Michelle Mcdonald Email & Phone Number

Texas, United States

Northbrook, Il, Us

Northbrook, Il, Us

Us

Us

Manage office and day to day operations. Train agents on effective sales concepts while implementing the knowledge of the company brand. Schedule community events for principal agent and manage office schedules and training. Proficient background with LEAN Six Sigma methodology while excelling with problem solving. Manage problem solving projects to help overall business practices by identifying issues, planning for solutions, and taking necessary measures in the development to establish and launch new services. Assist with program development, support content and message measurement. Assess training needs and collaborate with managers to coordinate and develop goals to create and disseminate information to business needs regarding changes and updates Ensure policies, processes and procedures are done accurately. Research current related best practices for the business and provide recommendations on improving where needed. Close collaboration with cross-functional colleagues to ensure consistent message being transmitted.

Bloomington, Illinois, Us

Designed, developed and oversee strategic marketing ideas and plans to implement strategies for local agency. Project management of marketing campaigns and plans. Assessed needs and provided coverage options Leveraged consultative-sales strengths through communication plans and solutions to identify opportunities. Translate leads to lasting business accounts. Worked with corporate systems management to revise and implement new system tools Customized insurance policies in order to meet individual and business company needs Developed insurance marketing strategies to make for a more effective communication tool.Managed projects and evaluate current communication issues and provide feedback to management. Coordinated all facets of business events in territory. Manage different aspects of business marketing and brand related projects. Manage and schedule marketing events with different businesses to increase brand awareness. Educated and trained team members on new information regarding potential services and marketing plans

Us

Provided excellent customer service to all customers of different cultures Import accurate data using computerized systems, manually when needed Built rapport with customers individually to find out each specific need Verified coverage and make claim referral decisions and made direct assignment for customers toadjusters Motivational Team lead and Communications lead- resource for team members Held Roles:Community Advisory Council, United Way Advisor, and Continuous Improvement Champion Prepared/conduct/hosted team meetings New Hire Mentor: Coached using adult learning techniques to ensure understanding. -Training assistant Assist with the curriculum training and development of the new hire classes. Provide coaching and feedback tobuild knowledge of NW policies and usage of systems Conducted training and educational presentations andworkshops to create a more effective use of systems Identify engagement opportunities Gained experience from senior trainers to enhance different learning techniques and facilitation skills.

San Marcos, Tx, Us

Assist with game events and marketing tactics. Create effective marketing strategies and events. Account Management and Strategy teams in conducting strategic analyses and developing digital best practices. Providing comprehensive, in-office Game Day support.

Bachelor Of Arts - Ba, Mass Communication

Master Of Arts - Ma, Management, Communication Arts

Education record