In 2001, created, and subsequently became first manager of, the production support team, called TOPS, for the company's most highly customized systems, volunteering in response to the need for a role. Planned and developed team for analysis and resolution of defects and missing functionality.Management roles included but not limited to:Facilitating group problem solving.Coordinating the creation, testing, and release of patches.Coordinating team and… Show more In 2001, created, and subsequently became first manager of, the production support team, called TOPS, for the company's most highly customized systems, volunteering in response to the need for a role. Planned and developed team for analysis and resolution of defects and missing functionality.Management roles included but not limited to:Facilitating group problem solving.Coordinating the creation, testing, and release of patches.Coordinating team and senior management response to business critical production emergencies.Managing small to medium scale projects in response to requests for new or enhanced functionality. Show less

Continuation of the role described in ICM section.

Initially engaged as a software engineer in August 1991. Concentrated on normalization, conversion, and loading of financial instructions, confirmations, and reporting data from standardized and proprietary formats to internal data structures suitable for re-extraction, inquiry, and report generation. Converted load rules from a record to readable-script based format. Wrote an event-scheduler that provided reliable execution of tasks and recovery from system failure. Brought a legacy system to… Show more Initially engaged as a software engineer in August 1991. Concentrated on normalization, conversion, and loading of financial instructions, confirmations, and reporting data from standardized and proprietary formats to internal data structures suitable for re-extraction, inquiry, and report generation. Converted load rules from a record to readable-script based format. Wrote an event-scheduler that provided reliable execution of tasks and recovery from system failure. Brought a legacy system to Y2K compliance.In October of 1999, ICM was acquired by Bottomline Technologies. Show less

Designed and implemented software to parse the Japanese language for use in the first printer for that language. Coding was in Assembler for the M6800 Microprocessor, the printer used dot-matrix technology.