📈94% increase in customer revenue from prior year📈56% increase in customer orders from prior year📈24% increase in customer average order value from prior year

Responsible for designing the experience strategy for various new initiatives. Including strategic development, experience design, and analytical benchmarking.

• Led 12 person team that accomplished transformational change of over 25 cross-functional teams and 200 employees• Implementation of measurable improvements by each team adopting agile practices through a comprehensive framework and evaluation methodology• Experience bringing leading-edge, industry concepts (e.g. self-selection) into a complex, corporate culture and adapting to the needs of the organization without losing the intended original value• Comfortable with executive-style communications and providing justification through visibilityAward: CIO Award for MAGIC Team Agile Transformation

• Quantified and measured team performance against short term and long range business goals• Responsible for leading planning and execution of business critical, proprietary application development teams towards long range, multi-year goals ($7MM annual budget)• Led re-organizations of team architecture, affecting over 45 people and justifying the addition of over 10 new positions• 62% reduction of waste through value stream analysis of internal software development process

MAGIC (Ada, MI)• Use of iterative learning practices to drastically improve performance KPIs during critical periodsDigital Content Platform (USA, China, Poland)• Selection and deployment of Adobe Experience Manager (AEM) as the global content management and digital asset management toolkit ($5MM project budget)• Established standardized project health metrics used by over 150 IT projects globally per yearGlobal Web Brand Center (USA, Japan, Korea, SE Asia)• Deployment of digital brand experiences to Asia Pacfic region ($30MM project budget)• Developed and implemented mobile-first project status reporting suite

• Deployed a call center solution for 12 countries in Latin America• Co-ordinated deployment of Amway’s first Loyalty program in JapanAwards: CRM Excellence at Microsoft Convergence 2011, Oracle Success Spotlight

Completed management training program covering responsibilities from customer service to sales and marketing to asset managementAward: Silver scholarship for excelling in sales, customer service and company development