Margaret Mack Email and Phone Number
Margaret Mack work email
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Margaret Mack personal email
Unique, compassionate administrative professional with 10+ years experience in administrative assistance, 10+ years customer service, strong skills in scheduling, calendar management, streamlining procedures, proofreading, Word, Excel, PowerPoint, Google Sheets and Docs, Zoom, Teams, and more! Exceeds expectations in meeting demanding goals, providing timely and creative solutions while operating with minimal supervision. I am passionate about beauty, being organized and helping others stay organized, and finding creative ways to resolve issues. With my growth mindset, awesome attention to detail and wordsmith capabilities, I collaborate well with my colleagues and managers to provide leadership support and an elevated customer experience.Career Accomplishments:⭐ Successfully navigate multiple platforms to assist 3 brands and the elevated requests team in providing top-tier customer experiences with handling my part of 150k customer interactions per quarter.⭐Edit, proofread and maintain 100+ macros/email response templates for one brand to ensure empathetic, friendly and prompt replies to customer inquiries that reflect the brand tone.⭐ Collaborate with multiple departments and coworkers to consistently exceed industry standards with Customer Satisfaction (CSAT) and Net Promoter Scores (NPS) of 78% and 55% respectively.⭐ Coordinated and planned off-site training with catered lunch for 50+ employees.⭐ Managed calendars for 4 members of Senior and Mid Level Management – Senior Call Center Manager, Call Center Manager, Quality Assurance Supervisor and HR Generalist.⭐ Scheduled 20+ clients daily and maintained calendars for 3 Job Developers.
Figure
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Customer Service AssociateFigure Sep 2024 - PresentNew York City, New York, Us
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Contractor/Customer Care AdvisorTcwglobal Mar 2022 - Dec 2023San Diego, Ca, Us• Assigned to Amyris to collaborate with multiple consumer brands, the elevated requests team, eComm, BisOps, social media, Product Development, Quality, Digital teams, Marketing and Retention Marketing for immediate issues/fixes.• Leveraged my knowledge in Biossance, Rose Inc, MenoLabs and the elevated requests team in brand-specific policies, promotions, and product knowledge to assist with growth in loyalty, retention and sales.• Utilized multiple platforms such as Zendesk, Shopify and other Shopify applications, Aftership and to help customers with questions, complaints, account and minor computer troubleshooting and more via email, phone, and live chat. • Edited, proofread and maintained 100+ macros/email response templates for one brand to ensure empathetic, friendly and prompt replies to customer inquiries that reflect the brand tone. • Assisted with developing and implementing customer service policies and procedures to enhance efficiency.• Delivered exceptional customer service by using extensive knowledge of products and services, while employing empathy, understanding and compassion to create welcoming, positive interactions with a focus on customer satisfaction. -
Business Services Representative IvState Of Nevada Department Of Employment, Training, & Rehabilitation Nov 2021 - Mar 2022Las Vegas, Us• Promoted from Rehabilitation Technician II • Provided administrative support to the Office of Disability Employment (ODEP) Chief.• Identified and supplied job leads to the Vocational Rehabilitation staff for their clients currently seeking employment. • Researched employers and contacted by phone, email or other messaging options to inform them of the advantages of partnering with Vocational Rehabilitation and the no-cost services provided as support when their company hires individuals with disabilities. • Aided employers with recruiting individuals with disabilities. • Provided information to employers about job support and tax incentives once applicants are hired. Consulted and advised on reasonable accommodations and assistive technology to ensure clients have a functional workspace. -
Rehabilitation Technician IiState Of Nevada Department Of Employment, Training, & Rehabilitation Feb 2020 - Nov 2021Las Vegas, Us• Promoted from Workforce Services Rep I to provide administrative support to three Internal Job Developers and the Internal Job Development Manager. • Took notes for the weekly team meetings, updated/created spreadsheets, client file folders and all Internal Job Development forms. • Assisted with managing the 700-Hour Program.• Prepared PowerPoint presentations for and assisted with teaching all Job Readiness workshops. • Participated in client interview practice and mock panel interviews. • Scheduled/coordinated Internal Job Development meetings for 20+ clients weekly in Outlook • Performed outreach to 100+ companies in the Reno area to provide information about and the benefits of working with the Bureau of Vocational Rehabilitation.
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Workforce Services Representative IState Of Nevada Department Of Employment, Training, & Rehabilitation Nov 2019 - Feb 2020Las Vegas, Us• Promoted from Administrative Assistant II to provide program support for Reemployment Services and Eligibility Assessment (RESEA) Program by conducting RESEA Initial Appointments with Unemployment Insurance claimants at the Reno Job Connect. • Assisted 100+ clients with jobseeking services such as resume preparation, job matching and placement in EmployNV.gov.
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Administrative Assistant IiState Of Nevada Department Of Employment, Training, & Rehabilitation Nov 2017 - Nov 2019Las Vegas, Us• Supported the Business Development Team by scheduling/coordinating with employers, partners, service providers, vendors, and clients. • Coordinated travel requests and claims, booked hotels, rental cars, and flights. • Created and updated spreadsheets and databases to track, analyze, and report on team performance and client data. • Took notes for weekly Team Meetings and Business Development Trainings • Developed strategies to streamline and improve office procedures. • Entered monthly stipends, sent resumes and client documents for scanning into the Case Management system. • Assisted with managing the 700-Hour Program and presenting all client Work Readiness Workshops, prepared, and set up all class materials.
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Executive AssistantBlackhawk Network Jun 2015 - Nov 2017Pleasanton, California, Us• Provided Executive Administrative support for the Senior Call Center Manager, Call Center Manager, Quality Assurance Supervisor and HR Generalist. • Enhanced management's time utilization by efficiently managing expenses through the utilization of Concur expense software, coordinating calendars, recording comprehensive notes during weekly team meetings and monitoring the completion of actionable tasks• Managed conference room bookings and meetings in Outlook. • Boosted employee engagement by crafting a comprehensive newsletter featuring detailed calendars with fun facts, office events, contests and important announcements. Additionally, I successfully assisted in the planning, executing and coordinating of all office events, contests, and offsite meetings• Prescreened candidates for interviews by phone and email, scheduled interviews, facilitated the distribution of drug screen documentation for new hires, organized new hire training sessions and established a welcoming atmosphere during the entire onboarding process. -
BillerDayton Freight Lines, Inc. Sep 2012 - Mar 2015Dayton, Ohio, Us● Entered information from 400+ Bills of Lading, Delivery Orders, Packing Slips, and other documents into the AS400 software nightly while maintaining data entry speed without sacrificing attention to detail.● Contacted the appropriate service center for shipment questions, order errors or to relay special delivery instructions.
Margaret Mack Education Details
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Robert Mcqueen High SchoolGeneral Studies
Frequently Asked Questions about Margaret Mack
What company does Margaret Mack work for?
Margaret Mack works for Figure
What is Margaret Mack's role at the current company?
Margaret Mack's current role is Organized | Adaptive | Gritty | Unique | Remote Executive Assistant | Remote Administrative Professional.
What is Margaret Mack's email address?
Margaret Mack's email address is ma****@****ork.com
What schools did Margaret Mack attend?
Margaret Mack attended Robert Mcqueen High School.
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