Beshara M. Email and Phone Number
With over 11 years of dedicated experience in customer care, including 8 years in managerial roles, I have a proven track record of optimizing team performance, enhancing customer satisfaction, and delivering operational excellence. My career spans leadership roles in customer service and operational management, where I’ve successfully guided diverse teams to exceed targets and achieve organizational success.Key ExpertiseOperations Management: Skilled in optimizing processes for efficiency and effectiveness.Team Leadership: Proven ability to build, inspire, and manage high-performing teams.Customer Satisfaction: Focused on understanding and exceeding customer expectations.Stakeholder Management: Adept at fostering positive relationships and beneficial outcomes.Performance Improvement: Experienced in leveraging metrics to drive continuous improvement.I am passionate about creating impactful solutions, mentoring teams, and building strong customer-focused strategies that deliver measurable success.
Guardian Towing
View- Website:
- guardiantowing.com
- Employees:
- 7
-
Senior SupervisorGuardian Towing Feb 2023 - Present -
Customer Experience ManagerCarzami Jun 2022 - Mar 2023Egypt -
Site General ManagerShip To Box Aug 2019 - Jan 2022 -
Operations ManagerShip To Box Jan 2020 - Jun 2020 -
Site General ManagerLuggage To Ship Aug 2019 - Jan 2022 -
Operations Project ManagerLuggage To Ship Jul 2019 - Mar 2021 -
Sr. Sales Marketing ConsultantVictorylink May 2019 - Jul 2019Egypt, Maadi -
Sr. Team Leader, Enterprise Preferred SegmentOrange Egypt Jan 2019 - Apr 2019Egypt, Giza - The 6Th Of October City (Pyramids Heights) -
Team Leader, Call Center - Enterprise SegmentOrange Egypt Jun 2016 - Dec 2018Egypt, Giza - The 6Th Of October City (Pyramids Heights) -
Customer Service SpecialistOrange Egypt Apr 2015 - May 2016Egypt, Giza - The 6Th Of October City (Pyramids Heights) -
Performance Manager_Vois Nov 2014 - Apr 2015Egypt, Giza - The 6Th Of October City (Smart Village) -
Customer Service Trainer_Vois Nov 2013 - Oct 2014Egypt, Giza - The 6Th Of October City (Horizon) -
Customer Service Advisor_Vois Nov 2012 - Oct 2013Egypt, Giza - The 6Th Of October City (Smart Village) -
Senior Operations SpecialistAlmansoori Specialized Engineering Oct 2011 - Sep 2012Egypt -
Financial AdvisorCil - Commercial International Life Insurance Oct 2009 - Sep 2011Cairo -
Team Leader ReceptionistThe Beausite Hotel May 2007 - Sep 2009Egypt, Marsa Matrouh
Frequently Asked Questions about Beshara M.
What company does Beshara M. work for?
Beshara M. works for Guardian Towing
What is Beshara M.'s role at the current company?
Beshara M.'s current role is Customer Care Leader | Driving Operational Excellence & Team Performance | Expert in Customer Satisfaction, Negotiation, & Process Optimization.
Who are Beshara M.'s colleagues?
Beshara M.'s colleagues are Abraham Mohamed, Christina Howell, Sam Mahdii, Karim A., Noura Jamal, Noura Mansour.
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