Mike M. Email & Phone Number

United States

New York, Ny, Us

New York, Ny, Us

- Own and manage use cases surrounding customer segmentation and key customer metrics- Work with various department stakeholders to create 10+ intuitive and interactive reports in Power BI- Fullstack report development from design, data extraction, building, and automating updates- Developed queries and reports to identify, credit, and analyze NYC customers as part of the NY Electric and Gas Bill Relief Program, resulting in over $670M arrears relief for over 370K customers- Collaborate cross functionally to ingest data sources into ConEd’s Customer Analytics platform- Conduct group and personal training on data systems in Databricks and report building in Power BI- Operate ConEd’s VoC program analyzing more than 500 customer survey responses weekly- Present customer sentiment and satisfaction through various channels weekly, monthly, and quarterly- Manage external survey vendor to ensure product quality and meet state regulations

New York, Ny, Us

- Own projects with subject matter experiments to discover, analyze, and design process improvements- Self-taught SQL and data visualization to better perform day to day responsibilities and support the team- Promoted data driven decisions to Customer Ops teams through data and insights- Modified SQL and ran python scripts to target over 2M accounts for preemptive emergency messaging- Produce data visualizations, reports, and dashboards around customer experience metrics and projects- Design flow diagrams and wireframes as needed for a variety of new tools and systems

Boise, Idaho, Us

Legacy US is a research, development and design company. My core responsibilities are focusing on brew tech and consumer experience projects, anywhere from secondary pressure regulators to our Coldr Technology that keeps your drinks cold in multiple stadiums and venues around the world.Managed communications with local teams, manufacturers, and clients to resolve clients' needs & problems- Designed, developed, and analyzed end customer experience for MillerCoors and stadium teams- Managed projects and teams throughout the entire United States, Europe, and China- Oversaw the manufacturing and sales of over 3000 uniquely designed brewing and dispensing tools- Developed a new Asana workflow and central knowledge base for multiple projects, increasing team communication and task tracking- Travel to client locations as needed to handle the projects from concept to completion

Adventurous Co is a local organization building adventures through San Francisco. We focus on building immersive outdoor play experiences to incite imagination. Explore neighborhoods while on a fantastic Adventure! Our Adventures are self-guided. Your mission and map are delivered directly to your mobile device. Visit unique locations throughout the neighborhood to continue the story, uncover clues, and save the day! Go on the Adventures you love brought to life by live actors. Get ready to meet characters to help you on your quest in real life! - Coordinate with partners and third parties to expand our presence across multiple business channels- Initiated a customer feedback loop to better curate live events and the platform to the customer- On-boarded and managed street team members to perform various tasks during live events - Built and managed a two week sprint structure with quarterly, monthly, and weekly goals in Asana

Shanghai, Cn

BottlesXO is the premier app delivering fine wines, craft beers, and spirits to you, wherever you are, in less than an hour. I manage and helped build a development team focused on building a cross-platform app (iOS, Android, WeChat, and web) with a backend e-commerce management tool (Magento). I work alongside customer support and events teams to help file issues and feedback from our users. Working with management and the executive team, I would design new features and plan upcoming projects.I used my network and knowledge of the domestic (China) craft beer industry to help build out a local supply for freshly brewed beers for our product listings. Working with breweries in Shanghai, Beijing, Nanjing and more, I help ensure proper transportation and storage practices were being used. I also take part in many of the beer tastings from imported brands to help access quality and market potential.- Managing both internal and external development teams working on app, browser, and 3rd party platforms- Working with management and the executive team to design features and roadmap projects- Ran customer surveys and testing to improve product design and customer experience - Wore multiple hats from company IT person to graphic designer and data analyst

I brewed a wide range of craft beers between two brewpubs Boxing Cat Brewery and Liquid Laundry in Shanghai, China. The the company was bought by AB InBev in March 2017. During my employment, I participated in all brewing production tasks, including:- Handling of raw materials- Milling of grain and wort production on a 2.5 and 4 bbl Brewhouse in the brewpub- Brewed over 450 bbl a year- Transfer of wort and finished beer to and from FVs and BBTs- Cellar work including tank maintenance, fermentation monitoring, yeast handling, and pitching- Packaging including kegging and bottling- CIP/SIP of various brewery equipment- Adjunct handling including processing of various fruits, herbs, and spice, followed by transfer and filtration of finished beer in and out of secondary vessels- Various cleaning and organizational dutiesI kept stock of brewery inventory, making sure we always had the appropriate supply of malts, hops, and chemicals. I helped create and improve brewery SOPs while maintaining safety and sanitary standards across breweries.Boxing Cat Brewery and Liquid Laundry beer awards and accomplishments during employment:- Australia International Beer Awards 2017 - TKO IPA (BCB) - Bronze- Asia Beer Cup 2017 - Right Hook Helles (BCB) - Silver- International Beer Cup 2017 - Sleepless Saison (LL) - Silver- RateBeer's Best Beers, Brewers, New Brewers By Country - Boxing Cat Purple Rain (China)When I'm wasn't in the brewery I would be in the office helping design content for the Boxing Cat Brewery brand and coordinate events and marketing with the sales team. I also took part in pouring beers at festivals and giving brewery tours and tasting sessions to customers.

Victoria, British Columbia, Ca

War Commander: Rogue Assault (Mobile App - iOS and Android)- Strong understanding of new user key metrics to increase 7 day retention numbers month over month- Owned 10 unique customer facing features from concept and pitch, through development, and into release- Identified initiatives to enhance the customer experience through A/B tests and user play-testing sessions- Wrote up dozens of design docs, wireframes, estimated outcomes, and competitive analysis reports

Victoria, British Columbia, Ca

War Commander: Rogue Assault (Mobile App - iOS and Android)- Worked cross-functionally with engineers and product managers to deliver major game features- Ensured a high-quality bar set for features through the development and into the release- Managed and created test plans for testers both internal and external

Victoria, British Columbia, Ca

Internal Tools- Established new teams for internal tools with a focus on automation- Developed an engineering data dashboard, test case management system, and load testing tools- Defined and promoted the product vision, and overall strategy throughout the team- Managed a cross-functional team that worked across multiple products

Victoria, British Columbia, Ca

KIXEYE Web Platform - http://www.kixeye.com- Created and executed test plans while maintaining a log of bugs, improvements, and fixes- Helped product managers and designers with specs, wireframes, and asset creation as needed- Worked alongside software engineers to debug and fix problems as they arise

Chicago, Us

- Conduct verification tests on GE's Central Station with a global team that utilizes scrum agile development. - Utilize tools such as ClearQuest, DOORS, and Citrix to file SPR's and manage documents. - Worked closely with engineers to develop solutions when bugs were discovered.

- Designed and developed a virtual simulation of the Gravity Cruiser experiment to help teach elementary school students engineering concepts through computer interaction. - Conducted research prior to making the simulation as well as tested the product at an elementary school near Purdue.