Megan Matlock Email & Phone Number

United States

Launched and manage every aspect of a small business that produces, markets, and sells hand-dyed yarn.Complete the full cycle of yarn processing activities in meticulous detail, with an emphasis on delivering the highest quality product to a discerning clientele.Cultivate a loyal customer base by delivering world-class service, resolving concerns with appropriate urgency, and offering in-demand special services, including customization, sample knitting, and color matching.Optimize inventory controls to ensure that customer needs are met and business operations proceed efficiently.Produce high-quality digital marketing content, including beautiful product images, to resonate with target audiences across multiple social media, sales, and ecommerce platforms.Leverage positive supplier relations to secure favorable purchasing terms.

Lakeland, Florida, Us

Provided exceptional service at every point of contact with internal and external customers, earning top carrier status on multiple occasions.Used Mcleod software to accurately manage appointments, track loads, and create documentation.Protected and promoted the company’s reputation by reporting delays immediately, regularly updating Urgent Care customers, rescheduling delivery appointments, and resolving issues with appropriate urgency.Facilitated the seamless continuity of business operations by providing vacation coverage as needed.Trained team members to master their job functions, optimize technology usage, and exceed expectations.Positively influenced financial outcomes by providing the billing department with updated rates, accurate records, and additional information impacting accounts receivable.Partnered with cross-functional colleagues to coordinate coverage and other logistics.

Lakeland, Florida, Us

Provided exceptional service at every point of contact with internal and external customers, earning top carrier status on multiple occasions.Used Mcleod software to accurately manage appointments, track loads, and create documentation.Protected and promoted the company’s reputation by reporting delays immediately, regularly updating Urgent Care customers, rescheduling delivery appointments, and resolving issues with appropriate urgency.Facilitated the seamless continuity of business operations by providing vacation coverage as needed.Trained team members to master their job functions, optimize technology usage, and exceed expectations.Positively influenced financial outcomes by providing the billing department with updated rates, accurate records, and additional information impacting accounts receivable.Partnered with cross-functional colleagues to coordinate coverage and other logistics.

Us

Managed a high volume of multichannel communications, client services, and other businessactivities impacting both dry and climate truck lines.Served as an after-hours point of contact for bookings, load planning, assignments, and maintenance.Cultivated positive relationships with customers, drivers, contractors, vendors, and service providers.Responded to emergency situations by demonstrating composure and offering practical solutions, including basic troubleshooting, locating parts, and liaising with shop service departments.Helped build a “safety first” culture by compiling accident reports and briefing the safety department regularly.Acclimated new clerks to the company’s policies and operations through comprehensive training activities.

Us

Supported office operations and graphic design projects for both client activities and internal initiatives.Coordinated office calendars, with the authority to exercise professional judgment in prioritizing, approving, and scheduling key appointments.Created hand-rendered and computer-generated graphics for marketing purposes.Managed administrative communications with polish and professionalism.Served as a trusted IT resource to coworkers with varying degrees of technical competency.Edited business documents for appropriate grammar and style.Served as a graphics designer, graphics editor, web designer, web master, copy editor, illustrator, and proofreader for public and private sector projects.Major publications include:Development Assessment Plan for Seminole Tribe of FloridaMJA Consulting, LLC Web SiteModel Landscape Manual and Landscape OrdinanceDowntown Sebring CRA Redevelopment Study FloridaCity of Clewiston Community Redevelopment Area Plan

High School

Psychology