 Solely responsible for the post production of all corrupted or incomplete recordings within the video streaming family of products, globally. Responsible for obtaining the original recording either remotely, or by liaising directly with the International Market Research Facility, to obtain the locally recorded files. Organising the secure transfer of highly confidential data worldwide to ensure it is safely and efficiently returned to the UK for post-production repair Repairing damaged recordings with local copies. This can include simonising audio and video recordings, or missing translator streams, to enable complete recordings to be provided to clients in an expedited timeframe to maintain good customer relations. Geographical differences in video technology require me to use investigative skills to enable the recovery of the recording to be integrated to our systems Managing clients’ expectations for timescales of repairs to maintain client relations and ensure they are kept up to date with progress of repairs Safe handling and disposing of highly confidential and sensitive client material to ensure the strictest data protection To act as mentor and offer training and support to new team members as they join the company to assist in them gaining the necessary skills and knowledge for their role

 Setting-up, monitoring and troubleshooting of Videoconferencing and video streaming. Providing clients phone interaction that includes troubleshooting with log-in, interface and software issues Maintaining close contact with Field Technicians and Market Research Facility Representatives during live projects Ensuring firm internal escalation paths and privacy procedures Travelling extensively for installations and equipment repair, utilising fluency in Spanish.  Post production work including archiving, creating/fixing time codes, merging files and ensuring transfers Providing quick and efficient responses to customer complaints and concerns

 Extensive use of CS3 Photoshop and Illustrator to produce custom designs for marketing purposes, and in the construction of web images for use in commercial websites Implementing my creative and technical abilities to successfully complete individual assignments to deadlines, and to contribute ideas as part of a team

 Applying marketing strategies to create client base  Using creativity and innovation to fulfil customer objectives from initial concept & drafts, through to print Maintenance and installation of office IT equipment, and frequent use of Photoshop, Illustrator, and Indesign.  Managing client’s expectations whilst working in a highly subjective area Creating Pocket Informer Magazine Nocturno to keep people up to date with high profile events in the local area  Designing a car sales magazine, for Se Vende, to showcase cars for sale in the area Photographing and enhancing photographs in editing software for the magazine

 Teaching and motivating young people to develop their skills in the field of graphic arts. Giving daily tuition into the use of different tools and effects in Photoshop Explaining Colour and Balance