Marlene Martinez Email & Phone Number

Boston, Ma, Us

Frisco, Texas, Us

- Reviewed aging reports and escalated priority accounts- Reconciled 2020, 2021, 2022, 2023, and current accounts- Converted account’s expenses from Docuphase to Microsoft Dyanamics- Worked with HR to process benefits and 401k account expenses - Identified, reported, and resolved system errors- Trained program managers & coordinators with system implementation- Completed auditing/reconciliation/clearing projects- Performed monthly employee credit card expense clearings- Verified financial dimensions were correct on all transactions- Analyzed & researched mysterious wire transfers- Assisted team members with reconciling their client’s accounts- Created weekly batches for separate bank accounts- Helped compile accruals after month’s end closed- Assisted PMs with reconciling program budgets. - Coded and processed 100+ invoices daily (multi-state locations)

Irving, Texas, Us

- Assisted the payroll department with issuing employee benefits and 401k payments (PTO, sick leave, vacation, etc.)- Created and updated daily aging reports- Processed daily payment runs and issued payments via check, electronic, and wire transfers- Reconciled weekly and monthly statements - Coded and processed 200+ invoices daily (multi-state locations)- Set up new vendors in Oracle- Posted payment requests daily- Assisted in the month-end close process

Us

- Compiled detailed reports of all invoices, expense payments, and investigation findings- Updated expense accounts as necessary- Coded payments to correct coverage expense accounts- Processed 100+ invoices each week (multi-state locations)- Established rapport with vendors, insureds, claimants, attorneys, and third-party carriers - Researched and procured necessary documentation from insureds, claimants, police reports, third-party carriers, and attorneys- Issued payments via check, direct deposit, and electronic transfers

Bloomington, Illinois, Us

- Built rapport with active and new customers- Provided weekly reports on auto binds to management- Processed over 400+ payments on a daily basis (multi state)- Implemented rescue strategies to retain customers- Provided feedback to management regarding process improvements- Evaluated risk level of new customers- Reviewed coverages & deductibles in depth for both Auto and Fire Policies- Suspend/Withdrew accounts in accordance to state regulations (multi state)- Reinstated accounts on behalf of customers (multi state)- Canceled auto accounts according to state regulations- Provided exemplary customer service to all policyholders

Bloomington, Illinois, Us

- Explained billing statements to customers and took payments over the phone (multi state)- Processed payments for private and commercial policies- Restabilized online accounts, and assisted customers with technical difficulties- Communicated clearly, professionally, and empathetically- De-escalated situations with aggravated customers- Handled multiple computer applications while helping customers on the phone

- Drafted documents such as: Letter of Protection and Release of Medical Authorization Form (HIPPA)- Called clients to gather new medical information regarding the date of their accident and reviewed all medical documents - Called medical facilities/ insurance companies to retrieve medical files relevant to the client’s case- Provided information to clients regarding their cases status and upcoming court dates

Houston, Tx, Us

As a Benefits Verification and Authorizations Assistant my duties were the following:- Called different health insurances in order to verify insurance information for all patients and then followed specific procedures in saving and storing the confidential information acquired. - Organized and properly filed incoming mail in the Dallas branch. - Helped the department by creating employee operations manuals that would save them time with training future employees.

Worked in the back of the house of the restaurant: - Followed recipes and food safety protocols. - Ensured the food left the kitchen looking presentable.- Trained various employees on different stations of the kitchen.- Supervised various kitchen stations such as Entrees, Salads, Sushi, and Pizzas.

Bachelor'S Degree, Criminal Justice/Police Science

High School Diploma, Virtual Business & Event Coordinating