Lead planning and execution of global IT Services & Infrastructure activities including: • Management of global helpdesk, onboarding, offboarding, hardware, and office locations for rapid growth, global company.• Leading efforts to shift to 100% remote operations.• Architecting, building, and scaling of IT team, systems, and processes.• Establishing IT standards, reporting, and key performance metrics.• Discovery, planning, design and delivery of key IT projects with a focus on automation and self-service.• Partnering with leaders across the business to ensure all teams systems and equipment needed to perform their roles effectively.• Creating IT Security management and best practices.• Budget planning and management.• Vendor management.• Participation in compliance, audit, and security activities and planning.• Configuration and management of Cloud, SAAS, and on-premise hardware/software.

Selected by Sr. Management to provide vision, leadership and direction needed to create a consistent and efficient footprint for Infrastructure Engineering & Operations at Blackhawk that encompasses:● Site Reliability (SRE)● 24x7 Operations Control Center (OCC / NOC)● Networking● CloudOps & DevOps● Data Center Operations● Core Infrastructure Services (Storage, Compute, Database, Virtualization, OS)Oversees daily operations of these areas that comprise a 100+ person organization.Also responsible for:● Strategic Vision and roadmap creation● OpEx and capital planning and project execution.● Vendor management and negotiations.● Major Partner/Vendor relationship management Planned and completed several data center and cloud consolidation projects, with multi-million-dollar savings YOY. Worked closely with global teams to improve service delivery and reporting via SRE and OCC/NOC teams. Designed and implemented key improvements to monitoring, scaling and managing Blackhawk’s infrastructure. Developed key internal partnerships and drove change adoption with global Engineering/IT leadership. Technologies/processes: custom monitoring solutions, SPLUNK, ExtraHop, VMware, NetApp, Pure Storage, Data Domain, CommVault, Nutanix, Cisco, Palo Alto Networks Firewall, Configuration Management, Capacity Planning, SaaS, Paas, IaaS, colocation, incident management, problem management, information security, AWS / Amazon Web Services, Azure, Cloud Computing, Change Control, Business Continuity Planning (BCP), Disaster Recovery (DR), Monitoring, Alerting, SDWAN

Further progressed ERP platform, processes and teams as a central component of Blackhawk’s ecosystem. Architected and implemented a Back Office system constellation consisting of ERP, EDI, Service Bus, API gateway/management and several other platforms allowing a consistent and effective way of leveraging key systems across Blackhawk’s PCI and non-PCI environments. Introduced core engineering practices into the Infrastructure team environment. Focused on key delivery metrics, continuous improvement programs and a culture of teamwork. Created reference infrastructure architectures to be used in consolidation projects with the goals of improving system performance and maintainability while lower operational overhead and costs. Also implemented a proof of concept program used to investigate new technologies that might fit into the Infrastructure roadmap. Technologies/Processes: Mulesoft Enterprise Service Bus, Jitterbit, VMWare ESXI, Horizon, API Manager, REST, SOX, PCI, ERP, NetApp, CommVault, Pure Storage, Security, SOHA

Built engineering and technical support teams to customize and manage Blackhawk’s ERP implementation post go-live and prior to the IPO event. Quickly stabilized system performance, established an SDLC, integration best practices and architectural patterns related to ERP and “Back Office” systems. Created a stable platform for future ERP and Back Office Systems expansion.Technologies/Processes: Dynamics AX ERP, EDI, API Integration, SOX, PCI, Agile, X++, SQL Server, VDI, BI 360, CCH Sales Tax Office, Vertex, SSIS, VSTS, REST APIs

Avanade is Accenture’s Microsoft technology arm. Duties include acting as the technical team lead and AX Architect on Microsoft AX ERP projects. Lead Jr. staff & offshore developers, act as liaison between Avanade technical team and customer, work with customers to understand current environment and develop AX architecture that will maximize benefit for them. Other duties include helping to win new business during all stages of the sales-cycle including responding to RFPs, delivering technical presentations during meetings and estimating effort/scope of technical work.Projects include:International Oil and Natural gas shipping companyGlobal Humanitarian NGO National Health Insurance Company Multi-National Media and Entertainment Company Multi-National Software Company

Directed development and deployment of supporting business systems and infrastructure including: vendor system automation projects, taxation software, SOX, ERP system, business intelligence, business portal and workflow automation.•Developed process automation workflow to assist the DWR Sarbanes-Oxley compliance team by utilizing K2.net workflow technology. •Managed MS BizTalk 2006 projects to automate drop-ship vendor message processing utilizing various delivery mechanisms. •Identified/architected integration points for MS Dynamics AX (Axapta) ERP project to: DWR back end systems, E-Commerce website, Vertex Taxation solution, ADP’s PayExpert system, and BeneTrack HR Benefits system utilizing BizTalk 2006. •Managed and integrated MS Sharepoint 2007 Server (MOSS) with several key components, including K2.net workflows, InfoPath forms, document management, Targit Business Intelligence KPIs and Excel services.

