Handled the Live Chat

Provide technical support to customers by answering their questions and troubleshooting their problems in relation to cable, internet and home phone services; Activating customers for COMCAST services (TV, Internet, Phone); and Processing modem upgrade (Wireless Gateway or D3 modems).

Correspond with customers to resolve billing issues and queries; Provide selling points to customers and suggest products that would suffice the needs of the costumers depending on their lifestyle.

Perform a wide variety of varied, complex, sensitive, highly responsible, and confidential office administrative, secretarial in support of assigned department; Organizing and maintaining files and records; Answers telephone and handles correspondence; Publishes the corporate newsletter by gathering information; preparing and editing articles; producing and distributing; Arranges corporate travel and meetings by developing itineraries and agendas; Records minutes of the meetings, ensures their accuracy and availability, proposes policies and practices and submit various reports to the General Manager; Prepares PowerPoint presentations; and Conducts membership seminar that includes services of the cooperative;