Michael Brown Email & Phone Number

Augusta, Ga, Us

PRINCIPAL-MB MANAGEMENT CONSULTINGAUGUSTA, GA (2000-PRESENT)INDEPENDENT BUSINESS CONSULTANT SPECIALIZING IN GUEST EXPERIENCE AND OPERATIONS LEADERSHIPPROVIDING SERVICES FOR STRATEDGEEYES, C-LEVEL ADVISORY , MCLAREN STRATEGIC VENTURES AND CATALANT TECHNOLOGIES INCLUDING DIGITAL TRANSFORMATION, VOC, MAPPING THE GUEST JOURNEY, ESTABLISHING KPI’S, AND PROCESSES AND PROCEDURES FOR USING GUEST DATA TO MAKE ENTERPRISE DECISIONS. HELPING COMPANIES BECOME MORE GUEST-CENTRIC WHILE ADDING TO THEIR BOTTOM LINE

Remote-First Organization , Us

Atlanta, Georgia, Us

Spearheaded updated customer experience initiatives for the entire 900+ unit chain. Successfully launched new guest experience platform, created new guest experience standards and aligned Zaxby's standards with "best in class".Currently helping Zaxby's transition to being a Servant-lead organization and making the new standard THE brand standard.Team Lead for Zaxby's digital transformation and all things guest facing. Helping Zaxby's become hyper-focused on guest experience through guest journey mapping, guest resolution and guest recovery. Created the Guest Resolution Center to be a single source of truth for guest issues, compliments and complaints.

Partner in 5 Bojangles restaurant group in Savannah, GA and surrounding area. Locations include: DeRenne Ave and Ogeechee Road is Savannah, Hwy. 80 in Pooler, Carter Street in Hinesville, GA, and Hwy. 21 in Port Wentworth.Charged with improving customer acquisition and retention, marketing management, P&L management, sales growth, employee recruiting, retention and engagement and overall growth of the organization.

Owned and Operated one of the premier amusement facilities in the SouthEast. Amenities include: State of the art Lasertron branded Laser Tag, 3 go cart tracks including Kiddie, Road, and high speed Bullit track, incredible array of video and redemption games with new ones on the way, awesome facilities for birthday parties and corporate gatherings, full service cafe, carnival rides including a carousel and mini roller coaster, 7 batting cages for baseball and softball, and a mini golf course.

Co-Owner and Managing Partner of two Flying Biscuit locations in Atlanta, GA. Owner and President of MB Management Consulting, Atlanta, GA.

Established, owned, and operated two Chick-fil-A locations of the $10.5 billion (2020) national fast-food restaurant chain with 1,500+ locations in 39 states. Owner and Operator - Chick-fil-A FranchiseMedical College of Georgia, Augusta (2008-2010) / Augusta Exchange (2000-2010)Hired, trained, mentored 1000's of employees over 17 year tenure

Owner/Operator/FranchiseeChick-fil-A at Hiram (1996-2000)Chick-fil-A at Augusta Exchange (2000-2010)Chick-fil-A at MCG (2008-2010)✦ Owned and operated multi-award winning quick service restaurants renown for impeccable service and food.✦ Duties included full profit and loss responsibilities, hiring/firing and full human resource responsibilities, developing and executing marketing strategies and programs on a local and regional level, managing, guiding and directing 70+ employees.

Mba, Marketing And Management

Bba, Risk Management And Insurance

Post-Graduate Leadership Study, High Potentials Leadership Program

Post-Graduate Leadership Study, Leading Innovation Through Teams