Michael Mayuga Email & Phone Number

22 Upper Wimpole Street

30 Devonshire Street

• To lead and co-ordinate the booking of appointments and admissions to 6 private hospitals in London.• To engage with senior managers to ensure workforce planning becomes integrated as part of the annual business planning cycle.• Set Clear and realistic objectives and targets for team members, linking into the HCAs corporate objectives.• Ensure all team KPI’s are measurable and realistic.• Team mentor, trainer planning and delivering required team training according to… Show more • To lead and co-ordinate the booking of appointments and admissions to 6 private hospitals in London.• To engage with senior managers to ensure workforce planning becomes integrated as part of the annual business planning cycle.• Set Clear and realistic objectives and targets for team members, linking into the HCAs corporate objectives.• Ensure all team KPI’s are measurable and realistic.• Team mentor, trainer planning and delivering required team training according to individual and team needs.• To actively seek feedback from all customers (patients, GP’s, consultants, internal staff) to enable continuous improvement and learning.• Identify additional services whose integration within the Contact Centre will improve the overall customer experience and develop a framework to facilitate the smooth integration these services.• Drive and deliver new projects and initiatives to ensure continuous improvement within HCA Connect.• Responsible for a robust customer complaint process.Main Achievements:• Successfully meet monthly KPI targets by holding weekly 121’s.• Successfully implemented a system to provide our service advisors with on demand information. • Actively promote the meet and greet a consultant so advisors can build the necessary knowledge and provide a better service. Show less

• Acted as the senior lead for a team of 6 staff• Non-clinical lead for booking cardiothoracic procedures, liver and renal transplants and for the NHS Scoliosis - joint venture with Bupa Cromwell Hospital • Close involvement in the training and the supervising of substantive and new members of staff• Responsible for accepting bookings from clinical personnel, for either Outpatient Procedures, In- patient & day case admissions• Daily management of the theatre rooms and its… Show more • Acted as the senior lead for a team of 6 staff• Non-clinical lead for booking cardiothoracic procedures, liver and renal transplants and for the NHS Scoliosis - joint venture with Bupa Cromwell Hospital • Close involvement in the training and the supervising of substantive and new members of staff• Responsible for accepting bookings from clinical personnel, for either Outpatient Procedures, In- patient & day case admissions• Daily management of the theatre rooms and its bookings• Responsible for the daily monitoring of current and future admissions• Liaising with insurance companies and obtaining pre authorisation cover• Holding morning meetings with heads of department to provide a bed status• Working closely with the finance team to ensure that patients are billed correctly• Co-ordinate with Embassies and International Patients Centre in the transferring of their overseas patient• Facilitate contract bookings with external companies Show less

7 Gcse'S Including Maths & English

Bachelor'S Degree, Business Management

Education record