Merchandising• Continuity merchandising services• Surge projects• Planogram (POG) maintenance• Seasonal support• Zoning• Resets• Signing execution• POS placement• Display building, maintaining and replenishmentProduct Management• In-store displays and endcap displays• New product rollouts• Packaging updates• Product promotions• Inventory, replenishment and on-hand accuracy• Count updates• Item corrections• Application of labels, stickers or IRCs• UPC maintenanceRetail Insights, Fulfillment and More• Retail analysis• Audits and compliance• Category Management• Warehousing and fulfillment• Merchant Initiated Returns (MIRs)• Mobile and tablet technology

Served as the single point of contact for Internal IT, managing all aspects of service delivery, customer support, program, project and process management across Oracle’s global data centers. Responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure effective use of Oracle’s products and services. Trusted advisor to senior and executive level management across Oracle IT and Cloud lines of business. Actively oversee and coordinate support services engagements, manage the operational and tactical issues, as well as proactive remediation strategies to improve system and production up-time. Escalation and Incident Management team lead, engaging appropriate technical and field support resources across technical domains and problem management teams to drive root cause analysis, problem resolution and post mortem follow up.Directly responsible for ensuring that the account team meets the required performance metrics and other customer focused goals. Currently the team leads the Area, exceeding all service delivery goals by 20%. Manage monthly, quarterly, and year end customer reviews, focusing on service delivery metrics trends, support initiatives, and proactive services recommendations.

Sr. Services Account Manager Manage a $19.5 million service delivery program for Sun's IT Operations. Responsible for the global delivery of tactical and strategic support services.

Managed the development and implementation of Strategic Account Services programs and projects among the top 30 elite customers of Sun Microsystems.

Manager, responsible for integration of new and existing customers and employees into a new service delivery model.Managed technical team of 36 field engineers, responsible for service delivery across various platforms of equipment. Managed a 200+ customer base throughout the Houston, Galveston, and Huntsville areas, providing incident management, quality assurance reviews, and escalation support.