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Accomplished and results-oriented Cloud solutions and SaaS product leader with 20+ years of experience offering a proven track record of concepting, scoping, and developing top-tier product solutions that directly drive organizational success and business growth. Detail-oriented inspirational pioneer with the ability to adapt quickly to changing business needs within fast-paced global organizations ranging from startup, growth, and scaling stages.Deep ability to create solutions value propositions, use cases, and go-to-market (GTM) strategies to grow subscription businesses across global markets, industry segments, and target line of business buyers with net results that drive double and triple-digit growth year-over-year in annual billings.Corporate team champion and business executive that leverages deep corporate and industry relationships to communicate with and influence internal and external peers and senior leaders. Regular driver of extensive customer learnings and KPI development that ensure complete customer success.Builder of high-performing world-class teams that drive technical solutions that are optimized for execution and efficiency; manage and mentor top talent through active coaching, leadership and innovation.Seen as trusted cross-functional leader and advisor that designs and develops innovative product ideas and white space opportunities. Direct global teams and fully support corporate functions including product, design, operations, sales, marketing, and engineering organizations. I have been an internal and external spokesperson for the product vision and strategy in keynotes, conference sessions, press/media, and analyst briefings. Recognized thought leader in topics such as future of work, enterprise collaboration, informal learning, onboarding, employee engagement, and collaboration as it relates to HR, CRM, and IT. I've been quoted or have authored articles in publications such as CMSWire, Forbes, CIO, HR Technologist, TLNT.com, Huffington Post, eWeek, and more.During my entire tenure at SAP / SuccessFactors, I have been in SAP's Top Talent / Catalyst program and on the fast track career development path.
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Chief Strategy & Operations OfficerZuora Jan 2020 - PresentRedwood City, California, UsMember of the executive leadership team driving company alignment to the corporate strategy and business plan.Responsible for the overall OKR system centered on optimizing and growing the business: org design, process, system, and cadence. Organization includes Corporate Strategy, Information Technology, Corporate Data, and Data Science functions. Overseeing, cross-functional, strategic initiatives focused on growth, scale, and operational excellence. Designing and implementing company wide processes to scale Zuora's operating model. -
AdvisorXembly Sep 2023 - Sep 2024Seattle, Wa, Us -
Inaugural MemberChief Jan 2021 - Jan 2023New York, Ny, UsChief is the only private membership network focused on connecting and supporting women executive leaders.Chief is designed for women in the C-Suite, senior executives, and accomplished VPs to strengthen their leadership, magnify their influence, and pave the way to bring others with them. -
Founder, Advisor & ConsultantMmch Consulting Jun 2019 - Dec 2019Provide input, feedback, and guidance in an advisor role to various software and high tech companies. Areas of consulting include:- Business case development - Scaling organizations and operations to support growth targets- GTM planning for launches, market analysis, pricing & packaging- Messaging, positioning, and value proposition on product offerings
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Global Vice President, Product ManagementSap Jul 2012 - Jun 2019Walldorf, Bw, DeBuilt, developed, and led the product organization responsible for product roadmaps including integrations, market requirements, GTM strategy and priorities, customer value propositions, multi-channel (routes to market) enablement, product launches and releases, pre-sales and consulting enablement, and organizational budgets ($9M) & processes. Provided leadership and direction to product development, product marketing, sales, and support organizations, globally. I was also an SAP spokesperson and executive customer sponsor for SAP and industry events, strategic deals, analyst briefings, media interviews. The product portfolio included SAP Jam Collaboration and SAP Jam Communities. The portfolio generates 200+ million (USD) in annual recurring revenue and amassed 3000+ customers and 59+ million subscribers in less than 6 years from launch. Customers included large enterprises across 22 industries such as Marriott, Cargill, Telus, Philip Morris International, GlaxoSmithKlein, and Thomas Jefferson University and Jefferson Health.Organizations experienced benefits of nearly $31 million over three years versus costs of $4.2 million, adding up to a net present value (NPV) of $26.8 million and an ROI of 631%. SAP Jam is an in-context SaaS collaboration and community platform that brings collaboration into key work processes across all lines of business. The market-first built-in work patterns bring together best practices, experts, content, data, and problem-solving approaches to enable people to improve onboarding and learning effectiveness, reduce sales and service cycle times, and to improve customer engagement. SAP Jam provides broad, company wide intranets and communities as well as line of business (HR, IT, Customer service, Sales, Marketing) & several vertical industry solutions. Products are designed with integrated use cases to SAP SuccessFactors, SAP C/4 HANA & SAP Customer Experience (CX), SAP Cloud Platform, and many third party applications. -
Vice President, Product Strategy & OperationsSap Aug 2010 - Jul 2012Walldorf, Bw, DeFurther expanded previous role to include SAP’s Sustainability product portfolio. Built, developed, and led a team responsible for end—to-end management of all the product line businesses which included business strategy, business models, KPIs, executive operational reviews, management of the hosting and operations expansion planning, vendors & budget, organizational headcount & budgets ($6M + 300 headcount). Our team also drove cross-functional product launches and releases working with marketing, product management, sales, development, operations, and customer support.
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Sr. Director Of Business Strategy & OperationsSap (Business Objects) Dec 2009 - Aug 2010Expanded scope to include the SAP Business Objects Analytics portfolio which comprised of both on premise and SaaS solutions. Responsible for managing the end to end businesses including cross-functional operational reviews, business planning, commercial models, product launches, organizational budgets ($4M + 225 headcount).
