Marco A. Mafra Email & Phone Number

Federal District, Brazil

Brasília, Df, Brasil

Estruturação da disciplina de Gestão de Processos de Negócios por meio de melhorias, redesenho e automação de processos no âmbito do Centro Cooperativo Sicoob com foco na Estratégia.Captação e priorização de oportunidades para melhoria, automação e redesign de processos.Articulação, engajamento e colaboração entre as equipes do Negócio e Tecnologia da Informação na execução dos projetos e alcance dos resultados.Gestão dos Projetos e de Mudanças.Monitoramento e reporte dos ganhos alcançados com os projetos.Operacionalização de Indicadores de Processos por meio Dashboard e/outros instrumentos.Liderança técnica do Escritório de Processos.

Brasília, Federal District, Brazil

Estruturação e implementação do modelo de gestão do desempenho do Centro de Serviços.Ações de melhoria ou transformação de processos de negócios junto aos núcleos operacionais.Plano de desenvolvimento da estrutura tecnológica para eficiência e conformidade dos processos.Implantação do modelo de precificação de serviços e sua evolução.Estruturação de Indicadores de processos, SLAs e sua evolução.Gestão da Satisfação das Cooperativas com os Serviços Prestados.

Brasília Area, Brazil

Adequação e sustentação do alinhamento entre Processos de Negócios e Estratégias Corporativas.Estruturação e implementação do modelo de Gestão de Performance e Conformidade de Processos.Estruturação e implementação dos PPIs e KPIs (Indicadores) vinculados a processos.Análise de cenários e elaboração de esforços para melhoria e ou transformação de processos.

Brasília Area, Brazil

Consultant in business process management with the goal of contributing for the development of organizational culture for the management of processes, continuous improvement and for qualification of the management and of the professionals of the Health Department.

São Paulo, Brasil

Consultant in business process management responsible for the execution or cooperation of projects involving improvement and automation of business processes which involved duties from the development of strategies of approaches, mapping, analysis to execution of pilots of workflows, development and configuration of indicators.

São Paulo, Sp

Integration and Process Improvement Consultant in charge of delivering solutions to clients in southern Brazil, Uruguay and Ecuador, focused on improving the company's electronic solutions and the Customer's experience. Realization of technical consultancies in international corporate projects or projects involving integration of Web Services, API and company software with B2B, B2C, Customer's Supply Chain. Responsible for the qualification of internal and external teams, co-management of the Technical Support team, structuring of performance reports and data analysis to improve management and identify opportunities.

Porto Alegre, Rgs

Consultant in process improvement and integrations of electronic solutions for all Clients of the southern states of Brazil and Uruguay. Responsible for installation, configuration, training and technical consultancies in projects involving integration of B2C and B2B solutions and logistics systems. Support local projects and international corporate projects to improve electronic solutions and to launch new products for the region's market. Responsible to deliver internal teams in electronic solutions, performance reporting, data analysis for business opportunities.

Sao Paulo, Sp, Brazil

Provide remote technical support to customers focusing on the installation and usage of electronic solutions/softwares. Validation of unexpected scenarios in electronic solutions and report writing for solutions. Conduct testings of new electronic solutions of the company, report problems and recommend improvements. Translate electronic solutions into Portuguese.

São Paulo Area, Brazil

Manage a Sales territory with 450 active clients and responsable to keep the business and relationship with the customers . Increase shipment's volume in express and cargo segment by prospecting new opportunities, qualify opportunities, prioritize opportunities, negotiate and close deals to increase corporate revenues and contribute to goals. Develop with the operations and engineering sectors new logistics solutions to meet customer demands.

São Paulo, Sp, Brasil

Responsible for organizing the daily itinerary, collecting and delivering international shipments in the city of São Paulo. Audit shipment export documents, manage customer relationships, generate productivity reports to ensure quality and productivity standards.

Master Of Business Administration (Mba), Bpm - Business Process Management And Soa

Activities and Societies: Business Process, Business Strategics Management, Business Process Modeling and Analyses, Business Process.

Bachelor, Information Techonology - Multimedia And Web Systems, 7.0

Activities and Societies: Relational Database, Multimedia systems and Web system, WEB Design, Image and film edition, Computer and system.