- Create extra value for our customers and bpost by defining and optimizing a customer experiencethat goes beyond expectations- Act as Product Owner by steering the business priorities , managing the backlog, taking decisionsand being capable to manage proactively our internal and external stakeholders- Build a domain vision , share it and put it into motion and demonstrate it- Take accountability of the delivery- Coordinate strategic reflections and define ways to execute the strategy.- Monitor performance indicators and propose concrete actions.

Our ambition is to make ING the best digital bank in Europe and we are fast on the road. With millions of customers using our digital channels every day, we are responsible for stable, secure, user-friendly and innovative digital channels. As Chapter Lead, we keep our overall content strategy and vision up-to-date and share it to make sure all ING online content is consistent, personalized, relevant and innovative. We make sure Tribes and Squads know how to create, publish and optimize contents in a way that results in content that matches the customer journey perfectly and contributes to customer and company goals.

- Orchestrate the ING.be content migration towards a new responsive and personalized interface design- Define content approach including required enablers, content migration scenario’s and content management processes- Coach and evolve the team of content managers, who provide support for all communication, campaigns, enhancements and large website projects- Manage the external providers and resources- Work in close collaboration with the internal and external stakeholders- Define and support the Omnichannel roadmap by better exploiting our content management systems and providing technical expertise

- Responsible for the development of customer-oriented interactions (sales and services)- Detection of risks, problems associated (changes, quality, timing, budget, interference with other projects...) and develop appropriate solutions- Management of project team and coordination of stakeholders to achieve project's objectives- Management of contacts and contracts with external suppliers (to ensure that the agreed services and contract terms are fully met)- Coordination of dashboards retails (Web Analytics)- Search Engine Optimization (SEO)

- Define the web strategy and web guidelines for Dexia Group - Setup of a global CMS solution for Dexia : Microsoft Office Sharepoint Server (MOSS 2007) - Ensure graphical and functional consistency across Dexia Group entities- Analysis, coordination and monitoring of various cross web projects- Administration and technical optimization of the different platforms according to evolving Dexia's strategy

- Site Management- Identify internal and external client's needs- Research, monitoring and implementation of web projects- Monitoring and ensuring the smooth operation of sites- Statistic Management (Web Trends)