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Sr. Director, Product Commercialization & OperationsSap (Business Objects) Oct 2008 - Nov 2009Hired into the Business Objects organization to build the first freemium business model for one of the first natively developed SaaS solutions at Business Objects (as well as SAP), called SAP StreamWork. SAP StreamWork is a collaborative decision-making tool enabling real-time collaboration that focuses on business activities such as analyzing data, planning meetings, and making decisions. I also drove the cross-functional program to launch the solution to market ensuring business and product criterion was met or alternative plans created. Defined and established KPIs across several facets of the business. Developed and orchestrated business reviews to monitor the product and business success and create action plans for course correction.
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Sr. Director, Engineering Release & Program ManagementOracle Jun 2008 - Oct 2008Austin, Texas, UsServed as organizational leader that navigated product teams through transitional periods through strategic guidance, mentorship, coaching, and communication. Managed high-profile integration initiatives and successfully implemented process changes directly associated with internal M&A activities. -
Director, Product & Engineering Program Management (Acquired By Oracle)Bea Systems Nov 2004 - May 2008UsManaged and led organization responsible for providing executive-level visibility into a suite of product releases, along with cross-functional risk assessments and future product advancement recommendations. Spearheaded division-wide initiative and corresponding business plan to realign product lifecycles with internal policies and procedures. - Spearheaded a division wide initiative and plan to realign the Product Life Cycle with BEA’s policies.- Determined strategy for managing and tracking multi-layer dependencies across products, services, and organizations and modified processes accordingly- Retooled a development process for 100 engineers to bring agile development to a highly complex, dependent system, permitting late feature introduction while preserving an on-time ship- Modified processes to support engineering transition from waterfall to agile development methodologies (SCRUM)- Implemented a resource planning and allocation process and tool which were instrumental in roadmap planning, risks assessments, forecasting release impacts and uncovering issues- Managed the successful completion of the AquaLogic Interaction Product Suite Common Criteria security certification & 508 certification; enabling Sales to close multi-million dollar public sector contracts -
Manager, Engineering Program Management (Acquired By Bea Systems, Inc.)Plumtree Software Nov 2004 - Oct 2005San Francisco, UsJoined fast growing startup and Leader in the portal market, who was looking to improve the quality and predictability of their portfolio of products. Defined and built the Engineering Program Management org and established charter, roles & responsibilities and product life cycle model with other cross-functional teams. - The team managed and delivered 16 interdependent product releases with life cycles ranging from 3 -15 months on time; 100% success rate- Developed processes for tracking and managing releases and standardized templates for all project artifacts in the software development process to ensure traceability, high quality, and predictability- Improved overall product schedules from tracking an average of 5 months late to on time releases -
Qa Engineering ManagerSyndeo Corporation Aug 2002 - Oct 2004UsJoined series B startup to improve product quality where 99.999% availability was the minimum bar for a telecom solution. Managed organization responsible for testing a carrier-grade CLASS 5/Local Exchange softswitch and services platform. Testing areas include feature functionality, load, redundancy, and 3rd party device integration.- Improved quality and reduced product defects by 30% and decreased overall release schedule by 33%- Significant stakeholder and contributor to the development, implementation, and execution of a development process utilizing incremental testing methodologies- Devised and implemented process, procedures and automation to increase test coverage and efficiency - Accomplished Packetcable 1.0 qualification status of the Syion 426 -
Qa Engineering Manager - Network ProvisioningExcite@Home Aug 2000 - May 2002Galaxy Award recipient – worldwide recognition of excellence program for Excite@Home employees Managed Quality Engineering team responsible for performing black & white box testing and developing automation and emulation tools.Key stakeholder in architectural designs and an approver for engineering requirements, design specifications, and test documentation -
Technical Project Manager (M&A - @Home Network & Excite)@Home Network Mar 1999 - Aug 2000Joined cable internet services startup. Recruited by former CTO and co-founder, Milo Medin, to rollout a new telco product to markets that hadn’t upgraded their cable infrastructure for high speed upstream throughput. Managed and successfully launched 22 projects nationwide across several cable companies such as Comcast, Cox, Time Warner. This new solution required initial field testing of new provisioning systems, routers, and support processes. Managed stakeholder relationships between cable company partners and internal cross-functional teams.
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Loop Electronics EngineerAt&T Jun 1998 - Mar 1999Dallas, Tx, UsDesigned multi-million dollar fiber optic networks for hundreds of enterprise companies such as Cisco, MCI Worldcom, NVIDIA. Orchestrated and managed vendor and central office multiplexing equipment implementations to ensure on time and on budget completion of these large scale projects. First college-hire in the history of Pacific Bell for a role requiring >15 years experience and tenure at Pacific Bell.
Daisy Hernandez Skills
Daisy Hernandez Education Details
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University Of California, BerkeleyChemical Engineering -
University Of California, Berkeley, Haas School Of BusinessBusiness Administration
Frequently Asked Questions about Daisy Hernandez
What company does Daisy Hernandez work for?
Daisy Hernandez works for Zuora
What is Daisy Hernandez's role at the current company?
Daisy Hernandez's current role is Chief Strategy & Operations Officer at Zuora.
What is Daisy Hernandez's email address?
Daisy Hernandez's email address is mm****@****hoo.com
What is Daisy Hernandez's direct phone number?
Daisy Hernandez's direct phone number is (800) 872*****
What schools did Daisy Hernandez attend?
Daisy Hernandez attended University Of California, Berkeley, University Of California, Berkeley, Haas School Of Business.
What skills is Daisy Hernandez known for?
Daisy Hernandez has skills like Enterprise Software, Product Management, Saas, Go To Market Strategy, Cloud Computing, Agile Methodologies, Integration, Program Management, Strategy, Software Engineering, Requirements Analysis, Business Strategy.
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