Malcolm Marron Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

Datacom is one of Australia and New Zealand’s leading technology solutions and services companies with around 7,000 people and $1.5B in revenue. Datacom solves challenges related to security, productivity, sustainability, and digital experiences with SME, Enterprise, Government clients. It focusses on Cloud Services, Contact Centers, Managed IT Services, Network Services, Security Solutions, Application Services, Data Centres and SaaS products.Responsible for managing a portfolio of key… Show more Datacom is one of Australia and New Zealand’s leading technology solutions and services companies with around 7,000 people and $1.5B in revenue. Datacom solves challenges related to security, productivity, sustainability, and digital experiences with SME, Enterprise, Government clients. It focusses on Cloud Services, Contact Centers, Managed IT Services, Network Services, Security Solutions, Application Services, Data Centres and SaaS products.Responsible for managing a portfolio of key accounts as part of the customer service management team, with a focus on P&L, agile service frameworks, and engagement enhancement activities that enable our customers and communities to thrive and shape their own futures. Show less

Brisbane, Australia

Gartner is the global leader in research and advisory services providing information, advice, and tools for leaders. Together with our clients, we fuel the future of business so that a more successful world takes shape. Gartner is a trusted advisor to Executives and Leaders and an independent resource for more than 15,600 organisations in 100+ countries.Entrepreneurial individual responsible for managing a portfolio of public sector and utility organisations, recent highlights… Show more Gartner is the global leader in research and advisory services providing information, advice, and tools for leaders. Together with our clients, we fuel the future of business so that a more successful world takes shape. Gartner is a trusted advisor to Executives and Leaders and an independent resource for more than 15,600 organisations in 100+ countries.Entrepreneurial individual responsible for managing a portfolio of public sector and utility organisations, recent highlights include;- Winner best new employee performer across region- Podcasts on leadership and business critical priority alignment- Contribution to core go to market enablement programs- Academy bright spot- Regular quarterly awards achiever- Founding member APAC Employee Advisory Board- Regular contributor to customers for digital transformation programs, strategic cost optimisation, citizen programs, ERP, security and cloud Show less

Brisbane, Australia

Responsible for the growth of Vocus strategic customer base. Focussed on challenging the telecommunications market paradigms through personal, agile, cost-effective and core enablement strategies.A top 200 ASX listed, vertically integrated telecommunications provider with operations in Australia and New Zealand; hosts an extensive national infrastructure network of metro and backhaul fibre that connects all capital cities and most regional cities across Australia and New Zealand.

Brisbane, Australia

Telstra strategic accounts were the top 10 accounts in Telstra worth over $1 Billion annually with significant and complex managed service frameworks.• Managed a significant complex annual revenue base of over $80 million annually• Led a large virtual team of 19 professionals, including sales, technical and service delivery• Drove the overarching customer engagement strategy including; - Innovation and Digital transformation - Complex retention/growth strategies… Show more Telstra strategic accounts were the top 10 accounts in Telstra worth over $1 Billion annually with significant and complex managed service frameworks.• Managed a significant complex annual revenue base of over $80 million annually• Led a large virtual team of 19 professionals, including sales, technical and service delivery• Drove the overarching customer engagement strategy including; - Innovation and Digital transformation - Complex retention/growth strategies - Global infrastructure connectivity to support numerous digital transformation and ERP initiatives - AI, Data and Analytics to support numerous customer advocacy programs - CX and employee Experience - Leadership and Business Transformation - Innovation and Emerging Tech - Talent, Culture and the Future of Work - Cybersecurity and Risk Management• Executed executive stakeholder engagements for internal, partners, and customers• Held accountability for significant revenue increases and customer/business outcomes• Played a key technology partner role in one of Australia’s largest corporate mergers with Tabcorp• Member of the Telstra employee engagement committee• Various working groups for agility and transformation• Awarded Extreme Club for top 1% in leadership and performanceRecent feedback includes;“Strategic executive who adds value to any business he touches. Has uncanny attention to detail and closes the loop through meticulous follow up.”“Malcolm is a great strategic thinker, but is also great at motivating others and encouraging people to work together.”Telstra (ASX:TLS) is Australia's leading telecommunications and information services employer with staff in 20 countries. Show less

Brisbane, Qld

The MET vertical was dynamic, complex, and competitive with a requirement for a range of innovative market leading technology solutions and services including omnichannel and retail solutions.• Led segment penetration and retention strategies for Queensland customers with an annual revenue of over $40 million dollars• Achieved highest national team performer in first two years• Championed a managed services contract worth over one hundred and fifty millions dollars•… Show more The MET vertical was dynamic, complex, and competitive with a requirement for a range of innovative market leading technology solutions and services including omnichannel and retail solutions.• Led segment penetration and retention strategies for Queensland customers with an annual revenue of over $40 million dollars• Achieved highest national team performer in first two years• Championed a managed services contract worth over one hundred and fifty millions dollars• Developed enhanced service improvement models to drive additional value for customers• Exceeded customer satisfaction and business metrics• Awarded several leadership and performance awards including Levitate, Growth, Cisco High Flyers and Values Show less

Brisbane, Queensland, Australia

Managed a portfolio of Government accounts including state and local owned entities and NFP focused on Internet and Networks, Security, Unified Communications and Mobility Solutions. Responsible for retention, growth and customer NPS.

