Michelle Atkinson Email and Phone Number

● As a member of YSB’s HR team my primary responsibility is to facilitate YSB’s full cycle disability and attendance management programs including sick leave (non-occupational injury/illness), return to work, WSIB claim (occupational injury/illness), LTD, accommodations and other Accessibility for Ontarians with Disabilities Act (AODA) requirements.● In addition to supporting YSB’s directors and staff by providing a comprehensive, progressive and supportive approach to both occupational and non-occupational injury or illness and wellbeing, I am responsible for facilitating all aspects of disability management processes including incidental absenteeism, long-term disability, accommodation, occupation and non-occupational, LTD absences and return to work programs.● Certified JHSC: JHSC Chair for YSB’s Joint Health and Safety Committee.● Collaborate with Union, Directors and Supervisors on development, communication and implementation of human resources programs and policies. Recently the Work from Home Policy/Process, Quarterly Safety Checklist, and Attendance Management Policy/Process, JHSC Employee Recognition Program.

● Manage projects in line with corporately-approved process and policies, focusing on industry best practices, legal, legislative and collective agreement environments. Ensure compliance to HR and DM (STDP / LTD / WCB) policies and processes as well as consistency in communication, training – including job aids, presentations - and continuous support of application of policies, processes and procedures● Manage risk by ensuring the provision of accurate information with quick turnaround time to prevent delays in service which may affect pay, benefits eligibility or employee satisfaction ● Collaborate with stakeholders nationally (disability management service providers, ESDC, WCB, Unions, internal and national departments) in developing and implementing major changes related to disability management; specifically Short and Long Term Disability and Workers Compensation Programs● Act as the central contact person to resolve issues including policy interpretations and applications and HR Systems; provide coaching and clarity on issues to service providers, unions, internal and national departments. Collaborate on resolutions for issues concerning extensions, escalations and exceptions ● Work with confidential raw data and records from internal and external sources to provide analysis on trends, cause/effect and issues which may require action to meet corporate expectations or contractual obligations. Design and deliver ad-hoc reports as needed● Maintain and update DM documentation, websites and files nationally - develop and deliver content for various interventions and training related to attendance, disability (STDP / LTD / WCB).

Special Project to provide employee's earnings reports to Worker's Compensation Boards, Nationally.

• Partner with local large and medium sized businesses to deliver human resource services, programs and plans that attract, develop and retain an engaged workforce capable of responding to evolving organizational needs.• Empower and lead team of 6 through implementation, communication and developing goals, objectives and policies, ensuring teams achieve individual and company goals. Support and track employee development and talent management through guidance and regular follow up.• Manage the entire disability process during absences including; event date, filing of employer's report, obtain and communicate with medical provider regarding restrictions and limitations and expected duration to the reintegration of employees into the workforce following absence from occupational illness or injury. collaborating with WSIB cases managers and employee on return to work programs.• Apply discretion in employee issues related to, payroll, violence/harassment, mental health and diffuse emotionally charged situations. • Collaborate with clients proactively to plan and forecast staffing needs to reflect economic and just-in-time (JIT) fluctuations for up to 700 temporary staff. • Develop and implement client student employment programs in collaboration with client and stakeholders; including on-boarding, training; health and safety, payroll and scheduling.• Regular sales & service calls with new and existing clients to identify and solve problems, analyze needs and develop alternative staffing strategies.

* Lead team of 6, foster their professional development and growth, and promote teamwork and cooperation. * Develop and utilize recruiting strategies allowing for quick and appropriate candidate identification.* Manage or resolve employee issues associated with human resources disciplines including compensation, short term and long term disability benefits, training, discipline and termination.* Manage the planning, development, implementation, administration, and budgeting of the human resource function within a business unit. * Collaborate with senior management globally to develop new employee orientation and group interview programs.

• Provide total HR solutions - policies, attendance, processes, time recording, scheduling, incentive program design. • Manage and on-board a team of 8 internal staff and 8 satellite office staff including but not limited to; the planning, development, implementation, administration, and budgeting of the human resource function within a business. • Develop and conduct team meetings on policy, health and safety in accordance with organizational, client and government policies for temporary staff at client location.• Act as main contact for 23 medium size clients and 2 large clients for retention, maintenance and development utilizing 2000 employees. Manage the full cycle of occupational work related injuries including, WSIB injury reporting, case management of injured employees, regular contact with medical providers, return to work programs and re-integration of employee's into the work force from LTD absences. • Develop and maintain appropriate metrics and statistics for weekly, monthly, quarterly review.• Payroll administration for temporary staff using Quest Software.

• Developed curriculum and facilitated 30 hour “Marketing Your Skills” credit program • Instruct adults how to write cover letter, resumes and prepare for job interviews • Conduct mock interviews as part of interview preparation • Advise clients of job search strategies, networking, the current labour market and future employment trends • Provided career counselling to students as required