Michelle Maccarthy Email & Phone Number

I excel at building strong relationships based on trust, credibility and a passion for realizing value through successful business outcomes. I love developing and coaching teams - my passions are cultivating people, connecting dots, creating, and encouraging. As Global VP of Customer Experience at Unit4, I lead a talented team of professionals globally while cross-collaborating with some of the finest individuals in their respective fields. The CX team are responsible for ensuring the maximum adoption of and customer satisfaction with Unit4’s offerings, and I am accountable for leading the transformation of Unit4’s customer experience strategy that enables the customer success evolution.Unit4’s next-generation enterprise ERP, FP&A and HCM software supports our customers in delivering an exceptional People Experience to their own customers – from students and professionals to the citizens and constituents they serve. Unit4 transforms work to be more meaningful and inspiring through software that’s self-driving, adaptive and intuitive, intelligently automating administrative tasks while providing easy access to the answers people need. Unit4 works with people the way people work.Before joining Unit4, I worked for Flexera helping customers to gain full visibility into their IT landscape in order to make informed decisions regarding their technology footprint, and realize the potential of their landscape in order to accelerate their business from desktop to the cloud, and as VP of Customer Success at Vibes, a mobile marketing and technology company I oversaw a team responsible for driving significant, mobile-powered business outcomes for Fortune 500 retailers and brands on a global scale. Prior to that, I worked in corporate retail for 10 years leading initiatives encompassing national advertising, broadcast, print, digital and social with an emphasis on promotional planning, brand positioning, consumer insights and strategy. I earned my B.S. in Marketing from Miami University in Ohio and an Executive MBA in Global Management from Fordham University in New York. When I am not challenging brands, I enjoy time with my family, shopping, baking, traveling, reading, or running to enjoy a salad somewhere.

Listed skills include Strategy, Integrated Marketing, Marketing, Online Marketing, and 32 others.