Marvin Madamba Email & Phone Number

Newport Beach, California, US

Burlington, Massachusetts, US

• Rebuilt the Highwire Salesforce implementation, leveraging Record Types to customize experiences for different user groups.
• Converted existing Workflow Rules and Process Builder processes into Flows.
• Built multiple complex flows to automate daily processes, trigger notifications, and set record fields.
• Scoped, developed, and built a contract management process in Salesforce that included alerts for activation, amendments, upcoming invoices, and renewals. As well as processes for auto-renewals, terminations, and.
• Scoped, developed, and built a Sales process that included auto-triggered flows to create opportunity tasks, validation rules to require the completion of these tasks before moving forward, and screen flows to help.
• Scoped, developed, and built an Account Management Framework as a guideline for success that included custom objects and scoring.

Van Nuys, CA, US

• As the Senior Salesforce Administrator, I am responsible for the support of 102 internal and 250 external users worldwide. I handle all the maintenance, growth, enhancements on the platform. Data Quality Measures
• Lead validation rules were modified to ensure complete information is provided upon entry, which resulted in an increased conversion rates of above 50% the past two years.
• I worked with Product Management to define the business rules for the data going into orders and implemented validation processes that enforced those rules when order submission was attempted. Success of validation.
• Contract activation
• Contract approaching expiration
• Contract expiration / termination

• Manager, Business Applications: September 2016 - December 2016
• Managed System Administrators to ensure proper system configuration was in place, flexibility of the business was maintained, data was migrated correctly, and proper analytics were available to stake holders.
• Improved business processes by evaluating existing applications to recommend technical changes and solution direction.
• Supported critical business strategies by collaborating on the development and implementation of the solution.
• Partnered with the product management team on requirements gathering and ensured developers met the defined specifications.
• Defined, documented, and implemented policies and procedures related to application functions and usability.Senior Salesforce Systems Administrator: January 2015 - September 2016

Boca Raton, Florida, US

• Salesforce Administrator, Global Process Management: January 2014 – September 2014
• Maintained system functionality while actively identifying and resolving problem areas.
• Collaborated with the Development Team to address disconnects within the customer renewal process, resulting in accurate data flowing to downstream systems responsible for client renewals.
• Defined, designed, and created a case management structure in Salesforce.com to bridge the gap between the Sales Operation and Business Operation teams.
• Participated with various system wide teams to ensure timely deployment of each phase of the CPQ project. (Helped in requirements gathering, defining the scope of project phases, and liaised with core user groups and.
• Migrated three new CRM systems of newly acquired businesses into Salesforce.com.

US

• Process Improvement.
• Maintenance, support, and enhancement of enterprise used SQL Server databases.
• Code, test, debug, and document fully automated DTS processes.
• I propose changes in the database model to meet the growing needs of the business.
• Implement proposed changes into production.

• I managed the call volume
• Completed hourly reports
• Managed agent skill sets.
• Forecasting daily call volume and staffing needs.

Greenwood Village, Colorado, US

• I created, maintained, and analyzed daily, weekly, monthly, and quarterly reports
• Compiled monthly and quarterly business reviews.
• Combined workbooks to portray all key performance metrics.
• Created macros to simplify various reporting processes.The other positions I have held during my employment with Teletech: Real Time Coordinator, Data Processor Operator I, Graveyard Supervisor, Lead Agent, and.