Melissa Mcshepard Email & Phone Number

Richmond, Va, Us

Alexandria, Va 22314

The American Mental Health Counselors Administration (AMHCA) is the leading national organization for licensed clinical mental health counselors. AMHCA enhances the profession of clinical mental health counseling through advocacy, education, and collaboration.Director of Operations, Finance, and MembershipManaged all accounts payable and receivable functions, ensuring financial accuracy and integrity for transactions exceeding $100K monthly.Prepared and reviewed comprehensive financial reports, providing critical insights that informed leadership decision-making.Served as the sole point of contact for all human resources duties, including payroll, timekeeping, and benefits administration for the entire staff.Developed and implemented an innovative system to prepare and maintain records for the annual audit, significantly enhancing efficiency and compliance.Acted as the primary liaison to the 9-member Board of Directors, providing timely updates, support, and briefings to facilitate effective governance.Supported the Executive Director & CEO as a Senior Executive Assistant, coordinating travel, conferences, and briefing materials to ensure seamless operations.Led cross-functional team coordination for the planning and execution of annual conferences and Board meetings across the U.S., ensuring successful events that advanced organizational objectives.

Washington D.C. Metro Area

MCC is a Federal Government corporation established by Congress in 2004 after the President called for a “new compact for global development” to administer the Millennium Challenge Account (MCA) through grant agreements to provide assistance to developing countries that rule justly, invest in their people, and encourage economic freedom.Executive Assistant to the Managing DirectorManaged financial reporting for three subsidiaries, ensuring accuracy and timely delivery.Administered payroll and timekeeping for 30 salaried employees, guaranteeing prompt and error-free compensation.Served as primary point of contact for four Senior-level staff members, expertly coordinating complex meeting schedules.Reviewed and approved all employee travel submissions, ensuring compliance with company policies.Processed travel reimbursements through the federal system, proactively resolving discrepancies and inquiries.Maintained oversight of the department's fiscal year budget, contributing to financial planning and control.

Washington, Dc

The Global Fund for Children advances the rights of children and youth facing poverty and injustice and supports them to reach their full potential by partnering with innovative, locally-led organizations, helping them deepen their impact and build their capacity for social change.Office Manager• Streamlined inventory controls, resulting in [desirable outcome, e.g. "a 25% reduction in costs"] by meticulously tracking invoices and refining accounting processes and procedures.• Systematically gathered, organized, and maintained a vast archive of critical data and records with utmost accuracy, both manually and electronically, ensuring seamless access and compliance.• Served as the primary point of contact for troubleshooting and swiftly resolving minor service issues with vendors and building management, ensuring uninterrupted office operations.• Spearheaded the planning and execution of monthly staff meetings, including catering arrangements, to foster a positive and productive team environment.

Washington, Dc

The New School for Enterprise & Development was a public charter school that served 460 students from grades 9-12 in the Washington Metropolitan area.Accounting Technician I/Office Assistant• Collaborated in the development and implementation of comprehensive administrative policies and procedures, streamlining operations and promoting compliance.• Conducted thorough internal audits, identifying areas for improvement and implementing effective resolutions to enhance efficiency and accuracy.• Prepared detailed agendas and itineraries for all internal meetings and external conferences, ensuring smooth proceedings and productive discussions.• Spearheaded the organization of Board Meetings, arranging all logistics and coordinating travel arrangements for Board members, guaranteeing seamless events.

Washington, Dc

The United Nations Foundation is an advocate for the United Nations and a platform for connecting people, ideas, and resources to help the United Nations solve global problems. It exists to build partnerships, grow constituencies, mobilize resources, and advocate policy changes to support the United Nations’ work for individual and global progress.Office Support Assistant• Served as the first point of contact for visitors, greeting, welcoming, directing, and announcing them professionally and courteously.• Managed incoming phone calls, answering, screening, and forwarding them as appropriate to ensure seamless communication.• Received and efficiently sorted daily mail, ensuring timely distribution and follow-up.• Developed and implemented a comprehensive administrative policies manual, standardizing procedures and promoting organizational efficiency.

Washington D.C. Metro Area

Sales & Convention Service AssistantPerformed a wide variety of administrative duties, including data collection and contract verification, to support seamless operations and ensure event success.Built and maintained strong relationships with senior-level staff and all departments through proactive support, collaboration, and clear communication.Conducted daily and weekly function space audits, identifying and resolving conflicts and double bookings to ensure optimal space utilization and minimize errors.Cross-trained in Convention Services, successfully managing small group function space, including room releases, rates, and availability to deliver exceptional client service.Developed a deep understanding of the interplay between sales, reservations, and room management systems, streamlining processes and improving efficiency through technology-driven solutions.Reservations AgentResponded to incoming calls, assisting with reservations, confirmations, room requests, and inquiries in a prompt, courteous, and professional manner to provide exceptional guest service.Demonstrated familiarity with all day-to-day hotel practices and systems to address guest needs effectively and resolve issues promptly.Housekeeping Office AssistantCollaborated closely with staff and upper-level management to achieve hotel goals, contributing to a positive, productive, and guest-focused work environment.Conducted regular inspections of rooms and common areas, ensuring high standards of cleanliness, quality, and safety following hotel policies.Offered flexible coverage as needed, demonstrating adaptability, commitment to team goals, and willingness to go above and beyond.HousekeeperEstablished and maintained clean, comfortable, and safe environments for guests by performing thorough cleaning duties, including vacuuming, cleaning windows, dusting, and sanitizing bathrooms to exceed quality standards.

Education record

Certificate Of Completion

Study

Diploma