Maria-Luise Wohlfarth Email & Phone Number

Heilbronn, BW, DE

Germany

Germany

Heilbronn, Baden-Württemberg, Germany

Serves as primary communication link between customers and Vishay Foil business team. Customer Support through the stages from developmental maturity including inquiry, offer, order processing with the goal to secure the highest level of customer satisfaction with awareness of business elements.

Grace Manila Operations Center, Alabang Philippines

- Availability for team, answering questions, general support and guidance- Monitoring CMS (calls waiting/abandoned/staff in aux periods)- Monitoring Ticketing queue- Schedule Adherence (arriving on time/breaks/lunches)- Provide feedback to supervisor on staff performance and improvement needs- Daily shift reporting- Ticket escalations- HelpDesk.

Manila Operations Center, Alabang

First point of contact for all HelpDesk related concerns for admin and ITAdministrative duties include IT on-boarding of new hires, termination processing, account creations for email and other SW applications, hardware and software procurement for individual users, E-mail and log-in account creations, Active Directory management, funds reallocationIT.

Development duties:The position officially states Bilingual Representative, but I was responsible for setting up the account together with my teammate.Create training modules, translation of handbook from English to German, modify work processCreate process flow for e-mail support and develop process flow for start-up phone supportWeekly reporting to head.

Job Title at my Outsourcing Company with management duties under the Product Sourcing - Renewals - Team Lead umbrella for the client which was Insight.Under this title, I had monthly meetings with the Director and CEO of the outsourcing company for status reports on the account.

Management Duties:- Train new hires- part of recruitment for team (conducting interviews and screening potential candidates)- Ensure all members of the team match criteria placed by client (entire team consists ofmultilinguals!)- create daily statistics based reports on team performance and individual performance- assist team with questions they have on.

 copy-typing, document editing, document formatting, mark-up documents, data encoding on excel sheets, proof reading of documents, creating documents as requested by clients in both English and German voice file transcriptions in English and German PowerPoint Presentations client correspondence via e-mail on a daily basis in both German and English.

Bachelor Of Business Administration (Bba), International Marketing

Honors High School Diploma

Education record