Mike Mclain Email and Phone Number

Lead a dynamic team comprising 12 systems and endpoint engineers, driving their endeavors to elevate and advance critical infrastructure. Empower the team to surpass technical boundaries, strive for excellence, and establish our position as the forefront leader in healthcare, ensuring the provision of unparalleled patient care.

• Spearhead client software and hardware upgrades, ensuring the individuals remains on the cutting edge of technology to meet evolving personal needs.• Conducted comprehensive general computer usage training sessions, empowering users with the skills and knowledge to maximize efficiency in their daily tasks.• Proactively addressed troubleshooting resolutions, swiftly identifying and resolving issues to minimize downtime and optimize system performance.• Managed DNS, Web, and Email hosting, ensuring the seamless and secure functioning of critical online services.• Provided strategic advice on Office 365, Azure AD, and other cloud implementations and initiatives, guiding the organization towards efficient and secure cloud-based solutions to enhance collaboration and productivity.

• Spearheads and directs the Data Center, Desktop, and Mobility Support services teams, ensuring seamless coordination and optimal performance.• Orchestrates the management of Information Systems, overseeing storage, computers, servers, printers, and mobile devices (laptops, tablets, smartphones), including the deployment of software, operating systems, and patches.• Leads end-to-end IT infrastructure implementation, ensuring efficient deployment strategies for enhanced operational efficiency.• Champions a robust security posture by eliminating security risks across all facets of IT operations, fostering a secure technology environment.• Drives the execution of comprehensive, long-range technology strategic plans for the data center, desktop, mobility, and operations teams, aligning technology initiatives with organizational goals.• Proactively evaluates current technology landscape and market offerings, guiding technology decisions, and directing Proof of Concepts (POCs) for innovative solutions, resulting in substantial cost savings.• Utilizes hands-on technical proficiency to provide direct oversight and problem-solving expertise for complex infrastructure implementation, system upgrades, and operational troubleshooting.• Demonstrates fiscal responsibility by effectively managing budgets and implementing cost reduction measures across all areas of IT, optimizing resource allocation and financial efficiency.

• Ensures the optimization of service delivery to business units by meticulously overseeing Data Center operations, upholding standards and procedures throughout the design and implementation of information systems.• Advises senior leadership on strategic infrastructure and architecture purchases, prioritizing fiscal stewardship to align technology investments with organizational goals.• Plays a pivotal role in the Information Systems Incident Response team, contributing critical thinking and defined processes to effectively respond to potential threats.• Monitors systems rigorously, ensuring the highest level of infrastructure performance and availability to maintain operational excellence.• Integral member of the Epic EMR implementation team, providing ongoing support and maintenance that significantly increased performance and ensured critical OS patches were applied within a 30-day timeframe.• Drives continual improvement in user access provisioning, staying compliant with least privilege access for job roles. Recently achieved a significant reduction, moving EMR access from once a day to within 15 minutes of HRIS data entry.• Formulates contracts and secures cost-effective services through effective vendor negotiations, consistently achieving substantial savings ranging from 20-50% from initial proposals.• Organizes server update schedules and preventative maintenance with limited impact, ensuring most OS patches are installed within 30 days of release or sooner.• Actively participates in an on-call rotation, demonstrating commitment to the seamless operation and support of critical IT systems.

• Provided strategic guidance to leadership for the development and enhancement of the Data Center, aligning initiatives with the organization's overarching goals.• Offered key insights on budgetary considerations, advising on necessary items to support the optimal functioning of the Data Center while ensuring fiscal responsibility.• Offered key insights on budgetary considerations, advising on necessary items to support the optimal functioning of the Data Center while ensuring fiscal responsibility.• Oversaw the SAN infrastructure, ensuring its reliability, performance, and alignment with organizational needs.• Managed the growth and optimization of the Virtualization infrastructure, successfully expanding from 12 hosts to over 20 to meet increasing demands.• Collaborated in the development of an organization-wide routine maintenance window, ensuring the timely application of security patches to enhance overall system security.• Conducted research and recommended the implementation of a department-wide password management system, significantly bolstering the organization's security posture.• Successfully secured licensing for Nessus for in-house penetration testing, enhancing visibility into security opportunities and fortifying the organization's cybersecurity defenses.• Deployed servers in accordance with Eisenhower and vendor requirements and standards, ensuring seamless integration and adherence to best practices.• Actively participated in an on-call rotation, demonstrating commitment to the responsiveness and reliability of critical IT systems.

• Provided comprehensive support for the seamless operations of the Data Center, ensuring optimal functionality and performance.• Directly oversaw the McKesson Horizon Linux Infrastructure, maintaining its reliability and contributing to its growth.• Managed and expanded the VMware virtualization environment from 3 hosts to 12, enhancing the organization's capacity to meet evolving demands.• Played a crucial role in maintaining Windows, Linux, and HP-UX systems, contributing to the overall stability and efficiency of the IT environment.• Deployed and maintained Enterprise-wide Cacti and Nagios monitoring and alerting systems, enhancing visibility and enabling proactive issue resolution.• Assisted in the management of three distinct SAN fabrics, ensuring the integrity and efficiency of storage infrastructure.• Acted as a key member during the Data Center move, minimizing downtime and ensuring a smooth migration process.• Played a pivotal role in the incident response team, effectively addressing an enterprise-wide security incident, showcasing resilience and strategic problem-solving skills.• Developed an internal Data Center portal to track essential information about assets and associated links, increasing efficiency and providing staff with enhanced visibility into critical data.• Deployed servers in accordance with Eisenhower and vendor requirements and standards, ensuring compliance with best practices.• Actively participated in an on-call rotation, demonstrating commitment to the availability and reliability of critical IT systems.

• Developed and meticulously maintained Internet/LAN/WAN/Voice infrastructure, applying industry-standard best practices to ensure optimal performance and reliability.• Provided comprehensive support to internal and external customers across all technological domains, fostering a responsive and user-centric IT environment.• Authored and enforced IT company policies systematically and manually, ensuring compliance with industry regulations and organizational standards.• Demonstrated proficiency in extensive project management, from initial needs requirement assessments to full implementation, ensuring successful outcomes and stakeholder satisfaction.• Oversaw the documentation of systems, maintaining accurate and comprehensive records to facilitate efficient troubleshooting and system maintenance.• Successfully managed the conversion to an in-house VOIP system, resulting in increased operational efficiency and enhanced communication capabilities. • Actively participated in an on-call capacity for critical issues affecting 24x7 operations, demonstrating commitment to the continuous availability and reliability of essential IT systems.Specific areas of responsibility and expertise:• Linux• Windows• Microsoft Exchange• Asterisk• SQL• PHP• Desktop/Server patching• Vendor management• Desktop support• Software distribution