Managed developers and IT staff that supported DWR’s custom built back end system and related assets. Headed project to bring in house expertise to DWR and better manage relationship with local consulting company that developed the system. •Built out DWR’s in house teams to support custom, back-end system, including: Reporting, database support, system to E-Commerce interface, and Customer Service support. Ongoing improvements directly related to reduced support costs and improved customer satisfaction.•Implemented use of SharePoint portal 2003 to better enable employee self-service and document management. Use of web parts and design templates enabled several DWR departments to build out departmental intranets using their own resources, thereby giving them an increased sense of ownership and more content control while still following SOX/PCI requirements.•Established PCI compliant Software Development Life Cycle while working with PCI compliance auditors.

Led ColdFusion website development team by establishing development guidelines, application framework, source code control process and by managing relationship with outside vendors. •Improved upon E-Commerce system, designed XML communications with HP3000 backend system, and spearheaded customer self-service portal. •Configured KeyNote systems, website monitoring, F5 load balancer and Verity Search indexing service. Integrated HitBox site analytics code into DWR’s website allowing insight into site traffic and marketing efforts.•Worked with marketing team to identify and implement key E-Commerce initiatives that contributed to year over year sales growth.

Specified, designed and implemented customized 24x7 monitoring plans to ensure SLA compliance and website/network uptimes for clients at ISO 9001 certified network/services monitoring company. Acted as the single point of contact for SiteRock customers to the security and special projects team. Educated customers regarding monitoring best-practices, conservation of monitors, impact, and special needs identification.•Worked closely with NOC staff to establish and improve upon monitoring implementations for customers, including SLA Review, training and customer escalation procedures.•Developed pilot projects for intrusion detection system monitoring. •Architected system to monitor email delivery across disparate networks and ISPs. Managed team of developers on this project, established contacts with regional ISPs and worked with client to manage inbound data.•Worked with clients to correspond KeyNote Systems reports to SiteRock outage reports.

Managed all information technology needs for small Internet content start-up including managed services, contract negotiations, email delivery of content, data analysis, staff development, identification of applicable technologies and hardware/software procurement and installation.•Negotiated managed services contract with vendor to reduce rates and improve SLA for system availability for the MysteryNet website. Also upgraded managed servers to improve site performance and deliverability•Implemented website monitoring strategy to alert IT staff to site outages and improve recovery time. •Managed MysteryNet’s relationship with Hotmail to include exclusive content to Hotmail users. Also established a monitoring process to match Hotmail’s pay-per-click numbers to actual traffic generated on MysteryNet’s web servers. This process delivered a quarterly savings of $25,000.

Responsible for programming and development efforts at Internet E-Commerce startup focusing on consumer retail of high-end culinary goods. Managed group of ten ColdFusion and database developers supervising code-reviews, site enhancements and ongoing strategy.•Site architecture and framework strategy including: security, scalability, electronic data exchange, site optimization, search indexing, E-Commerce order processing and order fulfillment.•Worked with business owners in Tavolo to produce and prioritize feature matrix then worked with junior programmers on design and implementation considerations. Consistently produced high-quality features on time and on budget.•Planned and executed necessary changes to website and digital assets to support company rebranding from DigitalChef to Tavolo. •Led integration efforts with partners such as: Yahoo, AOL, Inktomi and others.

Responsible for all aspects of information technology for startup Internet Service Provider including: Internet infrastructure, LAN, WAN, staff development, strategy, IT operations, E-Commerce systems and budgeting.•Designed and implemented ISP infrastructure from the ground up, including e-mail services, web hosting and design, bandwidth re-sale, audio/video services, and online radio stations.•Worked with CLEC to co-locate servers and dial-up concentrators to expand service area to all of California while creating a cost savings of $150,000 over previous infrastructure. •Managed and trained staff including programmers, designers and network operations.