Marlon Maramara Email & Phone Number

Makati, National Capital Region, Philippines

Makati, National Capital Region, Philippines

- Provide technical and operational support to traders and trading systems, ensuring minimal disruptions and maximum productivity. - Troubleshooting technical issues, managing trade execution platforms, and collaborating with cross-functional teams to optimize trading strategies.

Philippines

- Diagnosed and resolved Microsoft 365 technical issues for both individual users and corporate clients.- Provided timely and effective support via email, phone, and remote desktop services.- Assisted users with Microsoft Office applications, SharePoint, OneDrive, and Teams.

Ncr - National Capital Region, Philippines

- Provide timely and effective technical support to end-users via various channels (phone, email, chat, in-person) for hardware, software, and network-related issues.- Diagnose and troubleshoot hardware and software problems, escalate complex issues to higher-level support teams when necessary, and track issues to resolution.- Offer guidance and training to end-users on software applications, hardware usage, and best practices to enhance their productivity.- Maintain accurate records of technical issues, resolutions, and knowledge base articles for future reference and training purposes.- Assist in the installation, configuration, and maintenance of hardware components, software applications, and operating systems.- Ensure compliance with IT security policies, assist in user account management, and participate in security awareness initiatives.- Provide remote support to off-site employees, troubleshoot VPN and connectivity issues, and assist with mobile device setup and troubleshooting.- Keep track of IT assets (computers, peripherals, software licenses) and assist with inventory management.- Maintain a professional and customer-focused attitude at all times, addressing end-user needs with patience, empathy, and a solutions-oriented approach.

Ncr - National Capital Region, Philippines

- Provide prompt and effective technical support to web hosting clients via various communication channels (ticketing system, email, phone).- Diagnose and resolve website and server-related issues, including server outages, DNS problems, email setup, and website errors.- Assist clients with domain registration, transfers, and DNS management.- Implement and manage backup solutions, assisting clients with data recovery when necessary.- Offer guidance to clients on best practices for website optimization, performance enhancement, and scalability.- Escalate complex technical issues to higher-level support teams and collaborate with system administrators or developers when required.- Maintain accurate records of client interactions, technical issues, and solutions for future reference.

301, Silver City 2, Frontera Dr, Pasig, 1604 Metro Manila

- Proactively engage with customers to identify their telecommunications needs and recommend AT&T products and services, including mobile plans, internet, TV, and home phone services.- Establish and maintain positive relationships with customers to understand their preferences, provide ongoing support, and address any concerns or inquiries.- Stay up-to-date with AT&T's product offerings, pricing plans, and promotions to effectively communicate benefits and features to customers.- Meet or exceed monthly and quarterly sales quotas, while adhering to sales strategies and techniques provided by AT&T.- Utilize a consultative approach to sales, guiding customers through the sales process, explaining terms and conditions, and assisting with the completion of sales transactions.- Provide basic technical support and troubleshooting assistance to customers, such as helping with device setup and configuration.

Robinsons Cainta, Cainta, Philippines

- Respond promptly to customer inquiries via phone and email addressing questions, concerns, and requests for assistance.- Resolve customer issues and complaints, including order tracking, product returns, refunds, and troubleshooting technical problems.- Assist customers with placing orders, modifying orders, and tracking shipments to ensure timely and accurate delivery.

Region Ix - Zamboanga Peninsula, Philippines

- Recruit, train, and supervise a team of sales associates.- Provide coaching and guidance to enhance team performance.- Create and manage work schedules to ensure adequate coverage.- Ensure that customers receive excellent service and promptly address their inquiries and concerns.- Lead by example in delivering outstanding customer interactions.- Monitor inventory levels, place orders, and receive merchandise shipments.- Maintain accurate records of inventory and conduct regular audits. - Ensure products are appropriately priced and labeled. - Set department-specific sales targets and develop strategies to achieve them. - Monitor sales performance and take proactive steps to meet or exceed goals.- Implement security measures to prevent theft and minimize losses.- Generate and analyze reports on department performance, sales trends, and inventory levels.

Region Xii - Soccsksargen, Philippines

- Provide timely and effective technical support to employees and clients, resolving hardware and software issues through phone, email, or in person.- Diagnose and troubleshoot hardware and software problems, ensuring minimal downtime and maximizing productivity.- Install, configure, and maintain computer systems, including operating systems and software applications.- Collaborate with cross-functional teams to implement IT projects and upgrades, ensuring seamless integration and minimal disruption.- Assist in maintaining IT inventory, tracking equipment, and managing hardware and software licenses.- Train end-users on technology best practices and perform system backups and data recovery as needed.- Document technical processes, solutions, and troubleshooting procedures for future reference.