Mithun Mathew Email & Phone Number

Texas, United States

Dallas, Texas, United States

• Identified and analyzed over 100s of order processing trends daily, presenting actionable insights to leadership to optimize workflows and address operational issues.
• Provided leadership and guidance to 40 team members and over 100 offshore agents in the Dominican Republic and India, enhancing the team's proficiency and resolving complex queries.
• Acted as a key liaison between agents, supervisors, and cross-functional teams, including Business Analysts, Operation Triage, Product Management, and Account Executives.
• Bridged the gap between sales and support functions, crafting exceptional user experiences through problem-solving & communication.
• Orchestrated deal desk operations for National accounts, analyzing contracts monthly to improve decision-making efficiency, using Salesforce CRM & CPQ for detailed transaction reporting.

Dallas, Texas, United States

• Managed timely processing of digital orders within a 24-hour SLA by leveraging proprietary Order Entry software, and utilizing Salesforce(CRM & CPQ) & Recurly.
• Resolved over 100 technical issues weekly and escalated critical errors where necessary, maintaining continuous payment flow and operational stability.
• Monitored and audited performance metrics for digital marketing products and processes to identify and implement improvement opportunities.

Dallas/Fort Worth Area

• Facilitated a smooth client onboarding processes, ensuring that products & services met client expectations, delivering a seamless client experience.
• Leveraged Salesforce Customer Relationship Management (CRM) software to efficiently document client interactions and streamline productivity.
• Directed and oversaw key social media accounts and submitted over 5 posts weekly to maintain a strong online presence throughout contract periods.
• Analyzed digital performance metrics, including SEM, SEO, and website traffic, to assess and continuously improve online strategies by over 50% on average.
• Established and maintained over 60 strong client relationships, driving trust and promoting long-term loyalty, repeat business, and client retention.
• Successfully improved overall company engagement and visibility by creating and implementing creative online marketing campaigns.

• Played a pivotal role in the creation and execution of marketing communications, including the design & procurement of promotional materials.
• Partnered with the marketing team to identify and secure sponsors, and orchestrated successful marketing events.
• Utilized Google Analytics to track web traffic and analyze guest interactions.
• Executed and managed major events within the organization’s service area, working closely with the marketing team.
• Coordinated and supported the logistics for award ceremonies, luncheons, and other special occasions.
• Increased online visibility across multiple social media channels, including Facebook, Twitter, and LinkedIn, using HootSuite.