• Point of contact and technical expert for study teams regarding the Informed Consent Document SOP. • Sought out, identified and drove efficiencies and process improvements.• Provided project management support to relevant Business Process Owners (BPOs).• Partnered with BPO to provide support for integrated/acquired studies, vendor assessment, audits, inspections and significant quality events (SQE).• Interfaced with the Clinical Development Quality, the BPO Network, external partners/CROs, and SOP & Training group as point of contact for assigned processes/SOPs, e.g., regarding SOP updates or training• Reviewed metrics and trend reports to identify, assist and recommend mitigations for issues at the enterprise level including CAPAs where appropriate, and to support individual study teams where necessary.

• Partned with Internal Medicine and Rare Disease Asset Teams to help plan and manage tactical activities related to KOL and external expert interactions. • Served as a key interface with cross-functional team members. • Provided operations/project management and technical support to Project Owners for all engagements (e.g., advisory boards, summits, speaker tours, speaker training, faculty content development meetings) managed though Pfizer compliance systems.

• Monitor, develop, and communicate a streamlined process for effective and timely clinical study protocol review and approval for Global Innovative Pharmaceutical Business, Clinical Sciences.• Ensure compliance with critical components of the review process by interaction with both internal and external reviewers as well as study teams• Develop and apply feedback tools in order to identify and correct areas of redundancy or weakness in the review process• Identify areas of conflict between review outcomes and protocol templates and coordinate reconciliation through interaction with relevant business process owners.• Develop and provide regular reports and recommendations to the PRC Chair to enable assessment of PRC performance as well as timely corrective action as appropriate. • Maintain and develop the PRC SharePoint site to provide a one-stop-shop for users to obtain all information enabling efficient protocol review and approval.• Provide the primary contact for teams and reviewers regarding all aspects of the protocol review process.

Provide administrative and logistic support to the Vice President and Head of GIPB Clinical Sciences, and the GIPB Director of Business Operations.Draft and edit departmental email communications, newsletters, and guidance documentation on behalf of the Vice President and Head of GIPB, Clinical Sciences.Plan logistics and technical aspects of cross BU/RU Global Clinical Leadership Team (GCLT) Meetings, TRIAD LT Meetings and GIPB Clinical Sciences Leadership Team Meetings. Create and maintain customized SharePoint sites for GIPB Clinical Sciences, GIPB TRIAD, and GCLT.Provide informal training to department members on the use of MS Office programs as well as MS SharePoint.

Provided administrative and logistic support to one Pfizer Medical - QA Leadership Team member, the Global Resource Management LT, and nine individual contributors. Created and administered repository and data collection tools in MS SharePoint for all of Pfizer Medical QA. Assisted with requirements gathering and wrote UAT scripts for the adoption of the TeamMate audit management system.Scheduled approximately 110 technical vendor audits per year.

Tracked resource utilization and financial forecasts for 14 IT projects totaling approximately $15 M.Coordinated logistics for multiple, week-long, project team meetings of 50-60 people.Maintained project and UAT documentation for validated software systems.

Developed end user requirements for, built, maintained, and administered multiple FileMaker Pro databases to coordinate data on clients, calls for assistance, resource library, and workshops offered by this non-for profit parent support center. Provided desk side application and PC break/fix support, as well as network and web site administration for the Center’s domain.Conducted client intake interviews and fielded incoming calls for assistance.

Directed team of contract service providers in the administration of 8,500 active network accounts on NT, UNIX, and VMS platforms.Conducted review of, and developed revisions to, approximately 60 local standard operating procedures, which were implemented as the Pfizer standard for account administration.

Directed efforts of vendors, contractors, internal clients, internal service providers, and architects in the design, engineering, and implementation of videoconference, distance learning, and seminar rooms at two large research campuses Wrote and edited requirements documentation, project proposals, group presentations, group marketing materials, and end user guidance documents. Maintained complex, multi-year, project schedules using MS ProjectReduced project turnaround time through standardized best project practices, including architectural and technical specifications eliminating a combined $2M in costs related to the implementation of 140 videoconferencing rooms/ systemsCoordinated production support for large events including Shareholder’s meetings, site celebrations, and worldwide announcement broadcasts