Implementation Team member for IFS ERP systemReport Building via IFS proprietary Business Reporter toolIFS ERP system database analyst and designerSupport organization regarding IFS ERP system tasks/administration

• Comprehensive database management of SQL Server/MySQL/Sybase/FoxPro backed systems• Centralized database backups/cleanup/maintenance of multiple SQL Server 2008 – 2016 instances• Report generations for deployment (SSRS), utilizing Oracle SQL Developer and MS Report Builder• Responsible for installation and administration of multiple SQL Server Reporting Services instances• SSIS package creation for ETL and reporting, utilizing MS Visual Studio and SQL Server 2016• System Implementation/Administration of Altru enterprise SAAS software (Ticketing/Admissions)• System Implementation/Administration of Galaxy enterprise hosted software replacing Altru• System Administration/Upgrading of ARGUS system and Online portal (Museum Collections)• Project Management for reporting projects and implementation of Altru enterprise system• Altru data reporting via SAAS query tool and web-based OData for various museum teams• Report creation and deployment as web pages utilizing PHP, OData, and XML or JSON objects• Website and Intranet form enhancements/integration utilizing PHP, LAMP• Responsible for documentation of business processes and software implementations/installations• Support museum staff with IT-related issues/concerns as part of the IT support team

• Manage a team of Rochester and overseas resources to integrate e-Learning to client Learning Management Systems (LMS)• Manage 3rd-Party relationships to deploy training-based content integrated to proprietary LMS• Central support for sales representatives, technical support teams as well as platform and content departments• Responsible for client system consulting for deploying training products in online, system-based training• Educate engagement managers and instructional designers on best system practices, procedures• Develop strategies for customer content deployment mechanisms utilizing multiple delivery systems• Develop and upgrade commercialization processes in reference to updates and/or upgrades of Partner content• SQL report generation and querying to support internal and external project stakeholders• Manage toolset development projects based on knowledge of metadata, content, and various delivery platforms• Manage projects in regards to requirements gathering, phase development, regression testing, and roll-out• Work with management team to acquire e-learning distribution for Partners (Microsoft, Cisco, New Horizons)• Adhere to client system validation requirements by updating API source code base using JavaScriptElement K

• Document outsourced project tasks and provide training for partner Learning Management System• Provide training and documentation for content delivery process to Rochester and overseas project team• Create and update documentation for Microsoft processes and client content integration• Administration of Content Server solution system creating and supporting customer accounts• Analyze and provide feedback of bad, redundant data, and/or anomalies found in multiple system data• Consult with inter-department developers to automate partner reporting and custom database preparation using C# and Java• Provide SQL reports from Access, SQL Server, and Oracle as input for process tasks and system data analysis• Provide support as owner of PERL scripts integrating multiple systems for analytical output• Troubleshoot, modify, and package HTML, CSS, JavaScript, and XML based Partner contentElement K

• Responsible for the packaging and custom branding of course content to meet client requirements• Provide support and distribution of online training content to international resellers• Lead technical reference for implementation of outsourced project• Responsible for support training system servers using VPN and remote desktop connection• Upload Microsoft content to hosted Learning Management System• Resolve structural XML defects for clients accessing remote Content Server System• Provide management with reports of multiple system data derived from SQL through PERL scriptingElement K

• New course generations of packaged e-Learning content using Element K internal software• Creation of the content delivery update process integrating multiple system data for “packaged” training products• Responsible for User Acceptance/Cross-Browser/OS functionality QA and delivery of training products• Provide content updates with documentation to over 23 Element K resellers including Element K Middle East• Provide and present feedback or statistical analysis on monthly and yearly figures to management• Maintain a Knowledge Base for known training product defects• Responsible for providing the sales team with SQL custom reports of available e-Learning content for customersElement K