Linh Vuong Email & Phone Number

San Ramon, Ca, Us

Chicago, Illinois, Us

Boston, Massachusetts, Us

Providing executive support for Professional Services and building out the company’s Support and Customer Success arms.

Boston, Massachusetts, Us

Responsible for leading relationships with clients, and managing the work of the Professional Services team while also building out scalable processes. Working with the Product team to ensure that client and team needs are incorporated into product strategy.

Boston, Massachusetts, Us

Boston, Massachusetts, Us

Boston, Ma, Us

Managed 42 department's performance measures, reporting anomalies to senior staff in order to identify possible issues. Worked collaboratively with the Budget department to establish funding and staffing levels for the fiscal year. Organized "front-line" departments (Public Works, Parks, Transportation) each month to discuss service levels and possible coordination opportunities.Designed and conducted in-depth analysis of City's Zoning Code in order to make recommendations for reform. This analysis serves as the foundation that informs Mayor Walsh's Imagine Boston 2030 plan, the first citywide master plan in 50 years.Developed and deployed queuing and kiosk technology in the City's Registry department in order to improve customer service, reduce wait time, and simplify staff's daily activities. Worked closely with the city's permitting department in order to improve customer service, responsiveness, and internal business processes. Facilitated performance meetings with staff to improve turnaround time. Process-mapped and streamlined workflow within the Human Resources division of the Schools Department. Created reports to track HR performance towards established policy goals. Developed a mechanism for staff to easily check licensure requirements and license of school staff.

San José, Ca, Us

Assisted with the Services, Efforts, and Accomplishments (SEA) publication, which reports on City operations and expenditures throughout the fiscal year. Worked with various departments to report performance measures and develop data visualizations. SEA is intended to improve transparency and accountability of the City's work.Conducted an evaluation of recently outsourced graffiti services. Compared in-house services with services provided by vendor. Analyzed data from over 80,000 work orders to better understand the City's graffiti problem. Evaluated existing policies and procedures to determine how staff could better allocate their time for a greater impact. Developed various maps in ArcGIS and Google Earth showing graffiti and clean up routes. Made recommendations on how City could improve services. Presented report to City Council in August 2013.Analyzed library staffing and hours to determine how the City could provide additional open hours. Interviewed division managers and branch managers. Collected, cleaned, and analyzed library's circulation data to better understand demand profiles. Developed staffing templates to help with staffing analysis. Created maps dividing San Jose's population into branch service areas and overlayed Census data.

Santa Cruz, Ca, Us

Working with Economic Development Department to improve access to high-speed internet (broadband) in order to boost the City's economic base. Specifically, removing barriers to entry and creating better policies to attract ISPs.

San Francisco, Ca, Us

Developed a model to predict death and damages caused by natural disasters. Compiled data relevant to global disasters including location, severity, deaths, injured, and economic damages. Created development index.

San Francisco, Ca, Us

Developed a policy analysis on various strategies to lower California's greenhouse gas emissions through water conservation.

Madison, Wisconsin, Us

Managed two program evaluations, which involved working closely with large datasets in SPSS. Responsibilities also included conducting surveys, and resourceful problem-solvingProvided research support for several large projects including the California Cities Gang Prevention Network, where I coordinated the Network's 4th annual meeting (Keynote speaker: US Attorney General Eric Holder). Primary responsibilities included writing literature reviews, bi-monthly memos, communicating with cities, and assisting with grant writing.Conducted policy analysis on several major topics including disproportionate minority contact, reentry, and alternative programs to incarceration.

Berkeley, California, Us

Mpp, Public Policy

Bachelor Of Arts, Political Science And Peace And Conflict Studies

Undergraduate Exchange Programme Certificate, International Relations