- Find new technologic solutions applicable to our solution.- Work with current customers explaining our solution and see if we can increase sales or decrease operational cost with the installed infrastructure.- Project Management with large networks installations and network refresh.- Technical interface with hotel brands, reviewing standards documentation, and ensure we meet with the requirements. - Technical presentation with customers about our solution. - Involved with certifications and training about technologies and brand we work, to ensure we understand 100% of any of the solution we offer. - Train/Certify our staff with the technologies we work.

- Follow up with activities performed by our NOC, reviewing process, escalation of issues, and matrix of problems to ensure problems are solved under SLAs. - Create and review the troubleshooting processes to increase productivity and reduce resolution times. - Review and run testings in new products, make a comparison with other brands, and see how we can integrate it into our solution in the case where it performs well. - Technical contact with hotel brands, review standards and apply it to our hotels where applicable.- Review tickets and find repetitive issues to find permanent solutions. - Management of the technical installation and upgrades of networks, ensuring that meets with the objectives and customer requirements, finishing the project on time and with the budget assigned. - Create material where explain the solution to our staff and how to integrate it with our customers.

- Guest Technical support with connectivity issues.- Troubleshooting with IT Managers and Field Engineers with mayor networking problems or where new configuration required (new policies, new VLANs, significant changes on the network). - Network certifications, performing Site Survey testing, reviewing, and applying a checklist of validations of activities. - Generate and review technical documentation after network installations as a part of deliverables to the customer. - Review and assignment of tickets to NOC team, review times of responses, and follow up to new/existing cases. - Resolutions of issues assigned to tier 3 after validation of troubleshooting performed in tier 1 and 2 of support.

- On-site installation, support, and maintenance to networking equipment. - Apply basic configurations to equipment to put it online. - Working with Tier 2 and NOC to find a resolution of problems reported/presented on the hotels. - Perform site surveys, capture the information to be analyzed by the NOC team. - Guest and staff support when required during the installations process.

Support remote installation of computers and cameras, creating new structure for optimal network performance. Updating antivirus and firewall software, preventive and corrective maintenance, troubleshooting, connections to service providers, creating business expansion projects, personnel management. Among other functions.

Support remote installation of computers and cameras, creating new structure for optimal network performance. Updating antivirus and firewall software, preventive and corrective maintenance.

- Maintenance of computers, routers and Cisco Switchs, performing backups of the IOS. - Assignment of privileges, basic firewall rules implementations.- Resolution of server connection problems, broken links, PC issues and others.

Installation and configuration of nortel phones , Nostar , panasonic , pulled wiring and installation of voice points . E1 channel monitoring by applying OTM where there are logical channels TX and RX which must be up and without errors. Phone Programming the PBX using Optivity Telephony Manager OTM application , in which you get the DN (identification possess the user logic ) and TN ( physical identification of the user) for free telephone programming, creation of group capture, call forwarding.