Masood Bawany Email & Phone Number

Moncton, Nb, Ca

New Brunswick, Canada

Territory Manager for Atlantic Canada Region (NB, NS, NF, PEI)

Canada

Consistently ranked in Quartile 1 for over 6 months in 2022. All Stars award recipient for making it into the top 5 ranking for the year 2022.• Mentored a team of loyalty and sales representatives to cross-sell solutions tailored to clients ‘needs.• Implemented a comprehensive training program for new hires, resulting in a 95% first-call resolution rate.• Provided coaching to team members to identify opportunities for service enhancements and generate revenue.• Provided coaching to loyalty agents to enhance performance and increase customer satisfaction ratings.• Effectively managed escalation calls from retention agents, ensuring timely resolution and maintaining high levels of customer loyalty.

New Brunswick, Canada

Utilize consultative selling techniques to understand clients' unique requirements and recommend suitable roofing and building envelope solutions.• Successfully handle contracts valued at over $500,000, ensuring all contractual obligations are met and delivering exceptional customer satisfaction.• Manage the entire territory of New Brunswick as a dedicated Territory Manager, overseeing all sales and business development activities in the region.• Establish and maintain strong relationships with architects, building owners, facility managers, and contractors in Eastern Canada.• Collaborate with clients to identify their specific needs for roofing and building envelope solutions.• Provide tailored building envelope solutions aligned with clients' performance, budgetary, and scheduling requirements.• Demonstrate expertise in problem analysis and resolution for roofing and building envelope issues.• Support clients throughout project execution to ensure successful outcomes.• Monitor and evaluate projects to ensure compliance with specifications and quality standards.• Represent Garland as a reputable leader in the industry with a century-long track record of quality solutions.• Leverage the advantages of being part of a 100 percent employee-owned company to ensure personal investment in project success.• Promote and offer a diverse range of products and services, including architectural and structural metal options, modified and built-up roofing systems, sustainable solutions, maintenance and restoration systems, roof asset management programs, design-build services, engineering services, and building evaluation services.

Dubai, United Arab Emirates

In my role, I took ownership of and managed a diverse portfolio of over 60 B2B accounts, including both Tier 1 and Tier 2 clients. With an average annual revenue of USD 300,000 per client, I consistently exceeded revenue targets by crafting and executing strategic account plans that not only drove growth but also elevated customer satisfaction levels.Building robust relationships with key decision-makers was central to my approach. This effort resulted in increased sales figures and enhanced customer retention rates. My ability to seamlessly collaborate with cross-functional teams allowed for the resolution of issues and the delivery of standout customer service experiences.A significant part of my role involved accurately managing the sales pipeline and providing precise revenue forecasts for my assigned accounts. To stay current with industry trends and product offerings, I was an active participant in sales meetings, training sessions, and other relevant company events.To stay competitive, I conducted comprehensive market research that identified opportunities for sales improvement. This proactive approach not only gave us a competitive edge but also refined our sales performance overall.I navigated negotiations and contract closures with clients, always ensuring alignment with company policies and procedures. To maintain a structured record of sales activities and client interactions, I meticulously documented all interactions using the company’s CRM system.Lastly, I collaborated closely with the finance team to streamline the payment and collection process for accounts receivable, enhancing efficiency and financial operations.

Dubai, United Arab Emirates

Dubai, United Arab Emirates

At SETI, I successfully spearheaded business development efforts as the Regional Business Development Manager based in Dubai, overseeing the GCC region. Specializing in the distribution of Smart Panels, smart projectors for classrooms, STEM products, and related education technology solutions, I played a pivotal role in delivering tailored software and hardware solutions to a diverse range of clients.Key Responsibilities:• Built and maintained strong client relationships by understanding their unique education technology needs.• Developed and implemented strategic business plans to expand market presence and increase revenue within the GCC region.• Collaborated with schools, public institutions, military organizations, and corporate offices to assess their requirements and propose a package of suitable software and hardware solutions.• Conducted comprehensive market research and competitive analysis to identify trends, opportunities, and potential partnerships.• Presented and demonstrated product offerings to key decision-makers, showcasing the benefits and advantages of our solutions.• Successfully negotiated contracts and agreements, ensuring favorable terms and win-win outcomes for all parties involved.• Monitored market dynamics and technological advancements to stay at the forefront of education technology trends.Skills and Accomplishments:• Proven track record of driving business growth and exceeding sales targets within the education technology sector.• Strong knowledge of Smart Panels, smart projectors, STEM products, and related education technology solutions.• Expertise in tailoring software and hardware solutions to meet the specific needs of schools, public institutions, military organizations, and corporate offices.• Exceptional communication and presentation skills, with the ability to effectively convey complex concepts to diverse audiences.• Strong negotiation skills and experience in contract management.

Dubai, United Arab Emirates

Pakistan

Bachelor'S Degree, Business Administration, 3.54

Associate'S Degree, Pre-Engineering