Marco Martinelli Email & Phone Number

Lucca, It

Lucca, Tuscany, Italy

Lucca, Tuscany, Italy

In April 2023, the new Corporate Performance & ESG division of Wolters Kluwer was established, and I transitioned to the Sales Operations team of the newly created division. || Organizational Alignment & ExecutionLed Steering Committees with Business Units to ensure alignment with priorities. Drove design and execution on prioritized improvements for internal sales systems.|| Business IntelligenceDeveloped 2023 BI strategy and 2-year vision. Led divisional reporting transition to new BI platform. Coordinated cross-divisional BI efforts and global function reporting. Established CP&ESG Data Dictionary and Knowledge Base for scalability.|| Ways of WorkingDeveloped CP&ESG Ways of Working model expanding on the previous one built at Tax & Accounting and conducted team training sessions.Lastly, I contributed to our participation in the Global Innovation Awards to keep fostering a culture of innovation and creativity within the team.

Lucca, Tuscany, Italy

In January 2022, I joined the newly formed Tax & Accounting Sales Operations divisional team.|| Execution on Sales Ops Technology CharterOversaw technology global charter for the Sales Operations team and delivered on 2022 implementation, introducing package-based app delivery across our orgs, and implementing integration technologies.|| CPQImproved CPQ usability across business units, led business unit CPQ rebuilds and product line extensions.|| Sales Cloud UX RevampsUpgraded Sales Cloud orgs to divisional standards, streamlining sales processes and facilitating collaboration across departments.|| Agile & Ways of WorkingOrchestrated Agile adoption and practices and delivered a common ways of working process across the division to ensure alignment between the Tax & Accounting Division and its Business Units.|| Codegames 2022 LeadershipLed team to victory, delivered successful prototype, received accolades for best pitch.

Lucca

|| Project ManagementScope definition and prioritization of the new implementations and integrations of the software, with respect to time-frames, costs, and resource management. Final quality check on the new implementations.|| Process OptimizationOptimization and automatization of various business procedures, such as Contract Renewals automation, Global Forecasting, the Lead to Opp workflow, Opp to Cash, GDPR regulations framework, Data Quality assurance and Global Account management.|| KPI Definition and DevelopmentDefinition of KPIs alongside the stakeholders and development of Reports and Dashboards to conveniently convey this data.|| IntegrationsCustom integrations with various external systems such as the issue tracker, the community, the RFP software and others.|| DevelopmentsSome Apex and Visualforce developments.|| TrainingManuals and videotutorials creation for onboarding and training purposes, webinars and live demos.|| SupportPlatform Support to the CRM end-users.

Lucca

|| ERP Implementation and DevelopmentImplementation of various standard and custom functionalities on a newly installed ERP solution, data migration from a previous system through the use of datawarehouses, ERP programming and development|| CRM ImplementationImplementation of various custom integrations for a newly installed CRM solution with other internal systems, data quality activities regarding data migration from the previous CRM solution.|| Email Platform and Productivity Suite MigrationMigration activities to a new email platform and productivity suite, official communications to all the company subsidiaries|| Database Management Database maintenance and data quality check|| Internal SupportUser support for internal web applications || TrainingMulti-language user manual creation and video tutorial recording for internal procedures, onboarding training for internal applications || ReportingPerformance Reporting through statistical methods

Lucca Area, Italy