Sydney, Australia

Spearheaded the retention/growth of the key enterprise client base with a focus on the carriage, managed services, and the cloud. Managed growth targets by paying attention to details, strategic relationship management, solutions-based business developments, and enterprise portfolio management. • Managed a professional account team focused on accountable personal service and excellence in product/service provisions.• Consulted with strategic clients on business requirements and… Show more Spearheaded the retention/growth of the key enterprise client base with a focus on the carriage, managed services, and the cloud. Managed growth targets by paying attention to details, strategic relationship management, solutions-based business developments, and enterprise portfolio management. • Managed a professional account team focused on accountable personal service and excellence in product/service provisions.• Consulted with strategic clients on business requirements and made presentations of required solutions to decision makers. • Reviewed/negotiated cost agreements, legal/contract variations, renegotiations with existing businesses, and secured new contracts. • Surpassed growth and retention KPIs; achieved high performer awards, including induction into the top 1% Macquarie Club.• Collaborated on the development of the Macquarie’s Alliances Partners channel in close liaison with the Alliances Director. • Worked closely with the Alliances Director on the development of Macquarie’s Alliances/Partners channel including VMWare, Cisco, EMC, Dell and othersMacquarie Telecom Group Limited (ASX:MAQ) is a leading Australian telecommunications and hosting provider, which operates solely in the business-to-business market with over 500 staff.(2004-2006)I acted as on behalf of the MD Mazda engineering, a family based business headquartered in India which provided specialised equipment to power, refinery and other industries, with partners in the US, Germany and China.• Annual revenue accountability of circa $280M• Repurposed labs in India for new growth business in soft drink bases• Managed financial and employee performance• Managed partner and supplier relationships Show less

Sydney, Australia

Used expertise in the channel, stakeholder, strategic sales/marketing to manage the Australian market. Established sales/support operations in New Zealand within the oil & gas, fast-moving consumer goods, Public Sector (Utilities/Transport/Councils), and retail industries for vehicle automation systems and services. Initiated key channel partnerships with South Africa, Australia, and New Zealand, resulting in new product lines for VAR sales. • Pioneered developments of industry-specific… Show more Used expertise in the channel, stakeholder, strategic sales/marketing to manage the Australian market. Established sales/support operations in New Zealand within the oil & gas, fast-moving consumer goods, Public Sector (Utilities/Transport/Councils), and retail industries for vehicle automation systems and services. Initiated key channel partnerships with South Africa, Australia, and New Zealand, resulting in new product lines for VAR sales. • Pioneered developments of industry-specific solutions packages for software, hardware, support that included packaging, pricing, marketing, literature, forecasting, and business planning.• Managed operating plans, budgets, and client relationships with BP, Coca-Cola, Boral, Smith, Tip Top, GWF, Shell, BHP, Wesfarmers, and many more. • Grew New Zealand’s office from a zero base to a turnover of over NZ$10M in the first 18 months of operation.• Increased business revenues by 200%+ in the first five years to outperform all business metrics given by the parent company in Manchester, UK.• Part of the executive teamTouchStar, a Williams Inc (USA fortune 500) technology start-up, is a global logistics and workforce automation company providing mobility and automation systems. Show less

Sydney

I was selected by the University of Western Sydney to manage the final-year project for the MBA class; a role that included assisting students with the understanding of B2B practices, focussing on a new market-penetration strategy for the fast moving consumer goods segment. This included regular class sessions with around 12 students including reviewing, guiding, orchestrating a business plan and working with the professor to assess contribution, creativity and knowledge of business and… Show more I was selected by the University of Western Sydney to manage the final-year project for the MBA class; a role that included assisting students with the understanding of B2B practices, focussing on a new market-penetration strategy for the fast moving consumer goods segment. This included regular class sessions with around 12 students including reviewing, guiding, orchestrating a business plan and working with the professor to assess contribution, creativity and knowledge of business and technology. Show less

Sydney, Australia

Responsible for the production, government approval, distribution and educative oversight for specialised database and computer training programs.• VETAB Compliance, Competency Based Training and ISO accreditation • Developed marketing programs and courses to achieve required returns on investments• Enhanced product / service delivery through the introduction of processes, evaluation procedures, integration of new techniques and maintaining constant contact with provider… Show more Responsible for the production, government approval, distribution and educative oversight for specialised database and computer training programs.• VETAB Compliance, Competency Based Training and ISO accreditation • Developed marketing programs and courses to achieve required returns on investments• Enhanced product / service delivery through the introduction of processes, evaluation procedures, integration of new techniques and maintaining constant contact with provider requirements• Organised and managed suppliers, advertising and business communications materials.• Grew attendance return rates with many students choosing to sit for Intermediate and Advanced levels of training.• Gained high security clearance • Personally presented classroom training to Government organisations.National Training Services (NTS) provided boutique, highly customised and specialised IT training solutions for Federal and State Government in Australia. Show less

Sydney, Australia

Maintained a leadership position as the Executive Director – GPS Information Council, (a consortium between the RTA of NSW, Philips Australia and the Department of Defence) to promote the understanding of GPS technology and its applications in Australia primarily for public sector, transportation and logistics industries, mining and agriculture.

Sydney, Australia

I managed a team of customer service professionals for customer queries and issues on the company’s large range of CAD, Database, WP and SS software products and courses, across a Government and Corporate portfolio.Software Suppliers was a privately owned specialist provider of business software for corporate including Microsoft, SAP and other specialised products.

Masters Business Administration

Activities and Societies: Operations management, Corporate governance, Marketing management, Managing organisational change, Financial.

Graduate Certificate In Management, Business, Management, Marketing, And Related Support Services

Activities and Societies: Finance, Governance, Strategic marketing, Global business, Human resources, Business strategy, Operations &.

Certificate Ii, Harvard Spin Sales Methodology

Global program for masterclass in SPIN (Miller Heiman) harvard business school sales methodology

Various Certifications:, Marketing, Sales, Communications, Leadership, Business

Activities and Societies: Australian Institute of Management - Justice of the Peace Commitment to ongoing development evident.