Michel Bergeron Email & Phone Number

Washington D.C. Metro Area

 Carefully maintain stock across locations in partnership with local and national inventory teams Call on PC acumen, internal resources and proper messaging to offer immediate, comprehensive responses to patient inquiries Communicate across a broad enterprise of corporate, clinical and consumer individuals and groups Deliver constructive feedback from staff to stakeholders in order to fuel process improvement Partake in a focus group to revamp training and create software to aid in new hire workflow adoption; cut training time by a week and boosted knowledge retention thus far

 Directed daily property functions across two Virginia locations during GM tenure, one in Ft. Belvoir near Mt. Vernon (2015 – 2016) and the previous locale in Lynchburg (2013 – 2015)  Achieved second-place rank in seven metrics including out of 52 managed properties in terms of profitability, customer satisfaction and employee satisfaction in the first two quarters of 2016 Tenure involved the closure of a 20-year exterior corridor Inn, done while completing all franchise and management company requirements to open a new location in August 2014 Garnered recognition for social media marketing completed for two locations; also managed the internal BDP (Best Demonstrated Practice) website for Hampton Facilitated customer service training; guided staff in leading the facility to rise from a #16 TripAdvisor ranking to #5 within a 50-hotel market Hired and trained a team featured on the “Hamptonality: YouTube channel, then achieved #1 TripAdvisor within four months Assessed booking and social trends to bolster levels of innovation; extrapolated information that could be used to optimally benefit the company Led cross-departmentally to facilitate back office operations, customer support, social media marketing and corporate liaising Commenced management of a failing property, at the time ranked at the bottom 5% of all Inns; raised it to align with the brand average over the course of one year Led education on new efforts using projects and team games  Worked with local businesses to ensure operations adhered to budgetary guidelines; tenaciously negotiated local contracts  Coordinated pre-opening sales to pave the way for a strong first six months in Lynchburg; maintained an occupancy average of 85.64% as a result Secured a RevPAR average of over $100 and more than $1M in revenue for 2014 Named #1 in the STAR report specific to RevPAR and Occupancy within two months of opening Achieved SALT scores within the top 10% of the brand

 Drove front desk, audit, security, Accounts Receivable, housekeeping and maintenance operations Organized and planned outreach programs on behalf of management; raised over $1K for Brother Wolf Animal Rescue in April 2013 Managed the hiring, training and continued education of staff; coached each in how to achieve higher levels of guest and employee satisfaction over three consecutive years  Created and used worksheets to list revenue, rate traffic and track both labor and performance Coordinated with various departments in organizing renovation projects; took over both General Manager and Assistant GM tasks while working to improve regional operations Established a front- and back-of-house team that worked together to improve SALT survey scores to outstanding and award-winning statuses

 Managed all day-to-day operations of the restaurant Oversaw dine-in, carry-out and delivery functions

 Trained new employees Created and maintained employee handbook Worked on-call for Night Audits