Michele Marzetti Email and Phone Number

My team was Service Desk Enterprise, the daily task that i followed were split in two main category:Troubleshooting of issues from low level to service block, i was use the triage technique.We was ready for execute istant operation or ingage specific departments.The topics touched they were:-Cloud: (VM) migration from phisichal hardware to cloud infrastructure-Hypervisor (VMware Vcenter, VMware cloud director)-Window Server: management Active Directory -Linux: extension disk, check service-Connettivity: management policy Fortigate, creation VPN (site to site and site to client), troubleshooting for reach the machine with techniques of sniffing, defense during attacks DDoS-Backup: check the error of jobs and change scheduling, restore of singol file or bare metal restore with option (keep o overwrite)The second part of my jobs is monitoring of services in the night turnwith software CheckMK:-Check occupation on the disk partition-Check services UP and Down-Check Event viewer of Windows Server logging-Check correct esecution of backup jobs -Check hardware of phisical server trought IDRAC-Check brings of CPE/switch/Fortigate/VPNAll this for respecting SLA and creating KB to follow in determined situation to make every unforeseen situation under control

Consulente Vodafone (Enterprise)Ho lavorato come consulente per l'ISP Vodafone, inizialmente mi sonooccupato di fornire assistenza ai clienti della pubblicaamministrazione, via mail e di instradare le varie richieste ai reparti dicompetenza.Ho seguito problematiche di connessioni internet, intranet, analisidella rete, prestazioni SLA e relativi guasti, ambito network.Sono stato poi spostato in un progetto che puntava sullaconfigurazione di router Aethra BG8500 TW conautomazione del processo, ho seguito la parte di delivery delle variepratiche.Successivamente sono stato inserito nel gruppo attivatori, dove il miocompito è stato attivare Router con backup collegati in bretella oppurecon tecnologia VRRP, attivare wifi, DHCP e fare test failover.