Michelle Doucette Email & Phone Number

Calgary, Alberta, Canada

Montreal, Quebec, Canada

• Responsible for Nortek Air Solutions (NAS) and Statepoint (SPLC) business unit IT application strategy, demand planning and program delivery for 7 sites across North America with major focus on support for 2 major.
• Staffed and managed strategy and delivery consulting teams for several programs across multiple business units with focus on cost control, CAPEX budget cycle, RFP processes, contract negotiation, vendor selection and.
• Led multi-million-dollar ERP program including software selection, staffing and technical delivery of Infor CloudSuite Industrial (SyteLine) for new SPLC business unit marking Nortek’s first cloud ERP implementation..
• Business intelligence (BI) strategy development for time/labor tracking & job costing processes. Oversaw net new MS Azure BI (with MS Power BI) environment design & build out, BI maturity matrix development and level 1.
• Transformed legacy design (Engineer to Order) & selection software (CPQ) development practices to more modern agile approach. This transformation enabled product ownership process improvement, technology risk.
• Triaged and recovered in-flight MS CRM upgrade project (on premise MS CRM to MS365) by implementing PMO best practices, providing technical leadership, enhancing communication and improving vendor management.

Toronto, Ontario, Canada

• Performed strategic review of legacy business intelligence system for >$140M CPG company with target of transitioning to MS Power BI
• Completed current state analysis and stakeholder interviews
• Created application & infrastructure transformation plan
• Executive readout including delivery recommendation with detailed timeline, cost and resources

Toronto, Canada Area

• Led successful IT integration of RTD (Ready to Drink) and craft brewery carve-outs in conjunction with two additional craft brewery acquisitions in accelerated 16-month timeline
• Planned, delivered and supported operational stabilization of application and infrastructure streams including business critical SAP ERP integration across all new business units
• Key member of onsite leadership & change management team reporting directly to VP People & Partnerships
• Provided day to day support and guidance across all business processes to new site stakeholders in Vancouver, Toronto and Quebec City
• Prepared and presented at monthly executive steering committee meetings, built and managed IT budget, staffed and led IT core team
• Held IT procurement oversight with focus on contract reviews, re-negotiation or exit for newly integrated business units

Toronto, Canada Area

• Served as trusted advisor, advocate and key point of contact for IT business stakeholders while promoting IS&T’s vision, value, services and capabilities in Canada
• Set strategic technology and business capability direction with business partners by delivering 3YP integrated roadmap for sales and business intelligence functions
• Led cross functional team of 25+ fulltime and contract resources through project delivery processes
• Delivered major technology transformations for CRM, mobile reporting, planning & analytics and data warehousing with annual budgets >5M
• Recognized for delivery excellence: selection and deployment of salesforce.com in Canada was highlighted as global best practice and replicated in other countries
• Prepared and led bi-weekly steering committee meetings bringing together sales and IT leadership

London, Canada Area

• Project manager and technical lead responsible for Accenture CAS CRM system delivery in Canada that supported a major sales process transformation driving sales process efficiency through technology
• Multi-country, multi-lingual requirements gathering, training, and deployment
• Development of new operational support procedures and KPIs

London, Canada Area

• Member of team supporting enterprise business intelligence applications with specialization in planning systems (Cognos, SQL)
• Corporate intranet technology project lead and operational support resource (Microsoft CMS, Sharepoint)

Halifax, Canada Area