Marcus Mcshane Email & Phone Number

Brisbane, Queensland, Australia

Sydney, New South Wales, Australia

Managed the end-to-end credit process for Australia's top recruitment agency, including assessingcreditworthiness and monitoring overdue accounts.• Monitored customer accounts for payment trends and potential risk factors.• Provided excellent customer service to clients via email and phone when resolving queries or following up on overdue payments.• Evaluated and analysed credit applications, making recommendations for credit approvals or rejections.• Assisting Key Accounts team via MS Excel, reporting and highlighting overdue debts. Uploading a high volume of invoices on client's portals, making amendments where required such as splitting invoices. • Monitored the business’s One Touch system to ensure the status of candidate jobs had been up to date, communicating with consultants to ensure accurate records.• Created Customer master and sub accounts on Microsoft GP to record and monitor clients' invoices and correspondence.

Gathered large sets of customer data to visualise and report to the relevant department heads and management. Identifying patterns and trends in analysed data to improve business operations. Assisting the management and other teams draw business goals and needs by providing visualised information.Key Responsibilities:• Collaborated with the Sales Order Processing team regarding daily order management to ensure sales orders SLAs were fulfilled.• Managed thousands of customers pricing agreements through companies ERP & CRM to ensure all information was up to date. Administrating changes to data accurately as required.• Created various reports for different departments across the company (Credits, Unallocated cash, Sales orders)• Utilising an analytical mindset, I achieved major savings of up to £100,000 on credit note expenses by identifying company weaknesses.• Developed key skills in a teamworking role in assisting other departments in the company with duties such as managing customer account set ups, administrating product code status/availability and allocating customer cash payments.

Responsible for representing the company to ensure each customer experienced the finest shopping journey. As a Self-checkout assistant, I monitored the checkout lanes in a high paced environment communicating with colleagues and customers to ensure targets was met.Key responsibilities• Serving multiple customers at once while providing technical support to those when issues occurred on the POS system. Reporting any major faults to management.• Client Relationship Building by speaking to customers and greeting them, marketing a positive shopping environment.• Processed cash and card payments using the stores POS System accurately.• Qualities were validated when I received the “Tesco Superstar” Award for “going the extra mile through effective communication and kindness.”• Promotion to the role as a team leader which consisted of overlooking the whole checkout operations. Reporting daily performance results to the checkout manager.