Michelle M. Email & Phone Number

Coquitlam, British Columbia, Canada

Greater Vancouver, British Columbia, Canada

Greater Vancouver, British Columbia, Canada

Managed SaaS implementations for Fortune 500 companies, including Amazon, Rogers Communications, McDonald’s, FirstEnergy, and Victoria’s Secret.Enhanced project management processes by improving plan and charter templates to capture critical path, deliverables, milestones, and data for effective resource planning.Revamped client experience presentations and delivery for high operational impact subjects, such as financial disbursements and data transfer.Developed an… Show more Managed SaaS implementations for Fortune 500 companies, including Amazon, Rogers Communications, McDonald’s, FirstEnergy, and Victoria’s Secret.Enhanced project management processes by improving plan and charter templates to capture critical path, deliverables, milestones, and data for effective resource planning.Revamped client experience presentations and delivery for high operational impact subjects, such as financial disbursements and data transfer.Developed an implementation closeout phase, improving Client Success Manager collaboration and client transition experience to operations.Led efforts to collect lessons learned, identify improvement opportunities, and triage escalations to mitigate risks, resulting in process improvement projects.Created new project management employee training and learning path templates to increase client and project team readiness, confidence and knowledge.Ensured projects were delivered within scope, budget, and schedule while identifying upselling opportunities to support clients' operational practices. Show less

Edmonton, Canada Area

Improved recruitment and selection process by working closely with clients to identify talent and skills needs, providing unique evaluation formats, and ensuring equitable, inclusive, and diverse practices while adhering to company and union policy.Supported human resource capital and retention through intentional talent acquisition, identification of business skills gap and requirements, and passive sourcing services.Increased diversity and inclusion efforts through business… Show more Improved recruitment and selection process by working closely with clients to identify talent and skills needs, providing unique evaluation formats, and ensuring equitable, inclusive, and diverse practices while adhering to company and union policy.Supported human resource capital and retention through intentional talent acquisition, identification of business skills gap and requirements, and passive sourcing services.Increased diversity and inclusion efforts through business data analytics to promote systemic bias awareness, selection bias, and develop inclusive sourcing and retention strategies.Improved Applicant Tracking System’s Hire platform by continuously engaging with Account Managers and system support to reduce errors and increase enhancements contributing to productivity and efficiency.Developed virtual and remote onboarding program processes by collaborating with key stakeholders to identify opportunities for efficiency, and core people challenges while ensuring positive end user experience.Enriched the Applicant Tracking System adoption thorough scenario testing, system demonstrations, and process improvement presentations alongside timely execution of change management activities. Increased new hire engagement through implementation of onboarding program performance metrics creating timely actionable responses that ensured employee retention.Ensured onboarding program sustainment by seeking continuous stakeholder, business partner feedback, and collaborating to continuously improve processes and achieve performance objectives.Enhanced Applicant Tracking System user experience by becoming the subject matter expert in both the Hire and Onboarding module for all users and system administrators. Show less

Edmonton, Alberta, Canada

Implemented a virtual Onboarding program as part of a new Applicant Tracking System by identifying current state, conducting gap analysis, configuring and testing software, presenting demonstrations, and training users.Managed change by creating software adoption process maps, user guides, quick reference guides, training videos, communication plans and script in collaboration with Learning and Development, Change Management Advisors and Communications Specialists.Developed… Show more Implemented a virtual Onboarding program as part of a new Applicant Tracking System by identifying current state, conducting gap analysis, configuring and testing software, presenting demonstrations, and training users.Managed change by creating software adoption process maps, user guides, quick reference guides, training videos, communication plans and script in collaboration with Learning and Development, Change Management Advisors and Communications Specialists.Developed onboarding program performance metrics by identifying quantifiable measures in alignment with organizational goals and actionable responses to ensure sustainable and deliverable program improvements.Contributed to EPCOR’s growth and development culture by leading the Mentorship Program to match participants based on needs and skills, creating company-wide guides, designing launch presentations, and implementing feedback.Facilitated onboarding and increased retention during COVID by creating various onboarding program documentation, resources, and tools for new hires and managers. Show less

Edmonton, Canada Area

Managed multiple master's programs across Canada and China while fostering relationships with professional organizations, students, post-secondary institutions to continuously enhance program content and student experience.Planned and managed various student tours across the United Kingdom and South America with collaboration with foreign institutions while leveraging a global alumni network to deliver current and relevant international learning experience and increase career network… Show more Managed multiple master's programs across Canada and China while fostering relationships with professional organizations, students, post-secondary institutions to continuously enhance program content and student experience.Planned and managed various student tours across the United Kingdom and South America with collaboration with foreign institutions while leveraging a global alumni network to deliver current and relevant international learning experience and increase career network and opportunities. Conducted industry analysis, student and faculty surveys, and market research to improve educational programs and maintain competitive rankings.Organized and delivered women-led events as part of Women in Business and Alberta Business Alumni Association.Increased brand awareness by coaching current and prospective students, alumni, and staff on learning and development programs, resources, benefits, growth opportunities and career trajectory roadmap.Enhanced program awareness by building business relationships, and sponsorship and branding packages for associations, educational institutions and local chapters and businesses.Managed program success by ensuring smooth, consistent, and positive experience with continuous program and process reviews for areas of improvement. Show less

Edmonton, Canada Area

Supported the implementation of organizational-wide project management and reporting SaaS spanning across project concept, strategy, design, build, operations and lifecycle management with complex integrations with existing software.Contributed to the development and delivery of continuous improvement framework designed for all integrated infrastructure services.Managed change by collaborating with Change Champions and leadership to perform needs assessments for training… Show more Supported the implementation of organizational-wide project management and reporting SaaS spanning across project concept, strategy, design, build, operations and lifecycle management with complex integrations with existing software.Contributed to the development and delivery of continuous improvement framework designed for all integrated infrastructure services.Managed change by collaborating with Change Champions and leadership to perform needs assessments for training, resource documentation, and post-adoption support for various levels of users. Supported employee contingency planning during union negotiations by organizing a database of critical skills identified to maintain essential services.Increased employee engagement by developing and delivering programs that addressed deficiencies identified through surveys while aligning business unit objectives, and employees’ role and responsibilities.Assisted in reorganization efforts by developing department function matrices that classified level of service necessity and priority in relation to each business unit to inform business integration and operation decisions.Improved project reporting and tracking by developing a project management tracking, forecasting and benchmarking tool that standardized reporting to senior management. Show less

Master Of Business Administration - Mba

Bachelor Of Commerce - Bcom

Hospitality Management

Master Of Business Administration - Mba

Master Of Business Administration - Mba