Malcolm Marron Email & Phone Number

Brisbane, Queensland, Australia

Datacom is one of Australia and New Zealand’s leading technology solutions and services companies with around 7,000 people and $1.5B in revenue. Datacom solves challenges related to security, productivity, sustainability, and digital experiences with SME, Enterprise, Government clients. It focusses on Cloud Services, Contact Centers, Managed IT Services.

Brisbane, Australia

Gartner is the global leader in research and advisory services providing information, advice, and tools for leaders. Together with our clients, we fuel the future of business so that a more successful world takes shape. Gartner is a trusted advisor to Executives and Leaders and an independent resource for more than 15,600 organisations in 100+.

Brisbane, Australia

Responsible for the growth of Vocus strategic customer base. Focussed on challenging the telecommunications market paradigms through personal, agile, cost-effective and core enablement strategies.A top 200 ASX listed, vertically integrated telecommunications provider with operations in Australia and New Zealand; hosts an extensive national infrastructure.

Brisbane, Australia

• Telstra strategic accounts were the top 10 accounts in Telstra worth over $1 Billion annually with significant and complex managed service frameworks.
• Managed a significant complex annual revenue base of over $80 million annually
• Led a large virtual team of 19 professionals, including sales, technical and service delivery
• Drove the overarching customer engagement strategy including; - Innovation and Digital transformation - Complex retention/growth strategies… Show more Telstra strategic accounts were the top 10 accounts in Telstra.
• Drove the overarching customer engagement strategy including; - Innovation and Digital transformation - Complex retention/growth strategies - Global infrastructure connectivity to support numerous digital.
• Executed executive stakeholder engagements for internal, partners, and customers

Brisbane, QLD

• The MET vertical was dynamic, complex, and competitive with a requirement for a range of innovative market leading technology solutions and services including omnichannel and retail solutions.
• Led segment penetration and retention strategies for Queensland customers with an annual revenue of over $40 million dollars
• Achieved highest national team performer in first two years
• Championed a managed services contract worth over one hundred and fifty millions dollars
• … Show more The MET vertical was dynamic, complex, and competitive with a requirement for a range of innovative market leading technology solutions and services including omnichannel and retail solutions.
• Developed enhanced service improvement models to drive additional value for customers

Brisbane, Queensland, Australia

Managed a portfolio of Government accounts including state and local owned entities and NFP focused on Internet and Networks, Security, Unified Communications and Mobility Solutions. Responsible for retention, growth and customer NPS.

Sydney, Australia

• Spearheaded the retention/growth of the key enterprise client base with a focus on the carriage, managed services, and the cloud. Managed growth targets by paying attention to details, strategic relationship.
• Managed a professional account team focused on accountable personal service and excellence in product/service provisions.
• Consulted with strategic clients on business requirements and… Show more Spearheaded the retention/growth of the key enterprise client base with a focus on the carriage, managed services, and the cloud. Managed growth.
• Consulted with strategic clients on business requirements and made presentations of required solutions to decision makers.
• Reviewed/negotiated cost agreements, legal/contract variations, renegotiations with existing businesses, and secured new contracts.
• Surpassed growth and retention KPIs; achieved high performer awards, including induction into the top 1% Macquarie Club.

Sydney, Australia

• Used expertise in the channel, stakeholder, strategic sales/marketing to manage the Australian market. Established sales/support operations in New Zealand within the oil & gas, fast-moving consumer goods, Public Sector.
• Pioneered developments of industry-specific… Show more Used expertise in the channel, stakeholder, strategic sales/marketing to manage the Australian market. Established sales/support operations in New Zealand within.
• Pioneered developments of industry-specific solutions packages for software, hardware, support that included packaging, pricing, marketing, literature, forecasting, and business planning.
• Managed operating plans, budgets, and client relationships with BP, Coca-Cola, Boral, Smith, Tip Top, GWF, Shell, BHP, Wesfarmers, and many more.
• Grew New Zealand’s office from a zero base to a turnover of over NZ$10M in the first 18 months of operation.
• Increased business revenues by 200%+ in the first five years to outperform all business metrics given by the parent company in Manchester, UK.

Sydney

I was selected by the University of Western Sydney to manage the final-year project for the MBA class; a role that included assisting students with the understanding of B2B practices, focussing on a new market-penetration strategy for the fast moving consumer goods segment. This included regular class sessions with around 12 students including reviewing.

Sydney, Australia

• Responsible for the production, government approval, distribution and educative oversight for specialised database and computer training programs.
• VETAB Compliance, Competency Based Training and ISO accreditation
• Developed marketing programs and courses to achieve required returns on investments
• Enhanced product / service delivery through the introduction of processes, evaluation procedures, integration of new techniques and maintaining constant contact with provider… Show more Responsible for the production.
• Enhanced product / service delivery through the introduction of processes, evaluation procedures, integration of new techniques and maintaining constant contact with provider requirements
• Organised and managed suppliers, advertising and business communications materials.

Sydney, Australia

Maintained a leadership position as the Executive Director – GPS Information Council, (a consortium between the RTA of NSW, Philips Australia and the Department of Defence) to promote the understanding of GPS technology and its applications in Australia primarily for public sector, transportation and logistics industries, mining and agriculture.

Sydney, Australia

I managed a team of customer service professionals for customer queries and issues on the company’s large range of CAD, Database, WP and SS software products and courses, across a Government and Corporate portfolio.Software Suppliers was a privately owned specialist provider of business software for corporate including Microsoft, SAP and other specialised.

Masters Business Administration

Activities and Societies: Operations management, Corporate governance, Marketing management, Managing organisational change, Financial.

Graduate Certificate In Management, Business, Management, Marketing, And Related Support Services

Activities and Societies: Finance, Governance, Strategic marketing, Global business, Human resources, Business strategy, Operations &.

Certificate Ii, Harvard Spin Sales Methodology

Global program for masterclass in SPIN (Miller Heiman) harvard business school sales methodology

Various Certifications:, Marketing, Sales, Communications, Leadership, Business

Activities and Societies: Australian Institute of Management - Justice of the Peace Commitment to ongoing development evident in.