A tech-savvy and scientifically trained Salesforce professional with 8 years of experience in internal applications, I currently work as an Associate Director for Solution Design within the Sales Operations team at Wolters Kluwer Corporate Performance & ESG, one of the market leaders in the environmental, social and corporate performance industry providing top-level solutions that support businesses make a positive impact on the world.My main activities include:- delivering a cohesive, user-friendly and high-quality Salesforce experience for our sales teams; - long-term and short-term planning on new releases and software to guarantee that we get the most out the latest features; - providing guidance to our executives in building the optimal sales processes across our divisions;- collecting business requirements and requests from all of our divisions and defining a functional strategy to achieve the goals; - restructuring, streamlining and automating existing processes; - integrating the existing internal applications with our CRM instances.I believe my greatest qualities are genuine curiosity, perseverance, and imagination. Key Skills: - Understanding and experience with both the functional and technical side of the lead-to-cash process, and ability to structure high-level and optimized internal systems; - Capability to dissect a problem in actionables that drive to the desired business outcomes, and execute on them;- Salesforce Certified Advanced Admin: Proficiency in Salesforce Administrative tasks and Architectural design (Salesforce Lightning, Permission Sets, Groups, Data Loader, Sharing Settings, Profiles, Roles, Users, Page Layouts, Approval Processes, Process Builder, Flows, Workflows, Validation Rules, Reports, Dashboards, Paths, Forecasting, Reporting Snapshots, Custom Objects and Fields);- Languages: Apex, Visualforce, SQL, SOQL, JavaScript, HTML, CSS, Freemarker. Fluent in Italian and English;- Data-driven, analytical mindset with a scientific background.For business inquiries, please feel free to DM me on LinkedIn.