Malek Malke Email & Phone Number

Dubai, United Arab Emirates

• Managed Agile project lifecycles, ensuring 95% on-time completion.• Conducted in-depth requirement analyses across ERP, WMS, WCS, and e-commerce platforms.• Managed the software development lifecycle, from design to deployment.• Offered SC process consultations, aligning with market standards and integrations.• Guided and mentored project-specific software engineering teams, ensuring effective system integration.• Used version control systems for code management and tracking• Mentored junior engineers, fostering culture of continuous learning and improvement.• Ensured top-notch product quality, overseeing SIT, UAT, and Go-live.

Dubai, United Arab Emirates

Develop and Deploy software customization for Infor SCE/ Infor WMS supply chain solutions.• Performing unit and functional testing to the customizations and the functionalities developed in Warehouse Management system to ensure that they are meeting the customer’s requirement.• Being involved in the software development lifecycle as well as SIT, UAT, Go-live and Post-Go Live phases.• Gather and document customer requirements and provide the technical estimates accordingly.• Write functional business requirements and Integration documents based on the customer SOPs.• Provide technical and functional training to SNS customers as well as colleagues in various topics such as but not limited to Database Management, Warehouse Management Systems operations and technical functionalities, reports design.• Build Integrations with third party systems and devices such as Inventory Management systems, Order Management systems, ERP, and E-commerce platforms from various providers through different methodologies such as REST and SOAP APIs, JMS queues, Talend, RAMP, Boomi, etc.• Conduct risk assessments and recommend service solutions, potential customizations, and operational developments to improve business supply chain and logistical operations.• Obtain a comprehensive understanding of the customers' business to provide functional and operational expertise.

Dubai, United Arab Emirates

Providing L2 and L3 Support to Infor SCE/ Infor WMS supply chain solutions, integration middlewares (RAMP,Talend, Infor ION , Rest and SOAP APIs) and their associated databases (Oracle and MSSQL) .• Debugging and developing patches for the reported bugs and base bugs.• Employ various software platforms inclusive of Java, Oracle, or Microsoft SQL to construct, test and debug software functionalities and system customizations.• Providing Technical estimates for rollouts, projects and new customizations and functionalities development.• Recommend software configurations and modifications to simplify and reduce operating time and costs and devise and present software development estimates for client requested modifications or software fixes.• Manage client relations via the provision of technical support, suggestions on functional enhancements and delivery of unrivalled customer services.• Assist with troubleshooting, configuration issues and work with escalation problem management.• Establishing the root causes of application errors and escalating serious concerns to the Senior team members.• Coordinating with the customer’s IT team for troubleshooting, setups and system extensibilities in various IT aspects such as network , cloud , Infrastructure while ensuring the security and the integrity of the data.• Handling various key accounts in the scope of Technical Consultant in the EMEA region in various industries such as FMCG, 3PL, Retail Operations, Luxury Goods and E-commerce.

Dubai, United Arab Emirates

• Provided user support for multi branch (AXA gulf region and India), assisted with troubleshooting and design, configuration, and escalated problem management.• Handled L1 and L2 support escalations .• Coordinated with the Local IT support engineers and IT Service Desk agents regarding SLA.• Led technical implementation efforts for multiple projects relating to Exchange server, Active Directory, CITRIX Servers, Air Watch, Cisco Iron Port, Cisco VPN Client & RSA, Microsoft CRM Dynamics.• Contributed to operations management including the creation of the IT knowledge base and solution manuals, change management processes, and the implementation of software changes and patches.• Responded to and resolved incidents, service requests and changes via the Manage Engine ServiceDesk Plus.• Managed the IT assets management project, governed IT Service operations and delivered enhancement projects.• Monitored the quality of service offered by the IT personnel to inspire the achievement of client satisfaction and communicated announcements and downtimes to business users.• Piloted the data clean-up project to restructure the digital hierarchy of the employees and reorganize all the details of 4000 employees to meet the new HR Structure and the new management schema on Active Directory.• Key Projects: Leading the IT Assets Management Project across the GCC region from planning to implementation including the coordination with the associated stakeholders, vendors, and team members under the supervision of the Regional Manager of IT Service Operations and the Procurement team. Leading the revamp, the ITSM, Change Management and Problem Management process automation through ITSM tools in coordination with all the IT teams.

United Arab Emirates

Supervising 12-15 student workers Recruiting new student workers Setting schedules and timesheets Managing client requests and technical issues via phone, ticketing system and by person. Solving hardware and Software issues. Installing and configuring computer hardware, operating systems, software, and printers. Maintaining various computer labs at the student residential halls.

Sharjah, United Arab Emirates

Managing client requests and technical issues via phone, ticketing system and by person. Solving hardware and Software issues. Installing and configuring computer hardware, operating systems, software, and printers.

Dubai, Jlt

-Support Engineer: Installing and configuring computer hardware operating systems and applications.Performing weekly visits for clients to ensure that EuroTech standards are being upheld.Solving software issues remotely via on-site support. Monitoring ticketing system. -Junior Sales Executive: Selling services and solutions tailored to client environments.Identify and develop leads across all verticals utilizing strategic marketing, existing client base and cold calling.Develop and maintain key long-term customer relationshipsMonetize and close opportunities derived from lead generation and existing client base development.

Master Of Science - Ms, Business And Management

Bachelor Of Science (Bsc), Computer Science

Activities and Societies: AABP Representative-Student Council 2016-2017 President-Syrian Cultural Club 2015-2016/2017-2018 Treasurer.