Maggie Demkin Email & Phone Number

San Francisco, California, Us

Kaggle is the world's largest data scientist community. My focus is on working with enterprise, non-profit, and academic organizations who are interested in hosting machine learning competitions. Responsible for business development, scoping, and executing supervised machine learning competitions.

Mountain View, Ca, Us

Terra Bella (formerly Skybox Imaging) provides easy access to frequent high-resolution imagery and HD video of the Earth. Responsible for Customer Success for Terra Bella, handling all aspects of customer interactions: from sales operations through renewal and product feedback. Work with enterprise customers to scope and execute on their information needs. Build systems and workflow to support new product launches at scale.

San Francisco, California, Us

Fundraising Chair - responsible for monitoring and capturing funds to support the growth and ongoing operations of Tandem. Participated in strategic decisions to focus limited resources towards growing the organization and supporting communities in need. Tandem (formerly Raising A Reader San Francisco and Alameda Counties) empowers families to build one of the simplest and yet most transformative of regular routines: daily book-sharing.Committed to empowering the people who have the most impact on each child, and as an evidence-based early literacy intervention Tandem does much more than just give families books; we provide comprehensive programming that supports families and educators to help each child reach their full potential.

San Francisco, Ca, Us

Skybox Imaging (Skybox), acquired by Google in August, 2014, provides easy access to reliable, frequent high-resolution imagery and HD video of the Earth by combining the power of web technologies and a constellation of microsatellites. Skybox aims to empower commercial and government customers to make more informed, data-driven decisions that will improve the profitability of companies and the welfare of societies around the world. • Responsible for design and implementation of end-to-end customer experience for Skybox global enterprise clients with applicable use cases for individuals. • Designed infrastructure to support client success, including; CRM decision, application development, and business processes• Global collection tasking of world events leveraging flight software ground systems

San Francisco, Ca, Us

Led strategic technical on-site implementation teams that installed, configured, and deployed proprietary software solutions that fostered client adoption for this $240M developer and marketer of financial services software with 1.2K staff. Accountable for designing agreement products and services to obtain renewals. Directed a 60-person Services organization that included Project Management, Consulting, Custom Engineering, and Training with 25+ partner Consultants.• Achieved revenue targets with consistently high satisfaction scores while adding 10 Consultants to the team; Clients satisfaction increased consistently with clients referencing named team members as highlights to their implementation. Employee opinion scores increased in 8 out of 12 key areas with a 70% participation rate. • Developed financial model for tracking and forecasting team utilization. Reported key team metrics quarterly to CFO through improved financial reporting. • Instituted new structure within Professional Services that tied Consultants and Project Managers to client teams; the yielded results reduced credits, improved client satisfaction, shortened ramp-up time for new Consultants, and stabilized margins. • Improved communication significantly across practice that built teamwork and fostered collaboration. Implemented new means of surveying Consultants and gathering actionable information from client engagements by leveraging SalesForce.• Introduced new Learning Paths for clients to better leverage the breadth of offering, as well as measured progress towards product adoption. Revamped the hands-on client training at AdventConnect user conference and was identified as the #1 source of value by attendees.• Redesigned training offering for clients and employees, yielding significant gains in use. Defined and implemented a new strategic plan to increase client use of training products. Won Brandon Hall Gold award for Best Training Team.

San Francisco, Ca, Us

Directed all client service teams for each of 7 products including: product support teams (APX, Axys, Moxy, Partner, and STP), senior technical resources, and specialized service teams responsible for technical configuration, troubleshooting, QA and industry best practices. Supervised 90 staff with 7 Managers.• Launched new specialized services team for Premier clients. Conducted firm-wide gap analysis, created new client adoption model, and handled all aspects of the deployment of new client teams. Demonstrated improved sales and client retention among our most profitable client segment.• Built strong cross-functional relationships leading to successful product upgrades and new product introductions. Redefined lines of communication across different groups to maximize value for clients.• Critical contributor to product lifecycle process (PLC). Identified and escalated enhancement and additional functionality tied to client feedback. Authored services rollout plans for product launches and upgrades. – provided feedback that made product better • Retained and rewarded excellent employees through direct feedback and goal-oriented performance measures. Strong employee management abilities with direct reports and within matrix reporting structures. • Grew responsibilities from one product and 11 employees to 7 products and 90 employees over 3 years. Expanded scope by demonstrating strong execution while increasing employee satisfaction and visibility of contributions to cross-department groups.

Westlake, Texas, Us

Managed full-scale project management and service delivery for corporate insiders and high net worth individuals. Initiated portfolio of technology and operational projects that enabled the group to minimize its focus on operational tasks and redirect the focus to business development and relationship management.

Westlake, Texas, Us

Project lead on $8M initiative to set-up local operations in Hong Kong for trading on HK stock exchange. Responsibilities included; hiring local staff, creating procedures and escalating issues to senior management. Exceeded goals and finished project under budget. HK Project won annual corporate-wide award for Excellence in Service for 2000. • Implemented trading system by gathering business and regulatory requirements and served as liaison with local development team. Conducted user acceptance testing, training of local staff and ongoing design.Management Associate Program 1999Selected for key management program with exposure to all aspects of business and interactions with different departments through short project engagements.

Managed all phases of relationship for thirteen corporate accounts including: marketing, employee communications, financial reporting, systems development and operations for clients representing $651M in assets under management. Corporate accounts represented small/mid-sized companies in the Central Region of the US. Developed strong client relationships through excellent execution and follow-through. Leveraged staffs from five other groups to ensure that client needs are continually met. Researched the specific culture and dynamics of companies and put together marketing plans to increase plan participation. Performed regular on-site visits to report marketing trends, financial results and plan status.

Mba, Finance And Strategic Management

Bachelor Of Arts, Psychology