Collating comments on the terms of referencePreparing and delivering files to panelistsScheduling interviewsReceiving and categorizing submissions from the public/stakeholdersIssue noticesHandling other correspondenceSourcing and arranging of logistics

Assesment of jurisdictionResponding to general queries.Refferal of other complaints to relevant organisationsInforming complaints of referralsRegistration of complaints on database.Analysis and determination of validity.Draft letters explaining basis for validityRefferal of valid complaints to legal adjudication officers for formal response. InvestigationReview responsesDetermine completeness of information/ evidenceRequest further particulars from relevant parties Request clinical opinionsAttending to the scheme responses and appeal mailboxes.

Typing of official letters and reports to be forwardedto the of public prosecutions (mmabatho).Filing official documents, letters and various reports in files in different files according to their referennce numbers.Making copies of further particulars (non disclosure).Keeping records \ recordings of the dockets and applications in different relevant registers.Monitoring director of public prosecutions directive files to be taken to court and recoreded in their registers and filed when returned to the office.Completion of the charge sheet. The destruction of old records (more than 10 years old).attended to regional courts to observe the proceedings.

FilingAnswering phonesContacting clients to remind them of their debtsDrafting summons

Facilitating youth programsFacilitating health programsFacilitating school programsMonitoring office programsFacilitating aftercare programsFilingDrafting reports