Muhammad Awais Email & Phone Number

London, England, United Kingdom

United Kingdom

•Provision of IT support for Wintel/Retail with variety of hardware devices and applications that includes but not limited to Active Directory, Windows 10, MS office suite, Exchange online, Office 365, MFA, SAP user management, Citrix, Skype for Business, EPOS systems, handheld devices and management of Data Centers Access.•Logging and updating incidents and ensuring all the relevant data is captured in IT service management tools like ITBM, ServiceNow and customers… Show more •Provision of IT support for Wintel/Retail with variety of hardware devices and applications that includes but not limited to Active Directory, Windows 10, MS office suite, Exchange online, Office 365, MFA, SAP user management, Citrix, Skype for Business, EPOS systems, handheld devices and management of Data Centers Access.•Logging and updating incidents and ensuring all the relevant data is captured in IT service management tools like ITBM, ServiceNow and customers portals.•Providing end users with technical solutions within SLA's as per ITIL guidelines.•Escalating incidents to relevant resolver teams if first time fix is not possible.•Monitoring, resolving and updating incidents while ensuring customer satisfactions through proactive updates, frequent contact and escalation where necessary.•Liaising with incident management teams and 3rd parties for the resolution of high priority incidents. Show less

• Administration of office internal network.• Installation and configuration of Hyper-V and Windows server 2016 R2.• Installation and configuration of AD (Active Directory).• Administration and Configuration of Office 365 environment.• Configuration and support of TCP/IP, DNS, DHCP and other protocols.• Addressing the queries and issues in the LAN & WAN and other peripheral devices like printers, Scanners, tablets, projectors, audio recording equipment etc.• Providing… Show more • Administration of office internal network.• Installation and configuration of Hyper-V and Windows server 2016 R2.• Installation and configuration of AD (Active Directory).• Administration and Configuration of Office 365 environment.• Configuration and support of TCP/IP, DNS, DHCP and other protocols.• Addressing the queries and issues in the LAN & WAN and other peripheral devices like printers, Scanners, tablets, projectors, audio recording equipment etc.• Providing support for Windows and Macintosh issues.• Defining the data backup routines and automating the tasks by using batch scripts.• Troubleshooting the computer and network hardware.• Liaising with Internet Service Provider and hardware and software vendors.• Documenting all the I.T policies and up gradation to the network. Show less