Michael M. Email & Phone Number

Tonawanda, Ny, Us

Danbury, Ct, Us

Buffalo, Ny, Us

Danbury, Ct, Us

• Provide Architecture & Engineering strategies within the Citrix environment, including software planning lifecycle management, capacity planning, expansion, support, and governance • Ensure Citrix environment is built and configured to support existing and upcoming projects for various business units. • Develop standard processes for deploying and supporting Wyse thin clients.• Migrated old MetaFrame applications to a supportable XenApp environment.• Provide global support as needed for all XenDesktop and XenApp systems• Upgraded all XenServer pools from XS 6.02 to 6.2 and remain up to date with the most current hotfix releases. • Upgraded XenDesktop to 7.6 and latest hotfixes.• Implemented new Desktop Director Servers to be used as a single administration tool for both XenDesktop and XenApp VDI platforms.

Danbury, Ct, Us

Assoc. Systems Engineer II• Develop, administrator and maintain processes regarding all aspects of image deployment to physical machines, including Citirx VMs using tools such as Altiris Deployment Server, Windows AIK, Desktop Studio.• Evaluated vendor hardware during annual RFP process. Designed automated driver installation procedures for approved Dell and HP hardware. • Implemented a Citrix environment for hosted virtual desktops and applications. Provide support and image administration for 150 virtual machines ; in process of expanding globally to Europe and South America. Currently running XenServer 6.0.2 and XD 5.6• Administered machine Group Polices for all network machines on the primary domain within North America. Provided council for a group policy standard to all domain trees. • Administrator Altiris Deployment Server 6.9 with approximately 10,000 connected nodes and 3 remote servers for PXE and image repositories. • Development customized Lotus Notes client packages for automated deployments.

Danbury, Ct, Us

Provided high-priority support for escalated end-user issues and after-hour support users throughout North America.Created customized AutoIT and VB installation scripts for software implementations and changes.Utilized Altiris Notification Server to create and deploy software packages, updates and machine images Spear-headed implementation and support for laptop encryption and removable media.Supported VMware virtualized desktop environment during implementation and pilot phases.Implemented remote control software replacement for Windows 7 clients. Assisted in defining Windows 7 machine changes, policy updates, software compatibility matrix for Windows 7 deployment project. Managed contracted personnel during off-site hardware migrations or company assimilations.

Buffalo, New York, Us

Promoted from Infrastructure Support Specialist II in June 2006Administered Windows Print Servers, Application Servers and File ServersMaintained Active Directory integrity, created new user accounts and security groups, and modified group policy according to corporate needs.Installed, configured and maintained VMWare virtual servers and client images as well and Windows Terminal Services.Technical lead in the implementation of new software applications.Created automated scripts to reduce administrative overhead for the IT staff.Provided immediate on call resolutions during after hours for employees and vendors.Installed, configured and administered internal and external Citrix servers and RSA accounts.Provided immediate response to potential virus threats and infections, maintained anti-virus and spyware definitions.Performed off-site system setups for corporate presentations.

Buffalo, New York, Us

Promoted from Desktop Support Technician in April 2005.Provided second level support to Helpdesk & Desktop teams.Assisted in the configuration and deployment of new hardware consisting of PCs, laptops, PDAs and application servers.Performed basic network diagnostics and configurations of client network connectivity.Responsible for print server modifications and end user printing issues.Assisted in creating new preinstalled O.S images for rapid PC deployment.Assisted in the migration from Novell Directory Services to a native Windows domain.

Buffalo, New York, Us

Provided end user support to 900+ employees by identifying, researching and resolving client hardware and business application software issues.Collaborated with Helpdesk personnel to facilitate resolutions regarding customer concerns.Deployed hardware and software applications based on corporate requests.

Responsible for the upgrade of Windows 95/98 to Windows XP Professional.Trained users in basic Windows XP functions and domain authentication procedures.Patched Windows 2000 Servers and locked down security policies via group policy scripts.Implemented Windows Update Server to remain up to date with approved Windows updates for servers and clients.Assisted in network related issues when necessary.

Setup a Windows 2000 domain consisting of 3 Windows 2000 servers and configured Windows XP clients for domain authentication.Created Active Directory schema, setup user accounts, security groups, and login scripts.Installed business specific software on the application server, updated software to current releases.

Migrated M&T branch network topology from token ring to EthernetInstalled update Novell Servers and ensured proper server operation and data migration.Installed new workstations and network printers.Assisted in training staff in new hardware technology as well as ensuring client ability to login to the new network.

Maintained all aspects of existing network infrastructure, including domain controllers, application servers, and exchange servers.Diagnosed, repaired and upgraded client hardware as necessary.Created custom reports for manufacturing and sales management using Crystal Reports.Ensured anti-virus software remained up to date.Determined impact of Y2K change over, patched systems when needed.

Associates Degree, Mechanical Drafting; Mechanical Drafting

Education record