Felix Mmadukam Email & Phone Number

Nigeria

• Actively monitors and analyzes user requests, evaluates and applies solutions. • Troubleshoots any IT technical issues and resolves in a courteous, professional, and timely manner in Person or via email, telephone and/or other electronic medium. • Completes setup and configuration of company laptops and desktops and troubleshooting of these Devices as well. • Maintains accurate IT asset inventory and assist in acquisition, deployment, support, and retiring of IT• Assets based… Show more • Actively monitors and analyzes user requests, evaluates and applies solutions. • Troubleshoots any IT technical issues and resolves in a courteous, professional, and timely manner in Person or via email, telephone and/or other electronic medium. • Completes setup and configuration of company laptops and desktops and troubleshooting of these Devices as well. • Maintains accurate IT asset inventory and assist in acquisition, deployment, support, and retiring of IT• Assets based on established IT life cycle management. • Consults IT knowledgebase(s), Internet, other team members and any other appropriate resources for the Purpose of independent troubleshooting. • Works with vendors on hardware warranty issues.• Provides limited after-hours support.• Administers computer networks and related computing environments including servers, routers, • Switches, storage arrays, virtual hosts / hypervisors, the Wide Area Network (WAN), and the Local Area Network (LAN). • Installs, patches, and upgrades hardware and software in accordance with the company’s life cycle Management policy. • Monitors and maintains email applications, virus protection software, web filtering and monitoring Appliances, and firewall profiles. • Implements network security measures to protect data, software, and hardware. • Performs data backups and disaster recovery operations. • Maintains user profiles ensuring password policies and other system policies are enforced.• Assists with new IT projects by investigating options and making recommendation as to what systems, Hardware, and software changes are appropriate for the enterprise including and not limited to desktops, Laptops, cellphones, printers, and area/department specific software. • Trains and enhances user knowledge regarding computer software and hardware. Show less

Nigeria

Duties & Responsibilities:Working as the only IT Support Personnel managing all four of the company state branches in Nigeria (Port Harcourt, Lagos, Abuja and Warri), I am responsible for providing a full range of both physical and Remote IT services to support our operations. In this hands-on role, I am responsible to:• Manage setting up new user Email accounts and profiles. • Installation and configuration of computer hardware, operating systems and applications.• Installation… Show more Duties & Responsibilities:Working as the only IT Support Personnel managing all four of the company state branches in Nigeria (Port Harcourt, Lagos, Abuja and Warri), I am responsible for providing a full range of both physical and Remote IT services to support our operations. In this hands-on role, I am responsible to:• Manage setting up new user Email accounts and profiles. • Installation and configuration of computer hardware, operating systems and applications.• Installation of network infrastructure, Wired and Wireless. • Installation and repairs of IP based CCTV equipment and software. • Answer, prioritize and evaluate incoming e-mail, telephone, voice mail, and in-person requests for assistance from users related to issues on desktop, laptop, tablet, mobile, phones, hardware, software, networking, and other computer-related technologies.• Interview user to collect information about problem and lead user through diagnostic procedures to determine source of error.• Provide both “Tier 1 and “Tier 2 technical support and helpdesk levels of technical support, training, and troubleshooting to users.• Build strong relationships with users on earning trust by solving their problems quickly and correctly.• Providing support to users in the use of computer equipment by providing training and advise. • Troubleshooting system + network problems and diagnosing + resolving hardware and software issues. • Maintaining keeping an up to date IT register of all IT Equipment, repairs and software.• Conduct physical site inspections to ensure all IT equipment and infrastructure is working effectively. • Pricing, Procurement support and purchasing of all computer-related technologies.• Alert management to recurring problems and patterns of problems that may be widespread or affecting staff.• Accurately track and document all inventory changes and perform full hardware repairs/replacement or software inventories.• Ensure compliance with IT Policies and Procedures. Show less

Port Harcourt, Nigeria

• Managed all Staff and Students IT Systems or Processes• On-call Resolution of IT Applications Support related issues• To Achieve the Implementation of Process Improvement and initiatives as approved by the Proprietress• Render first level Remote support for staff and students• Percentage of IT service requests / issue resolution treated within agreed SLA• Give technical support on all IT related issues within my region such as: Correction of corrupt operating system (OS)… Show more • Managed all Staff and Students IT Systems or Processes• On-call Resolution of IT Applications Support related issues• To Achieve the Implementation of Process Improvement and initiatives as approved by the Proprietress• Render first level Remote support for staff and students• Percentage of IT service requests / issue resolution treated within agreed SLA• Give technical support on all IT related issues within my region such as: Correction of corrupt operating system (OS), Data base entry, Hardware replacement, User Profile Conflicts and Data Transfer Issues etc.• Provide technical support of Printers and Projectors at designated lecture rooms.• Integration of IT Systems e.g. Single Domain• Maintain a Database on all IT Equipment under the cover area.• Participate in the implementation of any new IT related project. Show less

