Mohamed Magdy Makled Email & Phone Number

Riyadh, Saudi Arabia

Riyadh, Saudi Arabia

Riyadh, Saudi Arabia

- Role purposeTo manage a portfolio of Key Account clients with a client size base of 100-150K lives and or revenue of 150-200 Million SR and maintain 88% retention in order to achieve profitability within Bupa Arabia strategy and values.Key Accountabilities:1. Building, maintaining and enhancing relationship with clients to develop long term satisfaction. 2. Handle customer needs with reliability and be responsive in providing prompt service. 3. Use proactive communication and effectively seek a resolution for a bad experience. 4. Manage and monitor Loss Ratio during the year by monitoring Frequent User Report (FUR), Management Information Report (MIS), High preauthorization Value Report and Claim details Report and raise alerts to clients. 5. Liaise with other internal departments as required to ensure smooth running of all interactions that the customer has. 6. Provide accurate reports and forecasts on activity and sales performance as and when required by management. 7. Understand Market evolution and competitor activity. 8. Build effective relationships both within and outside the department. 9. Comply 100% with the rules and regulation of SAMA and CCHI. 10. Update clients with all changes in the Private Medical Industry rules, regulations and product. 11. Print debtor report on weekly basis to ensure appropriate planning for unpaid debt to avoid suspension. 12. Ensure premiums are collected and support collection team in communication with clients.

Jeddah,Ksa

1.Sales and promoting my company's products.2.Manage the yearly deals for Jeddah key accounts.3.handling customers objections and managing their requirements.4.Raise our products awarwness through promotion,activity and avialability.5.monthly and yearly forecasting to ensure our sales and reach company's goals.6.monitoring of the fresh medical representitives plan.

Egypt