Michael Mande Email & Phone Number

Kampala, Ug

4Th Floor, Rwenzori Courts, Plot 2 - 4A, Nakasero Road

Islamic Banking and Financial Services

Plot 53, Kampala Rd, P. O. Box 7525, Kampala – Uganda

This position has the overall responsibility of overseeing the Business growth while managing the day today Strategic, Compliance, Operational, Credit Risks among others.The position Chairs the Executive Committee, Asset & Liabilities Committee (ALCO), Credit & ALL Risk Committees of Management of the Bank. It is a member of the Board ALCO, Credit & ALL Risk, HR Committees of the Board.

Top Finance Bank, Kololo Courts, Dundas Road, Kampala, Uganda

This is an Executive position that reports to the Managing Director. As the Head of ICT, I am the team leader charged with the strategic leadership and direction of the ICT department, ICT Product development, People development, Technology and Project Delivery, Business Process and Cost Optimization and management, Governance, Control and Risk Management, Data Warehousing and advanced MIS Reporting among others.This role is also responsible for setting up scalable and sustainable technology Infrastructure and Software and to optimize costs, leverage internal data for new innovative revenue-generating applications, and provide the agility to scale technology services up or down based on business demand. This is underpinned by;1. The ability to lead innovation by anticipating requirements for new applications and services and by enabling access to internal data with the proper controls in place to manage risk and network security.2. Planning the future (Capacity Planning - Human and ICT)3. Keeping abreast with advancements in relevant Technology.

Aha Towers, Plot 7, Lourdel Road, Nakasero, Kampala, Uganda

The CTO gave strategic guidance to the CEO with regard to the Business & Technological interests of MCash (U) Ltd. I was responsible for outlining the company's technological plans, implementing technology strategies, technology Risk Management and ensuring that the technological resources are aligned with the company's business needs. Other more specific roles included the below;• Analyzing technologies in use for design alignments, efficiency and accuracy.• Supervising the development and advancement of the base infrastructure• Overseeing the Company's Software Development Lifecycle.• Policies and Process developments and enforcements• Vendor Management• Preparing cost-benefit analyses for every change in the IT workflow• Developing and implementing Business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.• Establishing efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure and Data Analysis.• Responsible for compliance with IT regulations involving privacy, security and other controls.• Overseeing security of systems, networks, and enterprise information.• Facilitates IT security audits or investigations.• Advising on resource planning and deployment• Driving continuous improvement and efficient operating metrics while enabling the business

Commercial Plaza 7, Kampala, P. O. Box 7399 Kampala, Uganda

Chairman of the Leadership Team of the Savings Scheme

Commercial Plaza 7, Kampala P. O. Box 7399 Kampala, Uganda

This position reported to the Head of IT and was directly responsible for the Overall supervision of Systems core functions and bank e-products.• Overall supervision of Systems core functions and bank e-products• SLA & External ICT Vendor management to ensure service delivery as prescribed in the SLAs.• OLA Management.• Business continuity management and data integrity tests• IT Projects Management• Payment processing system Support (SWIFT & RTGS, EFT, Clearing, OFAC System Support).• Business Process Optimizations and procedure reviews• Data Warehouse Report building and spooling• Preventive maintenance for ICT Infrastructure – ICT Hardware• T24 – Core Banking System User Support• VMWare ESXi 5.0 environment management• Hyper-V environment management• NetApp Data ONTAP 8.0 and FAS 2020 & FAS 2040 storage Management• IT Change Management• IT Risk Management• IT Incident Management• Server Maintenance (More than 85 physical and virtual servers combined); i.e. Hardware and Software Upgrades, OS patching, Space management, Log review and access management among others.• Software and Systems Requirements Engineering.• System Architectural Design, testing and implementation.• IT Infrastructure, Servers, Desktops, Laptops, Blackberry, IPAD and iPhone inventory management and maintenance.• Active Directory and Group Policy Management• Capacity planning.• Data center Maintenance.

Commercial Plaza 7, Kampala P. O. Box 7399 Kampala, Uganda

• Plan, organize, direct, and control all application system operations including their Continuity.• Application installation/configuration based on best practice standards• Creating application deployment procedures, documentation for user departments and rolling vendor fixes into production.• Training user departments on new application Deployment/Operational procedures.• Assist in development and implementation of system/application policies and procedures.• Document necessary artifacts for application design and rollout, including infrastructure documentation, application architecture, performance metrics etc...• Performing trend analysis as needed to baseline expected performance for new applications/processes.• Identifying key application performance indicators and designing monitors for them.• Understanding and adhering to and implementing overall security policies for all applications.• Coordinate and execute application level testing, including performance tests, and make any environment changes necessary to perform the tests.

Kampala, Uganda

This position reported to the Head of IT and was directly responsible for the Overall Databse Management and MIS Activities of the bank.• Establishing the needs of users and monitoring user access and security;• Monitoring performance and managing parameters to provide fast query responses to front-end users;• Mapping out the conceptual design for a planned database in outline;• Commissioning and installing new applications and customizing existing applications in order to make them fit for purpose.• Ensure all database servers are backed up in a way that meets the business’s Recovery Point Objectives (RPO)• Test backups to ensure we can meet the business’ Recovery Time Objectives (RTO)• Monitoring Database performance• Keeping databases up to date;• Designing maintenance procedures and putting them into operation;• Maintaining data standards, including adherence to the Data Protection Act;• Writing database documentation, including data standards, procedures and definitions for the data dictionary (metadata);• Controlling access permissions and privileges;• Developing, managing and testing back-up and recovery plans;• Ensuring that storage, archiving, back-up and recovery procedures are functioning correctly;• Capacity planning;• Working closely with IT project managers, database programmers and multimedia programmers;• Communicating regularly with technical, applications and operational staff to ensure database integrity and security;• Deploy database change scripts provided by third party vendors• Testing and modifying databases to ensure that they operate reliably;• Providing user training, support and feedback;• Writing disaster recovery plans;• Network Uptime Monitoring and reporting• CISCO Call Manager Administration• Automated Teller Machine (ATM) performance monitoring, installations and maintenance,• Active Directory, Exchange and Other Windows Environment Monitoring.

Kampala, Uganda

This was a Software Development role in the College of Computing and Information Sciences responsible purely for requirements gathering and translating the requirements to a usable Software Application.

Executive Management Development Program, Executive Leadership, Strategy Development And Execution, Executive Education - Certificate

Activities and Societies: Executive Leadership and Management Strategy, Executive Leadership and Management

Master Of Science (Msc) - Data Communications & Software Engineering, Secure Software Architecture & Engineering

Secure Software Design and Engineering

Bsc Computer Science, Second Class Upper (Cgpa 4.33/5), Computer Science

Other, Itilv3

The Ceo Apprenticeship Program, Executive Leadership, Organization Transformation, Business And Strategy

Activities and Societies: Executive Leadership, Organization Transformation, Business and Strategy

Certificate, Corporate Governance, Anti-Money Laundering/Cft

Activities and Societies: Corporate Governance and Anti-Money Laundering/ Combating the Financing of Terrorism