After completing a 12 month Management Training in Revenue, I have taken on the role of Assistant Revenue Manager solely in charge of the Revenue and Reservations department at Rosewood Abu Dhabi. Tasks and responsibilities include:- Implementing effective selling strategy on all channels- Identifying optimal market segment mix to achieve rooms revenue budget and targeted position and indices in STR- Daily, Weekly, Monthly reporting for corporate and ownership- Weekly 3-month forecasts- Group evaluation and quotations- Inventory management- Maintaining rate parity- Rate loading (corporate, promotional, agent)- Meet and collaborate with various travel agent market managers- Managing the reservations team

Participated in the Rosewood Hotels & Resorts Management Training program in the field of Revenue Management. Shortly after joining, the department was left without a Director, which led me to take on additional responsibilities as acting revenue and reservations manager reporting directly to the Managing Director. Projects and tasks throughout my program included:- Implementation and configuration of IDeaS RMS- Re-branding of room types (configuration in PMS, CRS, RMS)- Room revenue budget - Daily, Weekly, Monthly reporting for corporate and ownership- Weekly 3-month forecasts- Group evaluation and quotations- Inventory management- Rate loading (corporate, promotional, agent)- Meet and collaborate with various travel agent market managers- Managing the reservations team- RHR Management trainee project

Located at the heart of Volkswagen’s “Autostadt”, The Ritz-Carlton, Wolfsburg holds a unique position in the brand’s multifaceted European hotel portfolio. The Ritz-Carlton, Wolfsburg does not only provide an elite customer service but also offers exceptional culinary experiences. The acclaimed three-star Michelin restaurant “Aqua” by Sven Elverfeld has continuously secured a place on the “The World’s 50 Best Restaurants” list by S. Pellegrino & Acqua Panna throughout the years. Working in the Sales & Marketing department at one of Germany’s more renowned hotels presented numerous challenging, yet exciting tasks and responsibilities. Sustaining an up-to-date online presence by using tools such social media platforms and the hotel website were tasks regularly assigned by the PR Manager. Furthermore, the Sales Manager and Revenue Manager commonly requested statistical analyses and retrieval of data along with a presentation on relevant findings. Assisting the Conference and Catering Sales Team represented a significant share of the day-to-day workload. These tasks included: receiving, entering and maintaining RFPs in the Property Management System and drafting contracts for room quotas and caterings. Throughout the tenure of the internship these tasks grew to be more demanding, including qualifying RFPs independently and contacting organisers to discuss their events. Finally, as an further challenge, a project to improve communications around the hotel was assigned by the Executive Administrative Assistant and the Quality Manager. This project involved programming an interactive tool for employees to expedite the flow of information, which lead to the self acquisition of VBA scripting and a deeper understanding of process control in an organisation.

The Taj Mahal Palace was Mumbai’s first harbour landmark opened in 1903 and the site of the first licensed bar in the city. For more than a century, the Taj has played an intrinsic part in the life of the city. Today it is a Leading Hotel of the World and one of the most renowned hotels in India. Throughout the course of this internship, tasks and responsibilities consisted of working in various departments of the Front Office, including reservations, the concierge desk and the main reception. These duties led to work experience not only in customer presence, but also with handling administrative matters in back offices. Working directly under the Director of Marketing and the Director of Sales presented unique opportunities to experience the work environment and responsibilities faced in this department. Tasks included composing a social media marketing strategy, analysing the efficiency of various online booking platforms and assisting in the organisation of photo and video shootings on premises. Further to this, personalised responses to guests' online reviews were drafted on a daily basis.

The Salon International de la Haute Horlogerie is an event that is concerned with the sector of luxury watches. This event has been a great success in the past and has now established itself as one of the leading events for this industry worldwide. Working at the Front Desk of this exclusively private event gave a great insight into making an exceptional first impression for guests with high expectations. With the Front Desk being the first customer touch point at this exhibition, it was essential to deliver impeccable customer service and satisfaction. This work experience involved not only checking guests in to the exhibition but also trying to resolve issues with clients while staying friendly and professional.

Food and Beverage intern in the Hotel Baur au Lac, which, being part of the "Leading Hotels of the World" and the "Swiss Deluxe Hotels" makes it one of the most luxurious privately owned Hotels in the world. Integral parts of this operational internship included learning and providing classy food & beverage service and recommendations, cashiering and continual customer care.Working in all the Food and Beverage outlets of the "Best Hotel in Europe" (LHW, 2009) led to the acquisition of an all round perspective of the Swiss service culture and hospitality industry.

Working in a small family owned Restaurant in Germany offered the opportunity to experience the foundations of running a successful restaurant. Being faced with challenges in Food and Beverage Service, Cashiering and keeping track of Inventory led to a first insight into various areas of a Restaurant Operation.