Michael Mccrackan, Mba Email & Phone Number

Rochester, New York Metropolitan Area

Manages the Credit Risk department to mitigate risk associated with payroll processing liabilities.• Mitigates credit risk of payroll liabilities processed by our clients to ensure the Paychex client fund losses are at budgeted levels.• Addresses escalated client concerns regarding credit decisions with the client and senior management ensuring the best interest of Paychex and the Client is communicated professionally to each.• Implements strategic initiatives that define operating parameters for all business units through operational controls and guidelines to ensure that the Credit and Banking departments are operating effectively and efficiently.• Develops and maintains vendor, banking, and other professional relationships to assist with resolution of issues and future business needs.• Reviews rules and regulations and updates policies and procedures to ensure compliance with all governmental agencies and the Fair Credit and Reporting act.• Manages multiple functional units which mitigate credit risk on the font-end, obtains secured funding for large liabilities ($750,000+), and process due diligence on third party vendors partnering with Paychex.• Represents the department in various regional meetings, trade conferences, and presentations to senior management to ensure that department needs are represented appropriately.• Networks with other business units to build and strengthen relationships.• Improves processes and procedures to enhance service levels. Maintains excellent working relationships with credit bureaus and seeks out new tools to enhance the department’s ability to properly decision new & existing clients.• Manages or assists with the management of the capital and operating budgets for the functional area and analyzes interdepartmental reports as they relate to the cost center(s). Achieves cost center projections through labor expense and administrative expense controls. May assist with the preparation of the budget.

Rochester, New York, United States

Provides direct supervision to Credit Risk Representatives responsible for assessing clients' credit worthiness, setting clients' credit limits, and recommending alternative funding methods or termination. Oversees the mitigation of potential losses from nearly $50B in annual payroll transaction exposure through financial underwriting and analysis. Limits Paychex unsecured exposure and reputation risk by evaluating new products and reviewing third party vendors, including health and workers compensation carriers.· Supervised Credit Risk Representatives and Analysts responsible for assessing the credit of new and existing clients, as well as existing clients processing outside their normal pattern.· Analyzed large client deals and CPA acquisitions for business authentication, cashflow history and credit worthiness prior to onboarding.· Facilitated and managed strategic projects, creating processes that focused on efficiency and efficacy for the department.· Reviewed and approved credit transactions up to $750,000 to ensure large transactions do not present risk to Paychex.· Identified fraudulent and poor credit risk clients and terminated any relationships that pose risk to Paychex· Analyzed consumer and commercial credit reports from Experian, Equifax, TransUnion and LexisNexis to understand clients’ financial situations and make proper credit decisions.· Worked with banking industry and internal organizations including Fraud and Risk Analysis to mitigate deception attempts and develop alternative funding methods to manage risk.· Recruited, hired, and evaluated performance of personnel, ensuring all department needs are handled appropriately. Counseled and developed staff for personal and corporate advancement through career development, training programs and other resources as required for professional advancement.

Rochester, New York Area

• Develops and maintains knowledge of Paychex ancillary services including Payroll, Onboarding/Recruiting, 401K, Benefits administration, and record keeping as well as corresponding systems to accurately make decisions on the revenue Paychex receives from these products.• Manage and process return resolution and payments from clients currently utilizing Paychex ancillary services while meeting inbound phone requirements based on department standards.• Maintains workflow of multiple acquisition receivable portfolios including Flex, MyStaffingPro, Advantage Payroll, South Eastern Benefits Services, ePlan, SurePayroll, and Benetrac, ensuring timely collection of outstanding balances whether in the form of payment or credit.• Negotiates with clients regarding balances and credits to ensure client satisfaction while still meeting the aging goals that are set for the team each quarter.• Works closely with acquisition business partners to research and resolve product and service concerns from the field to ensure client’s needs are met and billing changes/updates moving forward are communicated.• Closely monitors and evaluates current team reserve overview and collection pace while effectively pursuing strategies to ensure we are meeting the set aging goals for all portfolios, being mindful of the budget in place for doubtful accounts each month. • Works alongside internal risk partners to ensure payments and credits are applied correctly to client accounts and monitors these accounts to be sure billing is correctly updated moving forward. • Researches and seeks out new and improved processes to enhance efficiency of daily tasks and requirements, keeping an innovative mind set.

Rochester, New York Area

Provided service to Paychex clients and partners in assisting with payments of invoicing and credit requests for all core and ancillary services. Worked toward recovering delinquent balances from Paychex clients to achieve budget goals set on a month by month basis. Fielded inbound calls as well as internal and external email distributions to resolve balances and payment disputes, working closely with internal Paychex partners to ensure a positive experience for our clients.

Rochester, New York Metropolitan Area

• Assisted in coordinating Risk Review and Assessment Programs performing logistical planning, and preparing arrangements for reviews. Gathered preliminary data, compiling data into charts to be used during review sessions.• Assisted in configuring the necessary technology such as GRC, Access, and PowerBI, for enhancements, updates, and distribution of enterprise level reports.• Maintained risk recommendation entry, scoring, and updates in the appropriate applications.• Analyzed enterprise-wide risk mitigation recommendations identified via risk assessment sessions.• Assisted in managing review teams’ research and arranged key data within final reports.• Arranged and attended shadowing meetings with other Paychex business units to gain a better understanding of neighboring positions and their overall role in the company

Executive Mba, Business Administration And Management, General, 3.98 Summa Cum Laude

Activities and Societies: Beta Gamma Sigma Business Honor SocietyThe RIT Executive MBA program emphasizes applied leadership, strategic.

Executive Mba, Rit/Paychex Strategic Management Certificate, 3.98

The RIT Executive MBA program emphasizes applied leadership, strategic thinking, global orientation, and innovation. RIT has a proven.

Bachelor’S Degree, Business Finance And Economics

Business finance encompassing a wide range of activities and disciplines revolving around the management of money and other valuable.