Michael Brown Email and Phone Number
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Business Development Architect/Leader with proven experience creating and driving competitive business strategies that build strong brands and propel sales revenues in highly competitive markets. Rare ability to conceive of innovation while translating it to a practical business model that delivers results. Design competitive business and operational infrastructures where none existed while continuously optimizing systems and processes to meet changing market conditions.Specialties: Core Competencies P&L Business Leadership Business Start-Up Business Strategy Vision & Implementation Opportunity Analysis & Market Research Employee Staffing, Training & Development High-Performing Team Builder & Mentor Employee Motivation & Performance Measuring Marketing & Promotion Planning
Stars And Strikes Family Entertainment Centers
View- Website:
- starsandstrikes.com
- Employees:
- 495
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Director Of Guest ExperienceStars And Strikes Family Entertainment CentersAugusta, Ga, Us
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PrincipalMb Management Consulting Jan 2011 - PresentPRINCIPAL-MB MANAGEMENT CONSULTINGAUGUSTA, GA (2000-PRESENT)INDEPENDENT BUSINESS CONSULTANT SPECIALIZING IN GUEST EXPERIENCE AND OPERATIONS LEADERSHIPPROVIDING SERVICES FOR STRATEDGEEYES, C-LEVEL ADVISORY , MCLAREN STRATEGIC VENTURES AND CATALANT TECHNOLOGIES INCLUDING DIGITAL TRANSFORMATION, VOC, MAPPING THE GUEST JOURNEY, ESTABLISHING KPI’S, AND PROCESSES AND PROCEDURES FOR USING GUEST DATA TO MAKE ENTERPRISE DECISIONS. HELPING COMPANIES BECOME MORE GUEST-CENTRIC WHILE ADDING TO THEIR BOTTOM LINE -
Sr. Director Of Client SuccessSmg - Service Management Group Jan 2024 - Sep 2024Remote-First Organization , Us -
Senior Director Of Guest ExperienceZaxby'S Franchising Llc Jul 2019 - Jun 2022Atlanta, Georgia, UsSpearheaded updated customer experience initiatives for the entire 900+ unit chain. Successfully launched new guest experience platform, created new guest experience standards and aligned Zaxby's standards with "best in class".Currently helping Zaxby's transition to being a Servant-lead organization and making the new standard THE brand standard.Team Lead for Zaxby's digital transformation and all things guest facing. Helping Zaxby's become hyper-focused on guest experience through guest journey mapping, guest resolution and guest recovery. Created the Guest Resolution Center to be a single source of truth for guest issues, compliments and complaints. -
Director Of Service Excellence And PartnerBojangles Of Savannah Feb 2018 - Apr 2019Partner in 5 Bojangles restaurant group in Savannah, GA and surrounding area. Locations include: DeRenne Ave and Ogeechee Road is Savannah, Hwy. 80 in Pooler, Carter Street in Hinesville, GA, and Hwy. 21 in Port Wentworth.Charged with improving customer acquisition and retention, marketing management, P&L management, sales growth, employee recruiting, retention and engagement and overall growth of the organization.
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OwnerAdventure Crossing Apr 2015 - Sep 2017Owned and Operated one of the premier amusement facilities in the SouthEast. Amenities include: State of the art Lasertron branded Laser Tag, 3 go cart tracks including Kiddie, Road, and high speed Bullit track, incredible array of video and redemption games with new ones on the way, awesome facilities for birthday parties and corporate gatherings, full service cafe, carnival rides including a carousel and mini roller coaster, 7 batting cages for baseball and softball, and a mini golf course.
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OwnerThe Flying Biscuit/Mb Management Consulting, Llc Sep 2011 - Jul 2014Co-Owner and Managing Partner of two Flying Biscuit locations in Atlanta, GA. Owner and President of MB Management Consulting, Atlanta, GA.
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Owner/Operator/FranchiseeChick-Fil-A At Augusta Exchange And Mcg Jan 2000 - Dec 2010Established, owned, and operated two Chick-fil-A locations of the $10.5 billion (2020) national fast-food restaurant chain with 1,500+ locations in 39 states. Owner and Operator - Chick-fil-A FranchiseMedical College of Georgia, Augusta (2008-2010) / Augusta Exchange (2000-2010)Hired, trained, mentored 1000's of employees over 17 year tenure
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Owner/Operator/FranchiseeChick-Fil-A Jun 1996 - Dec 2010Owner/Operator/FranchiseeChick-fil-A at Hiram (1996-2000)Chick-fil-A at Augusta Exchange (2000-2010)Chick-fil-A at MCG (2008-2010)✦ Owned and operated multi-award winning quick service restaurants renown for impeccable service and food.✦ Duties included full profit and loss responsibilities, hiring/firing and full human resource responsibilities, developing and executing marketing strategies and programs on a local and regional level, managing, guiding and directing 70+ employees.
Michael Brown Skills
Michael Brown Education Details
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Emory University - Goizueta Business SchoolMarketing And Management -
University Of Georgia - Terry College Of BusinessRisk Management And Insurance
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Harvard Business SchoolHigh Potentials Leadership Program
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Stanford University Graduate School Of BusinessLeading Innovation Through Teams
Frequently Asked Questions about Michael Brown
What company does Michael Brown work for?
Michael Brown works for Stars And Strikes Family Entertainment Centers
What is Michael Brown's role at the current company?
Michael Brown's current role is Director of Guest Experience.
What is Michael Brown's email address?
Michael Brown's email address is mm****@****ail.com
What schools did Michael Brown attend?
Michael Brown attended Emory University - Goizueta Business School, University Of Georgia - Terry College Of Business, Harvard Business School, Stanford University Graduate School Of Business.
What are some of Michael Brown's interests?
Michael Brown has interest in Leadership, Social Services, Children, Assembling High Performance Teams, Customer Service/sales, Education, Science And Technology, Relationship Marketing, Health.
What skills is Michael Brown known for?
Michael Brown has skills like Leadership, Management, Marketing, Start Ups, Team Building, Customer Service, Strategic Planning, Sales, Leadership Development, Marketing Strategy, Business Development, Business Strategy.
Who are Michael Brown's colleagues?
Michael Brown's colleagues are Sarahgrace Crenshaw, Allen Bennett, Kewanee Nunez, Hailey Myers, Jasmine Heard, Austin Cox, Treynesha Johnson.
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