Mohan Markose Email & Phone Number

Melbourne, Victoria, Australia

Support the CEO in the day to day business operations of the company, by partnering with the Lines of Business to drive customer service excellence, optimise business operations and profitable growth.Provide executive leadership and oversight for Global Consulting, Support and Managed Services functions, servicing the global customer base, across all product lines and geos. $30m P&L responsibility with a direct team of approx. 160 staff.

Melbourne

I head up the Global Consulting, Product Support and Managed Services teams that service our multi product portfolio.Responsibilities- A$30m global revenue responsibility including P&L- A direct team of approx. 150 people- Portfolio includes Consulting Services, Global Support, Education and Managed Services

Melbourne, Australia

I led our Global Professional Services capability focused on maximising long term value for our customers, through Customer Success focus, Strategic initiatives and Execution Excellence.I provide global leadership for our Professional Services strategy, delivery and execution, catering to the needs of the global customer base.Responsibilities- A$30m global revenue responsibility including P&L- A direct team of approx. 120 people- Portfolio includes Consulting Services, Managed Services and Education

Melbourne, Australia

I led the Customer Success function within our key markets, focused on maximising long term value for our customers, driving consumption and minimizing customer churn. Provided direct senior leadership for Professional Services in key Australian states (VIC, SA, ACT, NSW, QLD), New Zealand and the UK.Responsibilities- A$12m+ revenue responsibility including P&L- A direct team of staff of approx. 45 people- Consulting Services, Managed Services and Education Services take up and growth

Melbourne, Australia

Responsible for the Services businesses in Australia (VIC, SA, TAS) and New Zealand. Global owner for Packaged Solutions to support new account acquisitions, leading change and championing global productivity improvement initiatives.Achievements : Delivered 3 consecutive years of strong, balanced growth, re-establishing World class consulting teams in all regions. A$6m+ revenuesEstablished global Packaged Solutions (Innovation) framework, and developed high value, competitive Services offer, doubling win rates while acquiring new strategic accounts in my regions.Established high performance teams, expanded capabilities & offer, created leadership and career opportunities for my teams, lifting employee engagement / productivity while driving accountability.Ensured very high levels of customer satisfaction across my regions, deepening customer intimacy through initiatives focused on driving value (business process improvement, workflows and integration focus).

Singapore

Responsible for establishing and growing the Fusion Middleware & Tech Consulting business in ASEAN, focussed on extending the Oracle footprint and repeat business in Top Tier accounts.Achievements:Profitably grew the ASEAN CS business (150%), by establishing Specialist Consulting domains, aggressive expansion in new markets and differentiated service offerings to create value for customers and Top Tier Partners/System Integrators. Established Indonesia, Malaysia and Thailand Tech Practices, integrated Sun PS and BEA Professional services teams into Oracle Consulting (ASEAN). Established flexible delivery model to support regional delivery for the direct and indirect channels.Led/won multi-million dollar Services wins at Neptune Orient Lines, Global Foundries, Ministry of Education (MOE), Ministry of Health (MOHH); Supported key OFM/Tech License wins ~ SGD 25m, winning Oracle One RED team award.Championed Process Centric Banking initiative, securing key wins in Bank of Ayudyaya (Thailand) and Bank Central Asia (Indonesia).FY11 Regional Lead for OCS Architect Certification

Sydney

Head the Professional Services business in ANZ and South Asia, with ownership for Consulting Services and Education Services.Achievements:Standout contributor into record 9 consecutive quarters of strong growth in APAC business (2006-2008). Grew the business with significant YOY top-line and bottom-line, consistent track record of over achievement (130% – 2006, 120% - 2007, 115% - 2008) Fast tracked promotion in Oct 2007 with added responsibility for ANZ business.Multi million software and services wins in ANZ (Qantas, DOE-NSW, Meridien Energy) and Asia (Visa International, Sony, Bharti, adidas)

Singapore

Senior ConsultantAchievements:Ensured on time, high quality, referencable outcomes on all projects I managed, notably, the Singapore Government Shared Web Services Exchange project (GWS-X) , and multi million dollar OSS/BSS projects for Singapore Telecom. As a Solution Architect/Project lead, architected and led the delivery of several turn key projects, notably for Port Authority of Singapore, CapitaLand Singapore, Exchange. Recipient of HP High Flyer Award (2004), Total Customer Experience (TCE) Award (2001), and HP Services Excellence Award 2004 for outstanding customer centric focus.

Software Engineer

Gaicd

Master Of Business Administration

Bachelor Of Technology (B.Tech.)