Project Management:• Order components, manage internal project communication, and arrange shipments for completed equipment.• Create and implement project-specific schedules, inform relevant stakeholders, and monitor milestone completions.• Coordinate project flow and maintain communications with both domestic customers and international customers abroad.Quality Management:• Oversee the organization’s quality management system, which is third-party certified to the ISO 9001:2015 standard.• Create and control quality documents and records such as: process plans and flow charts, system procedures, work instructions, inspection forms, and training records.• Generate non-conformance reports, assess root causes, issue corrective actions, and verify the effectiveness of any action taken.Strategic Marketing:• Aggregate, process, and analyze data to identify KPIs. Use data to track historic performance and forecast future metrics.• Lead the weekly live NEPSI TECH TALK sessions. Duties include: automate signup & invitation distribution, create visual assets, create in-house broadcasting & production tools, integrate interactive features into live feed.• Analyze our current strategic positioning, identify key success factors in our industry, and recommend a new strategy for future success.• Design, create, and measure efficacy of advertising materials such as promotional videos, print ads, web content, trade show banners, and brochures.IT Development: • Back-end web development for creating new methods of customer relationship management using QR Codes, AJAX / PHP web forms, and SQL databases.• Implementation of Google AdWords, Google Analytics, HotJar, live chat, and other third-party tools for company webpage.• In-house IT management including: Active Directory management, Exchange Online server management, data storage and backups, building custom workstations, creating software tutorials, providing hardware support, and file sharing.

Create and distribute internal communication documents.Generate, populate, and disseminate promotional materials.Assisted in managing the launch of a new "Moe's Southwest Grill" franchise in Troy, NY.Utilize Adobe Creative Suite to digitally create: napkin inserts for promotional events, monthly menus for each dining hall, necessary promotional signage and posters, advertisements for on campus festivities.Brainstorm and enact new promotional events and giveaways to keep students interested in purchasing meal plans.Served as the liaison between the student body and the Sodexo employees, events, and management.Maintained and updated the company website weekly. Uploaded Powerpoint slides to digital LCD screens across campus via USB stick and Concerto Software.

Served as the liaison between the community's youth population and multiple city officials.Brainstormed, organized, and managed city-wide events such as: movie nights, fundraisers, and farmers markets.Goals of the organization included: - Create positive social interactions through community events - Build partnerships with families and youth throughout the Cohoes community - Support the Cohoes City School District's Character Education Campaign