- Role on IT ConsultingIn this positioned I function as the Delivery Manager/ Team Lead and was responsible for the following;• I worked and reported directly to BIIT management, coordinated and led the account service team to ensure effective and timely delivery of business solutions.• I built and maintained a productive relationship with the clients and supporting companies• I developed customer strategies for performance metrics, escalation management, and communication.•… Show more - Role on IT ConsultingIn this positioned I function as the Delivery Manager/ Team Lead and was responsible for the following;• I worked and reported directly to BIIT management, coordinated and led the account service team to ensure effective and timely delivery of business solutions.• I built and maintained a productive relationship with the clients and supporting companies• I developed customer strategies for performance metrics, escalation management, and communication.• I operated as the main point of contact for the client regarding business service issues, questions and concerns.• I identified gaps and suggest corrective plans.• I was the Team Lead of Level-3 End User Support Analysts, Servers, Storage and Backup Management Team.• I provided IT support to senior management clients within and outside the company premises and also coordinated the provision of IT services during important VIP operational projects.• I oversaw ICT Infrastructural Operation and User Support Operation inline of company's Procedure and PoliciesAccomplishments• Windows 10 OS Upgrade: Enterprise-wide upgrade of operating systems (desktops and laptops), 2100 computers.• Executed a phased project plan designed to ensure minimal impact and loss of data to the business• Conversed with key stakeholders throughout the upgrade• Migration of mailboxes and mailing lists from exchange 2007 to exchange 2013 ; rebranding SMTP and SIP addresses to meet the standard centralized nomenclature.• Mail relay service activation; enabling applications and printers IP address use the new relay server• Configuration of an Exchange database disaster recovery infrastructure for pre-migration on-tape Media backups.Role on Technical Sale Support Engineer: I was responsible for;Engineering services to customers.Technical analysis, quotation, and procurement of I.T materials and equipment for IT projectsCustomer Remote Support and Infrastructure management. Show less

In this position I report directly to the Departmental Manager and responsible in the following capacities;1. Coordinator of ICT Systems & End User Support• Managed Helpdesk/End User support operations and on-call\tickets for triage issues• Coordinated and provided remote support during weekend and holidays without violation of SLAs and On-call support if required outside business hours on a rotational basis.• Functioned as Team Lead of Level-3 End User Support Analysts and… Show more In this position I report directly to the Departmental Manager and responsible in the following capacities;1. Coordinator of ICT Systems & End User Support• Managed Helpdesk/End User support operations and on-call\tickets for triage issues• Coordinated and provided remote support during weekend and holidays without violation of SLAs and On-call support if required outside business hours on a rotational basis.• Functioned as Team Lead of Level-3 End User Support Analysts and Windows Server Team.• Provided direct IT support to senior management staff within and outside the company premises\network (VIP and home-based office (HBO) user).• Coordinated the provision of IT services during important VIP operational meetings (on-site or off-site) including site setup, coordination with venue IT/AV contacts and stand-by support.2. ICT Compliance Officer: Functioned as the technical member of the ICT compliance team. Show less

PROJECTS HANDLED- Lectured Over 2000 Nigerian Corps Members on General Computer Appreciation and Macro Excel Programming.- Wireless/Wired LAN Deployment and Configurations of over 3000 Computers in Kaduna State University Nigeria.- Mikrotic, D-link, Tp-Link, Cisco Switches/Router Configurations for Deployment in over 300 Geo locations in the state.- OS Installations/Trouble Shooting  .Net Development- Web / Graphic Designing- Hardware Repairs & Maintenance-… Show more PROJECTS HANDLED- Lectured Over 2000 Nigerian Corps Members on General Computer Appreciation and Macro Excel Programming.- Wireless/Wired LAN Deployment and Configurations of over 3000 Computers in Kaduna State University Nigeria.- Mikrotic, D-link, Tp-Link, Cisco Switches/Router Configurations for Deployment in over 300 Geo locations in the state.- OS Installations/Trouble Shooting  .Net Development- Web / Graphic Designing- Hardware Repairs & Maintenance- Electrical and Electronic Engineering Show less

- Lectured over 1200 Students during this period on Pro-productivity using Microsoft Office tools.- Instructor on Website Development and Application.- Instructor on Introduction to Computer Programming.- System Administrator.- Lecture Student on Computer Application and Ms Office 2010.- IT Technician (Repair and Maintenance of all Computer Hardware and user computers ).

Bachelor Of Technology - Btech, Computer Science

Ai Career Essentials, Artificial Intelligence, 98.86

Online Masters Mict, Computer/Information Technology Administration And Management

Ccna, System, Networking, And Lan/Wan Management/Routing And Switches

Comptia A+, Computer Hardware Engineering

Bachelor Of Technology (B.Tech.), Computer Science

Activities and Societies: Students Union Government. (SUG) Student in Free Enterprise (SIFE) National Association of Computer Science.