Manuel Marques Email & Phone Number

Prague, Czechia

• Manage end-to-end OTC (Order to Cash) processes across the EEMEA region. My responsibilities comprise:
• Calculation and negotiation of freight costs, focus on cost optimization and coordination with a network of forwarding agents.
• Diligent preparation and prompt submission of export documentation, ensuring compliance with international regulations and consistently meeting critical deadlines.
• Backlog management, coordinating revenue recognition filing with precision, and… Show more Manage end-to-end OTC (Order to Cash) processes across the EEMEA region. My responsibilities comprise:
• Backlog management, coordinating revenue recognition filing with precision, and implementing strategic measures to streamline processes, resulting in enhanced profitability.
• Exercise concise and proactive order status monitoring, providing insights to the Sales and Marketing departments and Channel Partners, thus assisting on data-driven decision-making, and increasing customer satisfaction.

Prague, Czech Republic

• Served as the primary point of contact for Sales and Account Managers, finance teams, and project managers/service delivery managers.
• Organized and led kickoff meetings for large, complex, or unique projects, collaborating closely with key stakeholders.
• Directed and supervised the coordination of the billing process, liaising with internal departments and external partners.
• Provided critical support to the credit management team in addressing overdue accounts, working… Show more
• Provided critical support to the credit management team in addressing overdue accounts, working collaboratively with Sales, Account Managers, and Finance.
• Led backlog billing forecasting initiatives, consistently delivering exceptional results.

Prague, The Capital, Czech Republic

• Ensured compliance with all Safety and Security rules and processes.
• Main focal point for customers, interface with Sales and Supply Chain departments.
• Confirmed and orders adjustments.
• Ensured all administrative tasks are performed by responsible parties in timely fashion.
• Provided best in class customer service and follow up.
• Supported audit and compliance queries.

São Paulo E Região, Brasil

• Confirmed and adjusted bookings.
• Coordinated Brazilian exports.
• Provided outstanding customer service and follow up.
• Oversaw compliance with Dry, Hazardous, and refrigerated cargo procedures.
• Guided and trained team during department restructure.

Santos

• Responsible for all aspects of financial documentation department: customer service, document review, data input, spreadsheet creation, and data analysis.
• Confirmed international payments of fees (accounts receivables) and Port taxes prior to release of cargo.
• Reviewed and approved customers’ Bills of Lading.

Santos

• Customs broker routine: Export Manifest; Drafts of Bill of Lading; Phytosanitary Certificate; Freight Payments; and Customer Service.
• Created Bills of Lading, ensured compliance with customs.
• Ensured compliance with shipping company procedures.

Master'S Degree, International Management

Bachelor Of Business Administration - Bba, International Business

International Business Management, International Business

Tecnologo, Logística E Transporte